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Way

2.6
way.com

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Way Reviews Summary

The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
504
value
467
shipping
240
returns
384
quality
410

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Philip B.
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This is slick and easy to use. You are reminded to add time if necessary and you do it right on your phone!

Date of experience: May 12, 2021
California
1 review
0 helpful votes
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Best way to keep track of the time, easiest to pay when you have no cash on you, and relatively inexpensive.

Date of experience: May 12, 2021
Florida
1 review
0 helpful votes
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Love it
May 14, 2021

I LOVE this app, so easy to use, I don't have to carry change EVER and it's a piece of cake to extend the parking time if necessary

Date of experience: May 12, 2021
Canada
1 review
0 helpful votes
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Easy parking app
May 11, 2021

This is a very simple parking app to use, we have multiply cars in our family and we really like the ability to choose the car we want to park before we confirm the parking, we have been caught out before with that one! Well done chaps nice app!

Date of experience: May 9, 2021
Canada
1 review
0 helpful votes
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Parking.
May 11, 2021

Used for a while now and not experienced any issues. Makes parking simple. Easy to locate carpark and switch between cars

Date of experience: May 9, 2021
Canada
1 review
0 helpful votes
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Use it all the time in New York. No more quarters, easy to extend when away from car, and I end up using metered parking much more. Simple and effective. Bravo.

Date of experience: May 9, 2021
Peru
1 review
0 helpful votes
Follow Erin S.
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I always use Way if I can it's very easy to use you know exactly when your times up. As they text you ten minutes before it's up. And you can extend the time if you need to. Never get a ticket again. Many thanks Way

Date of experience: May 8, 2021
Colombia
1 review
0 helpful votes
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My only favorite
May 8, 2021

I love this app! Has saved me many a parking ticket when I've had to extend my parking or when I've not had change. I am always bitterly disappointed when I go to a car park and realise they don't have Way! Love the new location feature so I don't even have to look at the machine! Keep up the good work guys!

Date of experience: May 7, 2021
Viet Nam
1 review
0 helpful votes
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Entertaining!
May 8, 2021

Much improved, doesn't seem to hang for ages and parking selection and paying now much easier and faster.

Date of experience: May 7, 2021
MD
1 review
0 helpful votes
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Brilliant!
May 4, 2021

Brilliant service because of pepoles don't keep always coins in there pockets. It's cheaper than paying at the machine by quite a bit. It does solve the problem if meetings overrun as you can just extend your time over the phone. I like the vat invoice that makes life simple, what about a monthly invoice for business users or a discount for business users?

Date of experience: May 4, 2021
TW
1 review
0 helpful votes
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Very useful
May 4, 2021

Another great app I've been using for years. Easy to use, parking available everywhere I go in NY. Really quick, no complaints.

Date of experience: May 3, 2021
Serbia
1 review
0 helpful votes
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Wish I'd downloaded the app long before now. Makes life a lot easier. Easy way to pay for your parking.

Date of experience: May 3, 2021
South Dakota
1 review
0 helpful votes
Follow Joseph M.
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Buyer Beware! This company is a scam. They take your money but when you decide to cancel they deceptively set up the refund so that you get a credit with Way and not a refund to your card. If you call and ask that it go back to your credit card, they will tell you it can't be done. This is borderline criminal and the only reason they are getting 1 star is because I can't leave none! I recommend you go with another company or do it yourself and save the same amount of money. STAY AWAY FROM THESE THIEVES!

Date of experience: May 2, 2021
Way S. — Way Rep
over a year old

Hi Joseph,

Thank you for providing your feedback to our team here at Way.com. We are saddened to hear about your overall experience with our cancellation process. We would like to further investigate this feedback and resolve any inquiries you may have. Way.com is not a scam business as we provide services all around the country that are being used daily. Please feel free to DM us directly, and we'll make this right! Again, we appreciate you voicing your experience regarding our cancellation process.

-Way.com Team

Spain
1 review
0 helpful votes
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Recommended.
May 2, 2021

Great service. Always friendly and helpful from beginner nag to end. This is the second time that we have used Way and have been satisfies both times. Is is very nice to be picked up at our car and then delivered back to it. We have not had any issue with the driver weather is be a red eye flight or mid day flight. We will use Way again in the future.

Date of experience: May 2, 2021
Poland
1 review
0 helpful votes
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Comprehensive
May 2, 2021

Always great staff and service. Parked in Way this time and had a nice clean washed truck when I got home. Worth the little extra. Great customer service... thank you!

Date of experience: May 2, 2021
Norway
1 review
0 helpful votes
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So yeah
May 2, 2021

Our experience with Way was great! With our account, we were able to pull in and park smoothly and exit the same. The drivers were prompt and courteous with almost no lag time from pick up to door and back. We will certainly use Way for our next trip!

Date of experience: May 1, 2021
NL
1 review
0 helpful votes
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Need it
May 2, 2021

As always, great customer experience and an ease to do business with. Everything just lines up when I choose Way Airport Parking. Thank you!

Date of experience: May 1, 2021
MD
1 review
0 helpful votes
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Save my time!
May 2, 2021

My son turned me on to Way. Excellent experience! Very courteous and helpful drivers and prompt service to airport and return. This will be my go to parking at Way Parking

Date of experience: May 1, 2021
Lithuania
1 review
0 helpful votes
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I have used Way for several years. It is by far the best parking there is. I have used open air and covered and both I was picked up and delivered to my car with the driver helping me with my bags at all times.

Date of experience: May 1, 2021
Latvia
1 review
0 helpful votes
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Way Parking is awesome! Everyone that I've had contact with has been great! They get you to the airport quickly and I never have to wait long for the shuttle after my travelling is done!

Date of experience: May 1, 2021

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way.com
Fremont,, CA, United States