WayfairReviews 2,088

We ordered a misting patio fan which had been difficult to find, and when the fan arrived it was defective. Wayfair immediately granted a full credit with no hassle. It's always better as a buyer if you don't have a problem with the product, but the true mark of a company is how they handle the problems that inevitably will occur in the course of running a large business. We would absolutely order from Wayfair in the future

ORDERING FROM THIS COMPANY IS RUSSIAN ROULETTE. THERE ARE A VERY FEW PEOPLE WHO ARE HAPPY AND MANY MANY MORE WHO HAVE BEEN RAILROADED!
We ordered a sofa. Waited WEEKS. THEN, two days before our "expected delivery" after sitting on floor all this time... this happens.
WE receive an email with one line. SAYING... our sofa order has been CANCELLED. Huh? By whom?
Now remember, they have our money and we waited weeks! It is 2 days before we were to receive our couch!
To make things worse... NO EXPLANATION IN THIS EMAIL, NO INFO AT ALL... LITERALLY JUST A NOTIFICATION ONE LINER THAT OUR SOFA ORDER HAS BEEN CANCELLED. No apology. NADA!
So we have no idea WHY and even worse still NO COUCH!
So we write an email to Wayfair... and get a reply days later saying they will look into it and have THUS FAR received NO FUTHER COMMUNICATION... 6 weeks on!
If we had done our research we would NEVER have ordered from this place.
SADLY we ordered first.
You know what? UPDATE - To make things worse when we went shopping for a couch we bumped into a customer in the store who had an even worse experience with Wayfair and the Furniture sales guy says to us "We hear this ALL THE TIME about Wayfair!"
That is REALLY SCARY to us.
FANCY COMMERCIALS... NO SUBSTANCE WHATSOEVER!
Your LIFE WILL BE BETTER WITHOUT WAYFAIR!
Preserve your happiness and STAY AWAY!
If you are a serious risk taker then order.
If you are intelligent and value your money and time and life... NEVER EVER order here.

So I have had nothing but issues with Wayfair/Joss & Main. I ordered a couch on April 5th, waited over 2 months, had 2 delivery dates that I took off work for and never recieved my couch which ended up being lost by the warehouse. If you would like to read about my predicament with Wayfair/Joss & Main in detail, look for my other review, "COMPLETE WASTE OF TIME AND MONEY". Anyway, I ended up cancelling the item on 6/11/16 where I received an email saying someone would contact on the first business day, which should have been the following Monday. When that didn't happen I called on Wednesday, 6/15/16 about getting my money returned to me. Whoever I spoke with said it would take 3-5 business days to see the refund in my account. Well today is the fifth business day and I have spoken with one Wayfair rep who said she didn't why it hadn't shown up in my bank. I then called my bank and they have no record of any refund, I then spoke with second wayfair rep. According to the second rep my refund wasn't processed until today... So when I called last week nothing was done until I called AGAIN and the first rep was the one to actually process my refund, a week later and then tried to hide that fact that nothing was done last week. I will never do business with Wayfair/Joss & Main again and I recommend that you don't either.

Wow, great person on the phone selling the item, after the sale a complete nightmare. Promised date was 6/09 and I planned accordingly with my plumber. He was scheduled to work on Saturday 6/11. Well, the part did not get here yesterday and when I called Wayfair they did not know why and stated that the they only contact the company who shipped by email and it may take another 24 hours to respond. I, meanwhile (have to pay my plumber an extra day since he is doing other work for me but cannot finish with out the part I ordered from them) decided to contact the shipper myself and have talked to someone there and expect a call back shortly. So let me see, I bought something from Wayfair and after they made the sale it is obvious that they could not give a crap about my order... If I cannot get it delivered one day tomorrow, I will have to call Wayfair and cancel and then I will contact my credit card company and dissalow payment... let that add to Wayfairs internal costs and perhaps that will help them to feel a little pain! Based upon my experience, Wayfair is just an incompetent company

I keep on seeing commercials about wayfair thought I give them a try. I order a bed frame which came quick especially during memorial holiday. Products was in good shape, everything seemed good until I started to assemble the bed only to realize that I was missing parts. I called wayfair to complain only to get not an apology but we will find out what part is missing and ship it out to u in two weeks. Why two weeks. I called back the next day demanding to speak to the manager in which I did not get but I'm sorry that's all we can do. Representative told me looks like we ran out of that piece that your missing in the warehouse, we have to order more. What kinda services is this. It also seems I'm not the only one that has this issue. Cmon wayfair. Are u actually being fair?!

