logo

Way

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Way

2.6
way.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Way Reviews Summary

The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
504
value
467
shipping
240
returns
384
quality
410

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Beata N.
Unfollow Beata N.
Share Review
Report Review

Perfect Parking
July 11, 2022

I found booking this parking very easy with no problems and a very good price. I have used this parking before and will do in the future. Wish all things in life were this easy. Thanks.

Date of experience: July 10, 2022
Way S. — Way Rep
over a year old

Hi Beata,

Awesome to hear you had the best service with us! Thank you for providing feedback, and your experience with us!

-Way Team

Michigan
1 review
0 helpful votes
Follow Liz F.
Unfollow Liz F.
Share Review
Report Review

Great service
July 11, 2022

Very good parking app and quick and easy to book only took me a few minutes and very fast conformation.

Date of experience: July 10, 2022
Way S. — Way Rep
over a year old

Hi Liz,

Awesome to hear you had the best service with us! Thank you for providing feedback, and your experience with us!

-Way Team

New Hampshire
1 review
1 helpful vote
Follow J C.
Unfollow J C.
Share Review
Report Review

Horrible
July 10, 2022

I booked parking in NYC before my flight and got confirmation # 2 months before the day. When I showed up in NYC to the confirmed parking at Jamaica JFK discount parking. I was turned away because they were full. I will never go to that parking or way.com for reservation. Unreliable and unprofessional. To find out 3 hrs before flight you have nowhere to park. Greatly disappointed.

Date of experience: July 9, 2022
Way S. — Way Rep
over a year old

Hi JC,

We are so sorry for the trouble you had with our vendors, we appreciate you sharing your experience and will provide this information to the parking location directly. Please understand that Way does not own or operate these locations. We would recommend you call us so we can go over all of the details of the location with you and make sure you have all the proper information or speak with a manager on duty in the future.

Thank you for sharing your experience, as this is helpful for out team for future customers.

Way Team

West Virginia
1 review
0 helpful votes
Follow Andrew D.
Unfollow Andrew D.
Share Review
Report Review

Great app. Easy to use booking was simple. Excellent value for a friendly and very reasonably priced service.

Date of experience: July 5, 2022
Way S. — Way Rep
over a year old

Hi Andrew, thank you for sharing your experience and taking the time to use our platform to book parking. We appreciate you!

Florida
1 review
0 helpful votes
Follow Joey J.
Unfollow Joey J.
Share Review
Report Review

The app is very easy to use. We have used this company before and would highly recommend them for their meet and greet service

Date of experience: July 5, 2022
Way S. — Way Rep
over a year old

Hi Joey,

We appreciate your sharing your experience, and happy to hear you would highly recommend our service! Hope to see you again soon!

-Way Team

Michigan
1 review
0 helpful votes
Follow Ellie Y.
Unfollow Ellie Y.
Share Review
Report Review

Would recommend this company to anyone that needs a good affordable car park. Have used them before and have not had any problems whatsoever. Excellent service from start to finish.

Date of experience: July 5, 2022
Way S. — Way Rep
over a year old

Hi Ellie,

We appreciate your feedback, and excited to hear you find our services affordable!

-Way Team

Illinois
1 review
0 helpful votes
Follow Claire W.
Unfollow Claire W.
Share Review
Report Review

Easy peasy
July 4, 2022

Simple to use and Efficient! Great customer service! Cheapest i could find. Not Much More I can Say!

Date of experience: July 4, 2022
Way S. — Way Rep
over a year old

Hi Claire,

Thank you for your feedback, we appreciate you sharing your experience and hope you continue to use us in the future!

-Way Team

Georgia
1 review
0 helpful votes
Follow Shubhra Kanti K.
Unfollow Shubhra Kanti K.
Share Review
Report Review

Total scam
July 4, 2022

Ridiculous! Had a reservation through way.com at Ramada Atlanta parking. We reached the parking lot 2 hours prior to the flight time only to find out the way.com has oversold parking spots and the hotel parking lot is full. When I called them, they said the best they can do is to provide a refund. Wow! They said they cannot help with finding another parking spot, it's not their responsibility. I asked for the agents ID and name, which he refused to provide. Asked to talk to his manager, said he is the manager and no one else will help. Then suggested me to not waste time and be grateful that they are issuing a refund. Wow, this is happening in the US folks. Please don't spend your money with such unprofessional service. You will miss your flight, will have to run around to find last minute parking and they be happy with the refund they gave you as mercy. Total disgrace.

Date of experience: July 4, 2022
Way S. — Way Rep
over a year old

Hi Shubhra,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your parking experience and additional cost you encountered when leaving the facility. Due to the demand of this holiday season wait times have been exceeded and our team is working diligently to assist each customer as promptly as possible. We will reach out to our partners on your behalf and share this matter with them directly since they are responsible for your providing the service to our customers. We want to be sure they are following all guidelines and our expectations for our users at Way.com.

Please understand that Way does not own the parking locations so inventory is based on the parking lot directly. We are so sorry for the troubles and require you to email [email protected] so we can look further into your issue directly.

Best,
Way.com

New York
1 review
0 helpful votes
Follow Lauren N.
Unfollow Lauren N.
Share Review
Report Review

Beware scum bags
July 3, 2022

These people didn't it provide transportation either way to or form the airport. They told me
I don't speak English and I should run to the car very rude and they over charge the price listed is kit what you pay beware stay away

Date of experience: July 3, 2022
Way S. — Way Rep
over a year old

Hi Lauren,

Thanks for sharing your experience, as we understand your frustration with the shuttle issue. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern. This has been escalated to our internal management team to investigate at this time. If you have any additional information you would like to share please email our team at [email protected] so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.

