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Wanelo

1.8

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Wanelo Reviews Summary

Wanelo has a rating of 1.8 stars from 416 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wanelo most frequently mention customer service, credit card and tracking number. Wanelo ranks 64th among Social Shopping sites.

service
71
value
66
shipping
67
returns
57
quality
56

We monitor reviews for authenticity

Florida
1 review
1 helpful vote
Follow Angie R.
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I had an order on an adidas sweatshirt for around 30 dollars and i never recieved it although it said delivered, i contacted Wanelo and never recieved an answer back until after about 4 emails to them, i recieved an answer with barely any help...
Order number: *******

Date of experience: January 13, 2018
Canada
1 review
28 helpful votes
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Hello all! Okay, so I'm hoping someone can give me the 411 on Wanelo. What is it and how to use it. A friend of mine put me on to it, so I checked out the website and I saw some ridiculously low prices on some high end items which made me suspicious. Another thing that made me suspicious was the fact that none of the sellers had contact information, or where the item is coming from. You go on Amazon or Ebay, that information is there. If something is too good to be true, it usually is. I learned this lesson the hard way dealing with a site called Rosewholsale (You may have heard of it, they have ads all over Facebook) I need some serious help here! I literally spend hours on the site, DAILY, just looking at all the stuff I want to buy but not in fear of being scammed! I just want some assurance that the site is safe and reliable and that the items are not fake or used. Thanks

Date of experience: January 10, 2018
Alabama
1 review
7 helpful votes
Follow C G.
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Love Wanelo
January 8, 2018

I have purchased several items from Wanelo and the sellers have been very prompt to get the merchandise out. It takes a while to ship but its worth it at the end :) I give them 5****

Date of experience: January 7, 2018
Florida
1 review
0 helpful votes
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Crap
December 24, 2017

They sell products they don't even have from ghost stores; I have ordered four times and they have me go through a fraud system process to see if they sell me the product, three orders were cancel because they do not have the product and the only order that went though haven't even arrived, I ordered three weeks ago. This is crap, they may have many stores but mostly stores we do not even know or exist and you are lucky if you get your order...

Date of experience: December 24, 2017
New York
1 review
1 helpful vote
Follow Gabriele U.
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I bought a shopify biz and products were listed on wanelo. There were some sales. But as the new owner I had to change name etc. It was impossible to change the name, bank account and other vital information. I tried for 4 weeks to talk to customer service who is a guy who does not have a clue what's going on. I cannot recommend this store. Sell somewhere else.

Date of experience: October 24, 2017
Utah
1 review
2 helpful votes
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This is a follow up to a review I did on 10/24. After many phone calls emails sent, my last email got the $#*! rolling. I filed a complaint with the California Department of Commerce against Wanelo. As of this morning I received an email that my order has shipped. That I had to do such an extreme process to get a response out of them is ridiculous, unprofessional and shows that they really dont care at all about their customers. Well see what condition my package arrives in now. Wanelo, its a pleasure to NEVER do business with you again.

Date of experience: October 24, 2017
1 review
2 helpful votes
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Best gucci belts
October 2, 2017

I got my gucci belt and it was amazing. Some thought they were fake but little did they know it was 100% real. There are some serious bargins. When my friend told me about the site i couldnt belive my eyes. Yes some say its fake, but they think its bad because they arent optomistic...

Date of experience: October 2, 2017
California
1 review
1 helpful vote
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No refund yet
September 16, 2017

I returned shoes and they were received Aug 11. I have sent photos of tracking number receipt and sent numerous emails. Ridiculous!
Don't EVER order from this site!

Date of experience: September 16, 2017
Texas
1 review
0 helpful votes
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Waiting on my refund!
September 7, 2017

I attempted to order a backpack for my nephew 3 weeks ago and my order was canceled by Wanelo. I thought nothing of it and went and bought my nephew's backpack elsewhere Wanelo then refunds my account $34.85 on 8/27/17 and then takes it right back out of my account on 8/29/17! I have been going back and forth with them about this and they keep trying to say they sent the refund and I keep telling them that my bank has verified that they credit my account and then debited my account 2 days later! I want my money back how do you canel my order and take my money! Soooo not happy with them and this was my very first experience ordering with them and it not a good one at all! SEE MY ATTACHED BANK STATEMENT

Date of experience: September 7, 2017
New Jersey
1 review
2 helpful votes
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Kind of sucks
August 30, 2017

I ordered 3 things from wanelo and then my moms card was shut off from the credit card company because they said that it was unsual activity with wanelo so i bought a visa card to continue shopping. No matter what card i tried to use wanelo rejected all the cards. I called wanelo and no answer left a voice mail and 4 emails it has been almost 4 days and i never got any answers. I am very displeased with this app and the customer service is bad. If they want to treat their customers poorly then i hope this app doesnt get anywhere at all!