*******@outlook.com, at 2430 N 9th St Terre Haute, IN *******, giving the phone number *******563 changed my email address and shipping address on my Wayfair account (but not my credit card information). I do not live in this state and do not know this person but somehow they managed to hack my account and update the email and shipping information. I asked Wayfair to have their fraud department investigate this claim. I had to delete my credit card information because even after Wayfair told me they canceled my account my personal information still was active - I deleted it myself.

Great, clean looking, easy to use website. I ordered a non-stick pan set and a stainless flatware set. The flatware set was on sale for $35. Order arrived in the time they stated. Even though the flatware were individually wrapped, most of the pieces had surface scratches - so I submitted a complaint via their website. A customer service rep responded within a day or so and said they would credit me for the flatware set. They gave me back the full amount and I was able to keep and use the set since the blemishes were minor. Good way to gain a customer for life.

I ordered a Patio Dining Table, received it 3 chairs were damaged, one chair had a permanent marker stain, the other a Chalky pink stain, the other you could see staples where the seat and back are combined. The table leg was damaged and gauged! Called immediately was told they would send out replacements! So I wait, in the mean time the fining set I purchased said WATER RESISTANT' right! Lol one week after having the set and waiting on the replacements I look out at my patio and there are red rust stains underneath all of the patio chairs, nice ha! Looks like somewhere during the assembly part of making the chairs they must have forgot to put the final coating on! My NEWbrug is ruined with red rust stains! Called a second time, talked to a DELIVERY specialist... More like a customer service REP. She asked if I could take pictures and send them to her as asked! I did! Still waiting in replacements from the week before! Nothing, they said we will be getting in touch with the manufacturing company and get back to me. A week later... Nothing! Of course! So I called again another new Delivery specialist this is going on two now said the same thing. Finally called MAY 6 got a new specialist he told me we will just send out. Entire new replacement fir table and chairs! And he will call me later last night. Never did! I called again today May 6 another new delivery specialist # 4 now... Can't do much but give you a credit after the first specialist promised to send replacement chairs that were never sent, after a gift card to purchase a new rug, didn't happen! I got nothing but a $1,000 table and chairs that aren't worth more than $400. A joke! Never never never will I ever buy another item again! Cheap cheap cheap items. False promises, horrible customer service, lies lies lies! I will let every consumer company know! They were horrible!

I ordered a bed frame that comes in 3 different cartons. I received 2 of the 3 and still waiting for the 3rd because of some confusion with the warehouse... they told me that after the first time I called about it and said they'd send it out right away. It's been almost a month and I'm still dealing with that same problem, confusion with the warehouse. The only thing they said was sorry. Apologizing doesn't matter if you don't correct the mistake. Wayfair. Are you serious? Really surprised they're still in business. They aren't worth your time. For the people who didn't have a bad experience with them, lucky you. I wish I would have read reviews before purchasing from them.

I returned a $256 briefcase in February. Tracked the FedEx shipment and they received it 2/23/16. As of 5/2/16 they still hadn't credited me for the return. I emailed and called and they are finally working to get the refund credited. What if I never contacted them? I am completely unimpressed with how they handled this. Not sure if i'll purchase from them again. Looks like they need to be babysat in order for them to do their jobs.

Wayfair is the site where people who throw money at problems and no common sense shop. It is to online shopping what Target is to Walmart in real life. It's for people who think they're posh, but you can find EVERYTHING less expensive elsewhere, sometimes locally, and almost always for less even after factoring in additional shipping. It is the drove-by-shooting of internet shopping. In the end, Wayfair.com will make you look stupid. Will you fall for their false math?

Wayfair has a terrible return policy, you will pay to return your product if you are not happy. In the world of online shopping this is making them very the outlier and non competitive. Buy from Amazon or Target or any company that makes returns easy.

When I pay to get the product (not free shipping) and it is not up to the quality impression their words gave me, I will always return the product and expect the company to pay for the shipment back to them. Wayfair refuses with excuses that they use vendors who drop ship for them. This is not our problem. There are just items that you can't ask enough questions about to determine if it is right for you until it arrives. With Wayfair it could end up costing you a lot more money that you expected.

Just buy other places, these people do not get it.