-Way Team

California
1 review
0 helpful votes
Follow Tina S.
Unfollow Tina S.
Share Review
Report Review

Very easy to use
July 3, 2022

Wow this good. Never knew it existed. So easy and simple to use. Couldn't ask for a better service. Best on the road

Date of experience: July 2, 2022
Way S. — Way Rep
over a year old

Hi Tina,

We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!

-Way Team

New York
1 review
1 helpful vote
Follow David G.
Unfollow David G.
Share Review
Report Review

I reserved 3 spots at a lot near JFK over a month in advance and aid for them. I even confirmed those same reservations with Way two days before travel.
Pulled up to the lot at 4:45 AM and was told the lot was full! Now i had a flight in two hours and no parking spot! Called Way and the fee was refunded but nothing was done about the extra fees I incurred. I was told I was out of luck.
Will NEVER use Way.com again for any reason what so ever. Terrible, terrible, terrible!

Date of experience: July 1, 2022
Way S. — Way Rep
over a year old

Hi David,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern. This has been escalated to our internal management team to investigate at this time. If you have any additional information you would like to share please email our team at [email protected] so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.

-Way Team

New York
1 review
1 helpful vote
Follow Connie P.
Unfollow Connie P.
Share Review
Report Review

Horrible experience
June 21, 2022

I would have given 0 star if there was an option. Please avoid using way.com because their associated parking companies are not quality companies, and they jacked up the customer reviews, which is so misleading. Compare the attached two reviews, one from way.com and another groupon.com for the same parking company.

Date of experience: June 21, 2022
Way S. — Way Rep
over a year old

Hi Connie,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern. This has been escalated to our internal management team to investigate at this time. If you have any additional information you would like to share please email our team at [email protected] so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.

-Way Team

District of Columbia
1 review
0 helpful votes
Follow Craig W.
Unfollow Craig W.
Share Review
Report Review

Very good
June 18, 2022

Second time I have used the service, saves time comparing individual apps. Great service on time for both collection and for the return delivery

Date of experience: June 17, 2022
Way S. — Way Rep
over a year old

Hi Craig,

We appreciate your feedback, and happy you found it easy to book parking with Way!

-Way Team

Colorado
1 review
0 helpful votes
Follow Harry C.
Unfollow Harry C.
Share Review
Report Review

This is a very friendly service and very straightforward. The whole experience is easy, with professionals looking after you, from start to finish!

Date of experience: June 17, 2022
Way S. — Way Rep
over a year old

Hi Harry, Awesome to hear you had the best service with us! Thank you for providing feedback, and your experience with us!

-Way Team

California
1 review
0 helpful votes
Follow Steve R.
Unfollow Steve R.
Share Review
Report Review

I can't review the whole parking set up as yet, but we have used this service many times, it's hassle free, courteous, no problems whatsover. No problem in recommending this car park to any friends or family.

Date of experience: June 17, 2022
Way S. — Way Rep
over a year old

Hi Steve,

We appreciate your amazing review! Glad you had a wonderful and positive experience booking your services with us!

-Way Team

Texas
1 review
0 helpful votes
Follow Emily P.
Unfollow Emily P.
Share Review
Report Review

I just booked some holiday parking at LAX. The options I had were excellant. But I needed met and greet as I have late night and early morning flights. I have my 2 children and my parents with me and this why I needed this service. All the quotes I had were quite expensive. But then I remembered I used this particular company last year - yes you guessed it was Way and had no problems with them at all. That is why I am using them again this year and the icing on the cake is that it was the cheapest

Date of experience: June 17, 2022
Way S. — Way Rep
over a year old

Hi Emily,

We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!

-Way Team

California
1 review
1 helpful vote
Follow Sandra S.
Unfollow Sandra S.
Share Review
Report Review

It has been a month since asking for a refund. The San Diego parking garage would not accept our WAY receipt because it did not specify the time period. We had to pay again to park. The garage said we needed to download the WAY app but they felt needing the app was wrong. We agree. We reported it to WAY. We have not heard anything. Very poor customer service.

Date of experience: June 8, 2022
Way S. — Way Rep
over a year old

Hi Sandra,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your parking experience and the issues you had with our mobile app. Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. We currently only serve as an online option for discounted parking and vehicle services etc. Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesn’t happen again.

-Way.com Team

Texas
1 review
0 helpful votes
Follow Danielle P.
Unfollow Danielle P.
Share Review
Report Review

I was really impressed by the app and the whole booking process was quick, efficient and easy. I wish all other apps were as easy!

Date of experience: June 6, 2022
Way S. — Way Rep
over a year old

Hi Danielle, Awesome to hear you had the best service with us! Thank you for providing feedback, and your experience with us!

-Way Team

Texas
1 review
0 helpful votes
Follow Colene J.
Unfollow Colene J.
Share Review
Report Review

No Messing booked online. It took 5 mins. Thanks. Helpful and Informative company - great location and very good price.

Date of experience: June 6, 2022
Way S. — Way Rep
over a year old

Hi Colene,

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

California
1 review
0 helpful votes
Follow Elissa S.
Unfollow Elissa S.
Share Review
Report Review

This was a very easy booking to make and done in a few minutes. I could not believe it was as cheap as off airport parking. We have the convenience of a few minutes walk to terminal where off airport parking we would have to wait for a transfer bus and at least a 8 minute ride. Excellent choice of parking to get our holiday off to a great start. We will definitely booking with this company next time we fly from LAX

Date of experience: June 6, 2022
Way S. — Way Rep
over a year old

Hi Elissa, we are happy you enjoyed your experience and found our app to be a perfect fit to your parking needs!

From the business

Platform For Consumer Services


way.com
Fremont,, CA, United States