Date of experience: August 29, 2017
Arizona
1 review
4 helpful votes
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Not a scam!
August 8, 2017

I have ordered 2 pairs of shoes from Wanelo and have received both of them and i have continued to order and i hope to receive soon even though their estimated arrival dates can be a bit off i still got my shoes within a few weeks.

Date of experience: August 7, 2017
Tennessee
1 review
4 helpful votes
Follow kaley w.
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I purchased a Michael Kors purse from wanelo going on three weeks and the tracking number still doesn't state that my package has been shipped nor gives an estimate date on arrival. Also, when i went to check out, it charged my credit card twice. Thankfully my bank disputed one of the charges. $68 is to much money to just be handing out to never receive anything. I understand its coming from china, but i have yet to see that it has been shipped or an estimate date of the product arriving.

Date of experience: July 28, 2017
Florida
1 review
5 helpful votes
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Wanelo is a great app that allows you to access all of your favorite stores and all their products. However wanelo is not always 100% reliable. There are cases where the productsare nothing like they were portrade to look in photos. Sometimes they come broken or made very cheaply. On the other hand, most all products have reviews and pictures from people who already purchased that product, so you are able to see if its worth the money. For every person who has had a bad expirance with wanelo there is another who has had a great one with it. There are many cases where you purchase an amazing product and are completely satisfied. In general wanelo is a great app, just make sure you check reviews and make smart choices.

Date of experience: July 17, 2017
Minnesota
1 review
3 helpful votes
Follow Carrie R.
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I have a similar issue. I've been waiting almost 8 weeks for a refund. I've provided Wanelo with receipts, tracking numbers, the whole gamut and no answer back on my $156.95.

Date of experience: June 7, 2017
Monica A. — Wanelo Rep
over a year old

Hi Carrie, I checked our records and see that the reason for the delay in our correspondence is because we have been initially communicating with your daughter, Olivia, and we never got a reply from her. The email you then sent, has no order number and there is no way for us to consolidate both emails. I do have great news, I show that the return tracking number provided by you shows delivered to the Seller and we will definitely have an update of the refund by Monday. Thank you so much!

Arizona
1 review
3 helpful votes
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The only reason they get 1 Star, is because it will not let you review unless you give them a rating. They don't deserve a 1-star review. They deserve to have legal charges brought up against them. Clearly there are numerous buyers who have been scammed by this company. I've been trying for several months to get a refund that was promised me by a Wanelo rep, because the company we ordered from "YEP Fashion" did not deliver at all in time-frame promised. We had to rush a purchase for another Prom dress, because they didn't deliver. Contacted Wanelo, they indicated they would research and said that Yep Fashion clearly did not deliver as promised. Still try to get a refund for $155. No one will contact me back despite my numerous emails and phone calls. Wanelo is a Total Scam. Company has no integrity. I even contacted the CEO of Wanelo Deena Varshavskaya at <*******@wanelo.com>, and she will not answer my numerous requests. There needs to be a way to get our refunds, and there needs to be some legal action against this company. By the way, the Better Business Bureau gives Wanelo a D-. Check the BBB link to see: https://www.bbb.org/greater-san-francisco/business-reviews/internet-services/wanelo-inc-in-san-francisco-ca-*******

Date of experience: May 29, 2017
Monica A. — Wanelo Rep
over a year old

Hi G, thank you for your feedback. I checked on your case and I do see that the full refund has been issued and the case has been resolved. Please let us know if you need for us to send you a copy of the electronic receipt of the refund and we'd be happy to send it over. We apologize for any inconvenience and if you need any other assistance, please let us know!

