WayfairReviews 2,088

I wish I could give 0 starts. I ordered two items from this website. First time customer. One of the items arrived one week later which is not bad but the other item was missing even if my credit card was charged for both items! I called and they said they would send the other item right away and that i would get it in few days. Few days later i did not receive the item and called them back. They finally said that the item was in back order and that i would receive it 2 months later. I placed my order on June 9 and I was only going to receive the item on August 18. What a joke! I asked them to cancel the item and refund the money they charged for the item they did not send. They said they would do that but i waited for an email cancelation and refund and did not receive it. I asked the representative why i did not receive the email cancelation and he said i would still receive it in the next 24/48 hours. I got upset and said that i did not understand this policy and the representative hung up on my face and never apologized for the mistake. I buy things online a lot and i would never recommend this website. I am hoping to receive the money back for the item they never sent or even had on stock!

I have spent quite a bit with Wayfair and their customer Service Dept has been very cooperative. The main complaint I have is that I wrote a very truthful review about some uncomfortable furniture and Wayfair refused to post it. The items are still showing up with a 5 star rating but only the good reviews are showing up. That is not fair to others who are considering buying the same items. Wayfair should publish all reviews, not just the favorable ones. What good are reviews if the company refuses to publish all of them?

We ordered a futon cover and a chair cover. Both items were ordered in the same order. Both items had identical color names. When items were received, they did not match. They are 2 different shades of khaki. Contacted Wayfair. They say since they sent out the correct item numbers, it is not their problem. They will allow us to return the items, so long as WE pay the return postage. Unacceptable. Will not purchase from them again. Would not recommend them to anyone.

I really bad experience I bought a 600.00 bike paid next day service as was in the add it did not arrive and when I call it was in back order so I was really upset and cancel the order.
Then I bought thru ebay another bike from them and it was order next day the shipping was more than the item but since I live in Puerto Rico it was ok but again promise for a date and I am still waiting
This company is not reliable they offer but don't delivery
I will never buy from then again even with a better price
Sometimes cheap is more expensive not a reliable company

Looked@ a console table on the site. Knew I wanted to put some AD/VD equipment on the lower shelf, but not sure if could support the weight. Called C. S. and asked if they knew. Nice lady said she didn't know but would check with mfg. 5 or so minutes on hold, she got the answer. Placed order arrived a day or 2 passed expected delivery date. Seriously, this is so not an issue. But there was an essential part missing as per diagram, for assembly. BF was assembling, as that's what good BF's do. Called Sunday(yes C. S. is there in Sunday), had the missed part FedEx'd in my hand on Tuesday.
Very happy camper here. :)

I would give 0 stars if i could. Douche-bags. Ordered a watch on may 1st and according to these idiots and the order they were gonna ship it may 6th arrival may 9th or before. Faaaaaaaaalse advertising. I called on may 8th to check on the order and guess what the shipping date changed and nobody cared to notify me about it. They get away with anything these days. I canceled before anything could go wrong they probably don't even have half the items. EXPECT DELIVERY FROM THIS WEBSITE 20 DAYS TO NEVEEEEEER. Wayfair i wish you nothing but lawsuits and hope you close down.

I placed an order and they shipped out the wrong order. They were going to ask me to pay for shipping. Finally, a manager made the exception to have them pay for return shipping. The item was returned and was told my account would be credited within 3-5 days. It's been 10 days now and no credit. I called this evening and was told that I would have the credit within 3-5 days. If they do actually follow through it could be up to 1/2 a month just to get a credit refund for a mistake they made.

I wish I had seen this review site before I ordered from Wayfair. What a frustrating experience! The people I talked to when I ordered were very kind and helpful and that's where the good part ended. I ordered a bird cage and was told over and over that it would be shipped within a few days and I would be notified by email. I was notified, however, the date of shipping kept getting set further and further out. 20 days later, I called to find out where the cage was and was told that I would receive an email or phone call by next week sometime as to when I would receive it. I waited a few days longer and still no call or email from the shipper. I called again and demanded to know who the shipper was and that I would call them myself. After some hesitation, I was told who it was but she didn't have the phone number. I found the shipper about 20 miles from where I live and gave them a call. They had received the cage in their warehouse and had it scheduled for delivery next Monday. I thought about it for a few minutes and called back to see if we could pick it up. They were very professional and helpful and said we could come and pick it up. When I got home, I found an email from Wayfair saying the cage was scheduled to be delivered that same day between 9:00 am and 1:00 pm. This was already about 11:30.

