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Way

2.6
way.com

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Way Reviews Summary

The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
504
value
467
shipping
240
returns
384
quality
410

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Perfect parking app
April 30, 2021

Prompt service. Respectful and kind drivers. I am going to keep using Way Airport parking! Got in a bit after midnight last night and a driver was already at the assigned pick-up spot. That was so wonderful after a long trip!

Date of experience: April 30, 2021
Israel
1 review
0 helpful votes
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Heartly Recommend
April 30, 2021

I always rely on Way. It's easy to get into and the covered parking is great. It's nice to know that you will be picked up and dropped off at your vehicle. I've never had to wait long at airport parking to bet back to my vehicle. The drivers are helpful and courteous. A year and half ago after being gone for 10 days, our battery was dead. A Way employee drove over and jump started us and we were on our way. I make reservations as far in advance as I can so I don't miss out.

Date of experience: April 30, 2021
Ireland
1 review
0 helpful votes
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Way is great! I never have to wait more than a few minutes to be picked up and the drivers are always courteous. I highly recommend Way!

Date of experience: April 30, 2021
Iceland
1 review
0 helpful votes
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Way is our preferred place to park when we travel. We like that they are timely, seems like we arrive and they are there to pick us up, take our bags and away we go. This is also true when we return to DIA. We don't wait long to be picked up. Our experience has always been pleasant.

Date of experience: April 30, 2021
Hungary
1 review
0 helpful votes
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I love to park here. They are always on top of things, right there as I pull in to pick me up at the parking spot I chose and willing to lend a hand to load and unload my luggage. Upon my return to the airport, they usually have a canopy shuttle waiting... seems like always just for me lol. I have the E-470 pass and get a discount to park here also. But better yet, occasionally they have a Groupon that gives me an even larger discount. Thanks Way for the great job.

Date of experience: April 30, 2021
Slovakia
1 review
0 helpful votes
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We have parked at Way for over 2 years now. (Used to use one of the outer airport lots, dragging baggage to the bus stops, running for a bus, waiting for the right one upon return and dragging baggage back) It is more than convenient to drive to a row indicated, sit in your car until the shuttle arrives, have help loading luggage, and enjoying a nice comfortable ride to the airport. Upon returning, use the Way app to know when the next shuttle arrived ( no standing outside in the cold or hot) and be driven in comfort right to your car). And belonging to the 5280 club and express toll program earns discounts and free days. Oh. The customer serous always awesome.

Date of experience: April 30, 2021
Germany
1 review
0 helpful votes
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Great service. Great prices. Recommend to family and friends. It's a pay for your parking app. Unsurprisingly it allows you to pay for your parking on lots of High Street on road parking. Quick, simple and no fuss. A good App

Date of experience: April 28, 2021
France
1 review
0 helpful votes
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I received a special. I loved it. The lines of people coming back was busy. You needed more buses running Sunday afternoon. Makes paying for parking, and extending the parking period an absolute dream!

Date of experience: April 28, 2021
Finland
1 review
0 helpful votes
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Ron was such an accommodating and hilarious driver. His personality made a normally mundane experience way better!

Date of experience: April 28, 2021
Seychelles
1 review
0 helpful votes
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Very informative.
April 29, 2021

This place is truly the only way to go. Prompt pickup and return. Your vehicle is safe. The people are friendly!

Date of experience: April 28, 2021
Denmark
1 review
0 helpful votes
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Nice app for me
April 29, 2021

Excellent, friendly service at a great price. I am consistently thrilled with the convenient parking service offered by Way. Safe, secure, and affordable.

Date of experience: April 28, 2021
Czechia
1 review
0 helpful votes
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Clear updates
April 29, 2021

Love the attentive shuttle drivers, getting picked up and dropped off at my vehicle, accurate charges. Virtually no delay in getting to the airport; 10 minute wait for shuttle on return. E470 transponder discount also a nice plus. Definitely using Way on next trip!

Date of experience: April 28, 2021
California
1 review
0 helpful votes
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Top app
April 29, 2021

Close to the airport with quick pick up leaving car and returning. I love having choices ( open air, covered, or valet) to match needs and weather.

Date of experience: April 27, 2021
California
1 review
0 helpful votes
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You're the BEST!
April 29, 2021

We recently left our car to be detailed whole we were gone over the Memorial Day weekend. We returned on Wednesday and could not have been more pleased! I have no idea how they managed to make our car look like new! Thank you!

Date of experience: April 27, 2021
New Mexico
1 review
0 helpful votes
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Daniel (I believe this was his last initial?!) was such a pleasant and lovely driver. I really appreciated his hard work and positive demeanor! It made arriving back from a trip painless and easy! Thanks Daniel! This is my go to parking spot in NY when traveling!

Date of experience: April 27, 2021
Oregon
1 review
0 helpful votes
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Great option!
April 29, 2021

Friendly, helpful, and quick. No more hunting for coins. It is so easy I park in the same city park everyday, my details are stored just click park again. Useful app.

Date of experience: April 27, 2021
Georgia
1 review
1 helpful vote
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Had a great experience with Way airport parking, much quicker pickup and drop off process than my delayed experiences at the other Airport parking. They have comparable discount coupons that match the pikes peak parking rates. Our car had a dead battery upon arriving back to Denver, they had a quick service person ready with an extended jumper cable that gave us a fast jump that avoided having to call our roadside service. Highly recommend this place over all the other options for long-term parking at DIA.

Date of experience: April 27, 2021
Washington
1 review
0 helpful votes
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Best app on playstore
April 27, 2021

I've used Way many times and have never had any problems finding a space or getting to/from the airport in a reasonable time. Love the indoor lot.

Date of experience: April 25, 2021
Way S. — Way Rep
over a year old

Hi Johnny,

Thanks for sharing your review of our App. We are very happy to hear your experiences have met your expectations. We hope to see you again.

-Way.com Team

Colorado
1 review
0 helpful votes
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Booked way.com on Monday, trip was canceled on Tuesday due to Covid canceling the tour. Canceled the reservation with way.com, they never refunded my money. Offered 10% for next trip. I just wanted my money refunded as I do not travel often.

Date of experience: April 25, 2021
Way S. — Way Rep
over a year old

Hi Lana,

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please feel free to contact our support team and request to speak with management to assist further. We hope to hear from you soon.

-Way.com Team

District of Columbia
1 review
0 helpful votes
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So I ended up using Way because my ride to the airport canceled last minute. They were very accommodating and easy to use. Drivers are great and the process was easy. Will use them every time i fly. Thanks Way!

Date of experience: April 24, 2021

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way.com
Fremont,, CA, United States