WaneloReviews 416

Refuse to refund & its their fault. I ordered an item and they sent me an item I didn't order. What's galling is that what was sent is an item from a well known luxury jewellery brand. It looks so cheap and nasty, like it cost $1 to make whereas it costs USD$2500 in real life. Its a joke.
Wanelo refuse to refund me. Initially they said they would but then they changed their minds and said they would issue a store credit. I believe I am due a refund as I simply wasn't sent what I wanted. What was sent to me is insulting and I cant on sell it. They send the wrong product and then don't reply to emails.

I ordered 2 pairs of shoes, 1 pair of fake Fenty Puma Creepers and 1 pair of Maroon Converse. Both came in the mail in bags with busted shoeboxes, but the shoes were in fine shape. They both looked very authentic besides the somewhat weird smell. I ordered size Women's 9's for both pairs and received a 7 in womens in the Fenty Puma's and 7 1/2 in men's for the Maroon Converse... interesting. Gave the Pumas to my girlfriend and kept the maroon converse. $30 for a pair of $50+ shoes, it's up to you whether you want to gamble or not...

Beware of Wanelo... I had my site closed, but an order came through from the Wanelo sales channel (first one I've had). I was out of town, but still got it shipped in my 7-10 business day shipping time frame. I couldn't contact the buyer; it was a generic Wanelo email address. Emails were returned, not delivered. Luckily, she had looked at my website and realized it was closed. So she emailed me directly. I let her know it was fine, and when I expected it to ship.
Then I realized they hold sellers' payments for 30 days after the item ships, AND they require items to be shipped within 5 days. Yeah. Nope. I disconnected it from my Shopify site, but I want to cancel my Wanelo account. Their help page says there is a link on the "store settings" page. I've looked literally 50 times. Nothing. Its always a bad sign when a company makes it hard to cancel. Scammish. I'm surprised Shopify is sort of "partnering" with them... I think they'll be getting a complaint from me about it.
And then there are the reviews. TERRIBLE. Unless you drop ship or sell cheap pre-made junk from China... I'd stay away from it! They take 15%. They're crazy.

Ordered a Chenal Bag described as vintage lambkins leather, original. I received a complete different bad that was a piece of fake leather and cardboard piece of junk.
My second purchase for a Chanel necklace, I still have not received going on 1-1/2 months past due date.

I have been in contact with their CSR since April on both issues only to get the same response. We are working on it, can't locate seller (hello).

I an end disputed both with my credit card company. Since then the sent me some a response saying they turned off my account. Who cares! I would ever buy from them again anyway.

DO NOT ODER FROM WANELO... SCAM BIG TIME!

Horrible upsetting experience :( cant seem to get a refund... Sent me a coupon for five dollars off of 30 didnt honor it at check out... ordered an item after a month issued me a refund with no exclamation for why I did not get the item... ordered a second item (stupid on my part) three weeks past the one month delivery date have not answered several emails I have sent and now I cant seem to get a refund I will have to contact my credit card company.

SCAM and fraudulent! They take your money first! This company solicits approved vendors, (we all know its knock-off material), merchandise. It would be wonderful if I could actually comment on the items I purchased, but I NEVER RECEIVED a SINGLE item I purchased, when ordered a month and 1/2, after paying the shipping. 6 items purchased in February, early March, and I never received a SINGLE one... DO NOT WASTE YOUR TIME, MONEY $$$, or effort, on this garbage, unless it is to warn somebody else not to so also.

BE WARNED THIS WEBSITE IS VERY DISHONEST & IT HIDES BEHIND EMAILS WITH A CUSTOMER SERVICE 800# the only email and a message box as its form of communication! When I received my order instead of getting 40cm (silver hardware) I got 35cm (gold hardware). I do not like this website I have had three other problems with this order--the above problem being the fourth.
Warning! Be careful and make sure the item is 40cm and correct hardware. Plus, shipping takes a very long time and the customer service only take messages with up to two days call back (not including if you have any problems or returns). No wonder Amazon is rake #1 and doing $ Billions. NO MORE patron-ship from me AGAIN! As of two months later I still did not receive a refund! There's no customer service 800 number --just a message box. I left several messages requesting a call back (and I kind you not) I was hung up on each and every time during the call without a call back to rectify the situation. The so-called customer service rep would send an email promising to a refund (since Jan 28,2018) yet not to be as of 2/23/18.

The products and shipping are both hit or miss. Sometimes its speedy other times its slow. I remember complaining about an order that I almost never got. After I complained to my bank though, I got my order shortley after (suspicious). Anyway, Wanelo canceled my account and said that I couldnt get it back unless I dropped the case with my bank and sent them my bank statement as proof. Creepy. Dont even waste your time with this site. You cant even contact the sellers personally and sometimes customer service doesnt reply. Yes its hit or miss but its not worth the risk and worry.