WayfairReviews 2,088

I bought and paid an outdoor dining set for a party and after two weeks, a couple of days before my party they notified me that they are out of stock. I called them, no help other than a half apology. They even did not offer any discount or anything else. My party was ruined because I even could not find anything in the actual stores because of end of season.

They did same thing a few months ago for an pergola. At that time, I said it is ok for once but I think they mislead people and you end up with either 3 months of waiting time or something different (something they want you to buy). I cannot imagine what happens if something is related to the product..

I am an 80 year old sceptic, and was pleasantly surprised at the prompt service and reliability of the Wayfair Canada employees! I made a large furniture purchase and was told that it would be delivered in 3 days, I thought that would not happen that it would take at least a week, however Wayfair was right on in their timing and delivered our purchase in perfect condition! These are folks that sell great products, deliver as promised and best of all they give the most important item of all, Superb Customer Service! Thank you Wayfair!

Heads up loyal Wayfair customers, they NO longer give you Rewards Dollars for your purchases. I shop here often for my clients (spend a lot of money) - placed an order end of August for $1,300.00... Called Customer Service to find out why I hadn't received an email with my Reward $$ info... she said "Oh, we only offer that now to customers who use their Wayfair card or write a review" Frigging amazing that they can email bomb me with relentless ads telling me to buy this, look at that sale, etc,, etc... but, we're somehow incapable of sending an email regarding a very important change to their incentive to buy program. Will be shopping with Overstock, One Kings Lane, etc, etc.

I am so surprised by any bad reviews of Wayfair! I have ordered a large amount of products from them in the past 6 months because we are renovating our house. Everything from dressers to vanities to medicine cabinets to side tables to draperies and even 2 bed frames. Everything - everything, has been delivered in a timely fashion and has been of the highest quality! If I need to return or exchange something customer service was extremely helpful! I love Wayfair!

I spent 3 days looking for the perfect Jewelry Armoire for my wife for our 30th anniversary. I ordered it August 22nd. The projected delivery date was the 31st which is one day after our anniversary. No problem! I arrived home on the 25th and there is a box in my driveway. My wife arrives home only a couple minutes behind me and has to help me move it. The surprise is blown. Ok -- I can handle that. The problem is it is not what I ordered. It is nearly twice as expensive as what I ordered. Now my wife has to settle for what I ordered after seeing this really nice item. I saved them several hundred dollars by being honest. They ruined my surprise and gave me 30 dollars off my order. This was my second order with Wayfair. Not sure I will try this again.

I purchased a headboard. The item shipped on time at front of my door. However, after I spent two hours to assemble it. I found it does not match with my frame. I tried two different brand universal metal frame. The screw holes on head board are just too wide to fit into the frame. What I ordered is king size. My first order on wayfair is failure!
The worst is that I find the "submit" button did not work. However, when I select FIVE star and submit, it works!.

It is unfortunate Wayfair does not recognize Puerto Rico as part of the United States. Amazon, EBay, Target, Best Buy etc. all offer free shipping to Puerto Rico. The United States Postal and FedEx services Puerto Rico at little to no no additional cost. Wayfair is discriminating against Americans in PR. I spent two days putting together an order only to find out the shipping was more than $1,000, more than the order itself. When I called and talked Kristy in customer service she stated there was nothing Wayfair could do for us. Wayfair should stop discriminating and change their shipping policy to that of many other online retailers. We wil. Be putting this order in on Amazon or Target, respectful online retailers.