Georgia
2 reviews
8 helpful votes
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OMG I wished I had done my research on this company. All the bad reviews here are all true. First, they gave the impression that the product will be shipping from US but they are all shipped from China. Second, delivery dates are NEVER as promised. Delivery times are ridiculously long if you are LUCKY to receive items purchased. I ordered some items in March and it's almost the end of May, items still not delivered. Yet the company had the nerves to send me harassing emails, because I disputed the charges. And they still CANNOT provide an update on the status of shipment. Some of their items are still processing after 20 days of purchase. Apparently us the client are not entitled to cancel or receive a refund. Products are very cheap quality and totally different from the pictures shown on the site. FAKE NAME BRANDS are listed. POOR REPRESENTATION AND HORRIBLE CUSTOMER SERVICE! DO NOT PURCHASE ANYTHING FROM THIS SITE AND PLEASE BE AWARE OF THE REVIEWS! RUN, DON'T THINK TWICE!

Date of experience: May 22, 2017
Monica A. — Wanelo Rep
over a year old

Hi Kay! Wanelo partners with stores to let shoppers purchase items directly on Wanelo, but we do not ship the products. Once the order is placed on Wanelo, the store handles shipment. With that being said, we’ll always help you get in touch with the store to track down a package, but sometimes updates from the Sellers still take time as well. We have taken extra steps to make sure this is will be prevented as much as possible. Please send us a private message with your order details so we can help assist you! Thank you!

Texas
1 review
3 helpful votes
Follow CH S.
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All of bad reviews here are all true. First, they lied that the product will be shipping from US but those are all shipped from China. Second, delivery date is ridiculously long. Some of them are still processing after 20 days I ordered. Third, you can't cancel it or refund. Forth, product is very bad quality and totally different from the pics in the site... on and on. I can write a novel how bad this is! DO NOT BUY ANYTHING FROM HERE!

Date of experience: May 17, 2017
Monica A. — Wanelo Rep
over a year old

Hi CH, thank you for your feedback. Wanelo has partner from all over the world, including Europe and Asia. Items may sometimes ship longer than the estimated delivery dates for a variety of reasons, but rest assured that we will always help get in touch with the Sellers for any issue on an order. If you do have an order that you need us to look into, please send us a private message and we'd be happy to assist you!

Pennsylvania
1 review
4 helpful votes
Follow Nicole A.
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I purchased an item from wanelo, got a shoddy bs tracking page, contacted company about never receiving product after 2 months, kept getting replies that only said we are looking into it. Requested refund, emails ignored ever since, company won't return my emails or my money, MULTIPLE REVIEWS from other customers online who had this happen to them! Don't trust this company

Date of experience: May 13, 2017
Monica A. — Wanelo Rep
over a year old

Hello Nicole, Wanelo has partners from all over the world and tracking numbers may not always be through USPS. Could you please send us a private message with your order number so we can look into this for you? Thank you!

New Jersey
1 review
4 helpful votes
Follow Sonya S.
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My daughter ordered a prom dress that has been weeks and we still do not have it even though it was 6 days delivery guaranteed! We have called customer service numerous times and written many emails with no contact or response! We will be going to the Better Business Bureau next as well as get a lawyer to get our money back even if we lose our money to get that lawyer! Buyers beware! :(

Date of experience: April 26, 2017
Monica A. — Wanelo Rep
over a year old

Hi Sonya! Thank you for reaching out and we are sorry to hear of the delayed shipping of your item. Wanelo partners with stores so shoppers can buy directly on Wanelo, but we don't ship out any products. Once the order is placed on Wanelo, the store handles shipment. If you could send us a private message with your order details, we'd be happy to check this for you. Thank you!

Ohio
2 reviews
4 helpful votes
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Buyer beware! Stuck with a prom dress no one will ever wear. I'll be sure to put up a public post on facebook and other social media.
Offering a refund only based on quality and not on the size is deceitful.

Date of experience: April 6, 2017
Monica A. — Wanelo Rep
over a year old

Hi Rosi, I am sorry to hear you are unhappy with your purchase! Wanelo partners with stores to ensure satisfaction with the items purchased through us. Could you please send us a private message with your order details so I can help fix this for you? Thank you!

From the business

Launched in 2012, Wanelo (“wah-nee-loh,” from Want, Need, Love) is a social marketplace uniting 350K stores and 20M products in one platform. For shoppers, it’s a way to discover, save and buy products from all of their favorite stores in one place. For stores, it’s a place to market and sell your products to millions of users who come to do nothing but shop


wanelo.com
Founded in 2010
San Francisco, California