WayfairReviews 2,088

I ordered a desk from Wayfair on Sept. 5th and got 2 day shipping because it was needed right away. The desk arrived on Sept. 10th with 2 broken pieces. I notified Wayfair and was told I would be sent replacement parts. The next day I got an email saying it would take just under a month for my replacement parts to arrive. After many failed emails trying to have the shipment moved up I finally gave up and just waited the month for them to arrive. 3 days after the parts were to have been shipped I sent them yet another email asking if they were sent, because I never received the tracking info. The next day they emailed me saying the parts were on backorder until the middle of Feb. Which is almost 6 months since I first placed this order. I ended up canceling my order after waiting an entire month thinking that replacement parts were being sent.

This desk is still for sale on the Wayfair website with a backorder date of Nov. 11 it makes no sense to me that people can order this desk and have it by Nov.
But when I receive a broken desk I can't get replacement parts until Feb. I will never purchase anything from this website again

I placed an order for some rugs on Sept 5th. My items were supposed to ship around Sept 15th. I did not get notice until that day that the items were delayed. They were then scheduled to ship Sept 19th, but never did. I called the customer service line on Sept 23rd to inquire where my items were. The website now states they are on back order, though they were not when my order was placed. The girl I spoke with had no idea where my items were. She attempted to call the warehouse, but of course no one answered. She just took my contact info and said she would email me once she heard back about my order. Only after contacting customer service again did I get an email stating my items should arrive Oct 2nd. They did not arrive on the 2nd, and I contacted customer service yet again on Oct 3rd. They said they would "get back to me with info" and NEVER did. I called this morning (Oct 6th) to check on my delivery status when the rep told me my items were now scheduled for delivery DECEMBER 17th. It takes 4 months to get merchandise from Wayfair apparently. Terrible company, terrible customer service, and NO communication. Every time I was given a delivery date it was a lie, every time I was told someone would follow up with me, they never did. Needless to say I cancelled my order, and will NEVER be shopping with Wayfair again.

This is the first time I ordered anything from Wayfair. What a great experience. The first box was delivered by fedex. The box was damaged along with the item in the box. I called Wayfair and explained the situation. No questions what so ever. She sent another one and said just throw the other one away or try to fix it if I wanted and keep it. I will recommend this company to all my friends. By the way, the product I ordered was Redmon Chelsea Apartment Hamper. It is for a 10 year old girl. Small but very cute. Thanks Wayfair. Roberta

I was one of the unfortunate victims of Wayfairs scam to attract new clients. They did not honor their promo code that was accepted by their site. My order was accepted, and my card was charged. They are now in possession of my PERSONAL INFORMATION and I have no product because they decided to cancel my order once they received my personal information including my card number!

Wayfair is an unscrupulous business that will NEVER see a dime of my money. I'm sure I will get the same response on here as I did with the BBB - that it was an error and they are trying to fix it by offering a 10% off a future purchase. Seriously? You can take your code and give it to your bankruptcy attorneys when your company goes belly up!

Terrible! I ordered a headboard in July, they said it was sent but never showed up. They finally found it after phone calls and emails. When it arrived the parts were faulty and you could not attach the headboard to the bed. They said they were going to send the replacement parts. So far they have said they missed the pick up, got lost, misplaced the paper work and now they just don't know. Do not waste your money.

I've ordered from Wayfair twice now. Should have stopped after the first one that took almost 2 months to get a rug. Ordered a second 2 weeks ago because of the good prices. They didn't bother putting the business name on the UPS shipping label, only the person who's attention it was to. UPS couldn't find the address, although it's a huge building. Contacted the post office, got the residential address they had listed for him and delivered to his x-wife! I won't order from Wayfair again.

I was desperate to get a specific toy for grandson that my wife had promised him. The only way to get it was online. I tried all kinds of stores and sites but they either could not guarantee that I would have it by my grandsons next visit or they wanted to charge me $180.00 for expedited delivery. I called Wayfair even though I had never bought from them and didnt know what they could do. I spoke with a gentleman named Dino. Dino could not have possibly been more friendly or helpful. He placed my order, guaranteed it would be here by the day I needed it and didnt even charge me for shipping. He made my month. I will be back to buy many things in the future from Wayfair. They know how to treat customers to make them frequent customers.