Going back, after I ordered the first cage, I called again to order 3 more cages. I was told they were in stock and was given a date of April 28 for delivery. Then a few days later, I received an email saying that all three cages were out of stock and I would have to wait until July. I had had enough by then, so I cancelled the orders and went elsewhere. I'll have all three cages by the end of next week! Bad experience, I'll never shop there again!

I ordered a grill insert (Legacy Firemagic Charcoal at $40.43)) for my outdoor kitchen. The price was way below retail (probably a loss leader or bait and switch. After numerous emails, here was my answer " I am sorry for the confusion. You will be receiving the grill and grates and they are expected to ship with FedEx on or before 3/3 making your delivery estimate on or before 3/6. Your replacement sole is expected to ship today with UPS and arrive to you on or before 2/27. You will receive emails when the items ship with tracking information so you can monitor their progress on their way to you. Please let me know if you have any other questions or concerns. Thank you for shopping with Wayfair. Regards, Kristofer C."
Then this response: " There is an issue with your order and I am trying to get it worked out so it can ship. If you are unable to wait we certainly understand. You will hear from me tomorrow with more details. Please let me know if you have any other questions or concerns. Thank you for shipping with Wayfair. Sincerely, Tiffany F.".
Response again to my question: "No update to shipping information since March 3. Then expected arrival was March 6. This is March 10. Is the item STILL at the warehouse as the details say." Ans: "There is an issue with your order and I am trying to get it worked out so it can ship. If you are unable to wait we certainly understand. You will hear from me tomorrow with more details.".
Finally: "I am very sorry the issue could not be resolved and the order had to be canceled. We are no longer carrying Fire Magic products otherwise, I would be happy to honor the price. I apologize for any inconvenience this may have caused. "
So, for over 2 weeks of "my order is at the warehouse, shopping soon, to order cancelled; BUYER BEWARE. Action on this order was a FRAUD! Not a mistake, an out and out FRAUD.

I ordered a bar from them and it took 2 months to get here and then when the delivery person dropped it off the top was damaged. He wouldn't take it back and they did send a replacement 5 weeks later. When we opened the main part of the box the handles were bent over and there were scratches. I was back and forth with them so many times and the handles never came. So... I would not recommend them because they do not do what they promised.

Another example of exeptional customer service! I did recieve few pieces damaged due to shipping from US to Canada, BUT EVERY time the issue was resolved immediately and successfully leaving me a happy customer.

Their section is to die for! And even with shipping and border fees still cheaper to buy from wayfair.com than any less original furniture in Canada. Despite few shipping hiccups I had with my orders I still go back and would highly recommend!

I would like to share my awful experience with wayfair. I ordered a bedspread which I received the wrong size and looked nothing like the picture. The bag that the bedspread came in was also completely torn up. I tried getting a full refund for this terrible item I received and they charged me $25 for shipping (I paid $70 for the bedspread) and can only receive $45 back?! Never ever make the mistake of ordering from wayfair. They don't care about their customers.

I usually go to Wayfair first because I have had such good service from them. Granted, I have never had to deal with returning items, so I do not know about that; but the reason that I have not dealt with returns is because I have been so satisfied. I have purchased no less than 20 times from them after stumbling on them by accident. Most of the items I have purchased have been from the daily sales or from clearance. I always check with other sites to see if I can get the item cheaper. If I can find it at Overstock, Target, Wal-Mart or where ever cheaper: I go to the cheapest place (but not to any Chinese outlets other than Light in the Box). 9 times out of 10, it is less expensive at Wayfair. The most expensive item I purchased was a $400 sofa. The least expensive was a 20-dollar pot hanger. Everything I purchased was value/price/quality appropriate. I highly recommend them after comparing their prices to other places. I am not sure why I have had such good luck while other have not. Sometimes I get items within 2 days! They have a broad selection, in almost every price and quality point. I love this company.