Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
WatchMaxx has a rating of 4.6 stars from 2,997 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WatchMaxx most frequently mention customer service, great experience and fast delivery. WatchMaxx ranks 4th among Watch sites.
We monitor reviews for authenticity
Watchmaxx makes it very easy to buy a luxury watch at a fair price with fast delivery. I have bought a handful of luxury watches and have been satisfied every time.
I ordered a Tissot Gentleman watch from Watchmaxx in which I didn't like upon receiving. Returning and communications were no problem, and I received my money back without an issue. Delivery was fast and easy.
I was trying to decide on the purchase of a Bell and Ross BR05, I made a reasonable offer per their request ($200 less than asking sale price). I never received a reply. Next day the price went up approx. $400. Called CS, he actually found the email, said he'll get back to me... never did. I purchased the watch (different color dial) from a competitor website with awesome CS. I wouldn't recommend these guys. Probably would have paid original asking sale price if they would have replied with a denial.
The watch arrived quickly and was exactly as described.
Watch arrived order no ******* but the bracelet was not correct for the watch and screwdriver was wrong type. As per instructions from Marc in cust service returned the box bracelet and tools now waiting for replacements.
Beautiful Watch, Speedy delivery, this was my second order. Exemplary service.
I ordered a Tagheur Callibre 2.0 for my husband's birthday. I got a great price (nearly $200 savings!) and got the package delivered to me securely and safely. Total peace of mind and the husband was over the moon!
Great value, quick reliable delivery, beautiful design, i enjoy wearing this watch and I will tell my friends about WATCHMAXX.
Paid $495 and was refunded 445!
Make sure to read their return policy closely so you dont get screwed.
I will not be ordering from them again.
Awesome. Good communication made it on time that they said it would excellent also would buy again thanks so much
They sell fake watches! Upon return charge a hefty restocking fee! Avoid at all cost!
Scammers! Thieves!
Love this watch great price fast shipping only issue I have was it said original box and papers but in the book where the warranty papers should be is empty.
I had tried to get assist from this company for many times but no luck. They are always closed. I got this watch with damaged. The crown gets jammed when I tried to adjust time and won't go back into the original position. I wish there's someone to help me out so I could take care of this this issue.
Bought a Tag watch it broke and attempted to send it to Tag since it was only months old was told they couldn't accept it since the dealer isn't an authorized to sell Tag and when a contracted watchmaxx they said they couldn't supply with with a warranty card, even though they sold me the watch and have been giving me the runaround. I now have to either pay $756 to have it repaired or buy a new watch. I'd ask before you buy a watch from these crooks if they are an authorized dealer because if they aren't for that manufacturer good luck.
The wrong time and date was set on this watch and it was very difficult to set. I was actually nervous that we would have to send the watch back. I want to ensure that the watch that I purchased was a new watch. Due to the way it was sent to me, I am worried that we were sent a used watch. We have been able to set the watch. It just reads like poor customer service for the watch to be sent to us with the incorrect settings.
Two months after placing my order, they cancelled it. When I called, they advised me there was a technical issue that caused the order cancellation. They refused to match the price of my initial cancelled order. They were very rude and disrespectful when I was discussing the inconvenient experience their technical issue caused. When things escalated with the person I was speaking with on the phone and I asked to speak with a manager, I learned that he is the owner of the company whose name is Eli Hoffman! Never buy expensive and luxurious products from such a kiosk!
They ship the item in a way that evantually you have to pay besides the duties and taxes also for the release process.
I paid for a full DTD shipment and found im charged by UPS for the release process + duties
I kept complaign to UPS and the reply was its caused by the way WATCHMAXX is shipping it
Last time i work with WATCHMAXX
Terrible customer service, terrible company
Beware - you'll be charged at your end for much more!
I bought this watch for my husband to give for father's day. I haven't given it to him yet. I Love it. Looks perfect great quality great price. Hope he loves it as much as I do.
Bought Oris TT1 watch. Had some problems, like daytime doesn't display properly. Started communication with customer service to send the watch in. After couple of messages the customer service stopped respond. I got an answer at last and we could resolve the problems: WatchMaxx paid the revision of the watch. The watch is genuine, otherwise it could not be repaired by a official dealer. But it took its time... I'm from Germany by the way.
Bought Oris watch. Had some problems, like daytime doesn't display properly. Started communication with customer service to send the watch in. After couple of messages the customer service stopped respond. Don't believe the positive reviews. Not even sure if the watch is genuine, because somehow magically water was leaking in. Never took the watch for a swim. Unbelievable for a genuine Oris TT1 watch. The behaviour of the customer service in case of a problem should be enough to avoid this shop. I'm from Germany by the way.
This has to be the most unprofessional company ever. Anything you buy, they do not have because what they do I try to source it with your money. If you need to buy a gift, you are going to miss the date. After weeks of waiting, Steve "I am the boss here" cannot even explain their own internal process. Again, this company is not reputable or and they should not have your business.
Answer: Hello, YES absolutely Watches sold by WatchMaxx are authentic and come from the brand Once ordered, you receive box and papers with the watch... except the manufacturer warranty but a 2 years WatchMaxx warranty which replaces the one from the manufacturer I am a watch collector: Jaeger Lecoultre, Rolex, Zenith, Blancpain, IWC, Chopard, Panerai, Hublot, Tag Heuer... I well know the models I buy Very nice contact and sales experience with Watchmaxx I warmly recommend them! Regards