I ordered $1650. 00 of furniture and items from Wayfair March 2014. I had saved for years to make this purchase (I didnt know of Wayfair when saving). I am recovering from a life threatening illness and needed to move to a place to accominate my recovery so decided to order main items from wayfair. MISTAKE! I ended up with a sofa I cant sit on comfortably, a rug for a table and chair I didn't receive and an imitated palm tree. I was suppose to have the money put back into my debit account and I'm still waiting. That amount was $1225. 25! I was so sick and on the verge of a nervous breakdown. Here I am sick, in a place I have no where to sit or sleep. I had to get medical treatment! I am now much better but still STIFFED for $1225. 25. I bought thrift store items and trying! Does anyone have any ideas to share with me? Please don't order from Wayfair

I ordered a vanity from Wayfair. Three times and two months later, all three vanities came cracked. The only solution on the first two occasions was to wait three weeks more for the subsequent vanity to arrive. Wayfair blamed the packing, the shipping, the handlers, the box, etc. This is, I believe, the worst company I have ever dealt with. Lesson learned? If you want a vanity, go to a local place to have something made. They obviously cannot deliver on their promises.

I will never recommend anyone to use this site. I have been waiting on a refund from them for about 12 days now when it was promised to be back on my card 3-5 business days. I am getting the complete run around every time I talk to them. Not only will I never purchase anything from them again no one I know will. I seriously have called them at least 5 times and still have yet to get an upfront TRUTHFUL answer. If only I would have read the reviews about this site before I gave them $250.00 of my hard earned money. Another case of big businesses not giving a crap about their customers!

Don't use this company

Several years ago I used Wayfair and had an ok experience so when I was looking for a couple of nice, white dressers, I thought, why not. Good price. But... One of the two had damage to the top and most of the glue packets had broken in the package and were all over parts of the unit. OK, that's fixable right? I contacted them and they emailed they were shipping me a new dresser (another 2 boxes and hours of labor). I called and they agreed to stop the shipping. Then it arrived, I called again to have it picked up and no followup. Third phone call they gave me an RA number and said UPS will pick it up.
Very bad service, broken promises, fair product. Go elsewhere!

My experience with Wayfair was HORRIBLE. I recently tried to order a garden stool as my first purchase with the company and they sent the stool in the wrong color twice, and the third time they sent a completely different stool altogether. After way too much time on the phone with customer service they finally figured out that the company was no longer making the stool in the color I had ordered, but they still didn't take the color off of their website. I now have 3 stools that are NOT the one I ordered stacked in my garage taking up space because they will not make arrangements to pick them up! Do not order from this company! When you call to complain they will tell you that they have very high customer ratings, but as many other customers have noted, they refuse to post any reviews that are not positive.

Don't order anything time sensitive from this company!

I ordered a bedframe on june 12 as i had family visiting starting the 27th. They said delivery would be the 25th.

On the 25th it didn't show up so i called. They apologized and said it would be there by friday the 27th. Here i am on the 30th and still no frame.

I called a second time and now they say it won't be here until the 7th. My family has since come and gone.

I will never order from the again online

Love this website and have had a positive experience with them overall. Agree that their shipping is slow, so be prepared for that. Also, another reviewer here said that Wayfair refuses to publish negative reviews of their items! This sucks! I bought 4 pieces of furniture- 3 were awesome and one was not good. I left reviews for all 4 pieces and they published all of them except my negative review! Very dishonest. So buyer beware- can't count on those reviews.

I had a very good experience with wayfair. I ordered a delta chair and table for my son which got damaged while assembling. I was very disappointed with the quality so i mailed the customer service who responded promptly.
Without any questions or hesitance they arranged for not only a table top but a complete set of table and chairs to be delivered in no time.
I am extremely impressed by this prompt service and will surely recommend wayfair products to everyone.

In my opinion: Here's the scoop - if you order from this company be prepared to be miss lead. Not a truthful company. They will hold you order in their warehouses until you call looking for your stuff. Then they will take their time getting it to you. Then they will not ship part of your order. Make sure you count your boxes. They love to leave your order by the road, even in the rain. Great prices, horrible service and that is if you get your order within say 3 months! Saw the CEO speak at the IRCE in Chicago 2014 and he knows there are complaints but thinks that's no big deal! He justified it by saying that the customers keep buying even when they are upset with the company. Well I will not ever buy from this company again. They suck!