WayfairReviews 2,088

I don't even know where to start. I placed an order but the price didn't add up. Found out I had 2 accounts and the price on one account was different than the price on the other account. S. Hughes tried to fix it and just made a mess. Items I wanted were cancelled then some shipped and some stayed cancelled. While this was happening another CS Rep named Crystelle cancelled an entire order when I clearly said in an email that I only wanted to cancel one item. How does cancel one item turn into cancel an entire order. Comprehension, literacy, training? I don't know but I wasted 40 minutes while CS and Sales tried to figure out what to do and then only messed everything up. Wayfair has lost it's luster with me. It's unfortunate that the so called "Wayfair Team" is so inept.

It's just a scam. Ordered a product that said it would ship within 1-2 days and my card would be charged when it shipped. My confirmation email said the expected ship date was in NINE WEEKS and they immediately charged my card. Their online cancellation system, the associated phone number and their online customer service are all useless and broken. I finally found a working number to call to cancel my order. They sent me an email refusing to cancel the order. Now I have to refute the charge on my credit card. Whatever you do, do not order from this website.

Could not be more disappointed with the lack of attention that was given to my recent complaint about the unusually long delivery time. The product arrived more than a week after the estimated delivery date. When I called customer service and spoke to the supervisor he said he would personally follow up with me to update me on the delivery status. Not only did I not get a follow up, my multiple attempts to follow up with HIM have been completely ignored for 3 days.

I also attempted reaching out to some C level contacts in their customer experience department, however those attempts have not been returned either.

This company needs to figure it out. I would never buy another product from them after my experiences

Wayfair shows and calls it a platform bed on their website. It states there will be no box spring in order. Ok, but it also shows a matteress on the platform. Wow!, to my surprise when it did arrive, NO matteress. I called about this and got the generic, I'm sorry, but it was stated no matteress in another section of their order info. I never saw this and now have to purchase a matteress or continue to sleep on the floor. They should have shown just the platform and called it that instead of a platform bed, showing the matteress on the platform. Pretty deceptive advertising if you ask me. Oh, the new matteress i need to buy us going to cost $400. So, to make up for their deception, i was sent a 10% off coupon for a future purchase. To make up the $400 I'd have to buy $4,000 of stuff. I'll never use them again and hope to tell. Others to do the same. Seems they get alot. More negative reviews than positive. I can see why after thus 1 and only experience with them.

Ordered item 21/5. Delivery date 24/5. Oops that slips to 28/5.28/5 comes and goes, no delivery! Contact delivery firm - no record of item! Contact Wayfair - discover item was not collected from warehouse. Will they send item by priority delivery to correct their mistakes? No, not in their service standards! Now 31/5 - numerous polite emails from Wayfair but no resolution offered - no idea when or if I will get my order! Quick to take payment but no clue as to customer service. Not Wayfair - rather waybad'! Avoid!

1. I was searching for Koala sewing machine cabinets. Wayfair popped up in the first 5 google results. Wayfair Lies. Wayfair is not a certified Koala dealer, and you have to be a certified dealer to carry their products. If Wayfair is indeed a certified Koala dealer, there is no way of finding out on the site. Wayfair does sell what they claim as sewing furniture, but it is the cheap knockdown flat pack crap and a lot of it is just a glorified table with a fancy name suggesting is has specific powers. 2. Wayfair demands a "valid" email address to leave site feedback yet rejects valid working email addresses right and left. I got every person (8) in the house to try their email, every email address typed in was declared "invalid". The site can't accept valid emails, and they lie about what they sell.