WaneloReviews 416

Was a fabulous site in 2014 and has gone steadily downhill since. At this point the app is near functionless, the addon extensions for chrome and other browsers have ceased to function. Customer service is non-existent. Not reachable by phone (no phone# available) or text and emails are not responded to except for automated replies. Overcharged twice, two orders never arrived. More and more sellers listed are located in China or Taiwan, close to 80% now. It's a hot mess. I would use a different password and a VPN to access this site unless you want to expose yourself to having your personal info at risk. Buy at your own risk.

Don't do it. Just don't. I wanted to like this site but in the end I gave out. Everything I ordered looked super cheap, took over a month to deliver. After i decided I was finished with wanelo my daughter begged me to order her a few things. I placed the order Jan. 7; 2019 and today feb 25 the order is still not shipped. The wanelo guarantee means nothing. The site does not list any information regarding guarantees, refunds and returns, it just one big rip off. Don't do it.

Wanelo is a knockoff app. That sells through independent sellers. Most of their stuff comes from China, with high cost shipping and handling that it takes over a month for delivery.
They have knockoffs at cheap prices and they also have most expensive better quality fakes. I received my "high end Quality" $100 fake bag 8/27/18. It was really good, realist fake looking for the money. Five months later after literally being used mildly, it is falling apart.
We the customers have no control on merchandise becoming damaged or broken after a few months of use. Any local or online store with the receipt would honor their merchandise and do the right thing, by allowing it to be returned... full refund or replace broken item with a new one. This purse is only 5 months with barely usage and it is falling apart! I have photos on my Wanelo account when I first got it and that time I wrote a review. And now I also sent them photos to their email showing the damage of it. Now Wanelo is telling me nothing they can do because it is over their "one month warranty." Are you kidding me? I am an educated customer and I know my rights. I am fighting this... I don't understand why they protect the "sellers": Blue-Lovely. The seller or Wanelo is responsable for broken merchandise, period. I am looking to get a full refund or a brand new replacement bag.
A few months ago I got jeans on line from EBay for my child, 4 months later the zipper broke. I sent them photos and copy of the receipt. Within a few days I received a new pair of jeans with an apology and a pre-paid label to return the broken one. So easy, so simple.
There are several web sites to complain about customer service. Please try "Better Business Bureau." www.bbb.org
They take customers complains very seriously.

I ordered a blanket for my son for Christmas and I never recieved it. I contacted the company and they said because it showed delivered according to their tracker, there was nothing they would do. I showed them an email they sent to me that said they would ship a new one, "no questions asked" and still they wouldn't do anything. I requested a phone number so I could speak to a supervisor and I get no reply on those emails! This is the worst company I have ever ordered from and wouldn't recommend them to anyone!

Terrible, Spent $90+ (£75) on a 'handmade panic at the disco blanket 150cm. After a month I chase the order before xmas as it is a gift for my 11 year old son. The reply 'sorry it is hand made the delivery takes 2-3 weeks but thats AFTER it is made which they do not say on site. I figure I'll give it to him for his bday instead? 7 weeks later still, nothing. Repeated emails. Eventually I get a tracking number and follow it for a week and I come home to a poorly made 20cm cushion with a picture of a bird on it. That was 3 weeks ago and now I'm getting there out of office. Raised a claim with pay pal but who knows what happens next as I have never had to do so in my life. It is my sons birthday next month and I usually spend about £150 its what I can afford. I had to use his bday monday for Xmas and now he will have very little as I cannot afford. I'm disgusted.

I attempted to purchase the air max 90 anniversary cork and found after 41 days that the shoe was unavailable and my order was cancelled. I had to contact my credit card company to act as my repremative to retrieve my money back. My fiancé decided to purchase these shoes from another seller out of 12 different ones on app and was sent a completely different shoe even after she noticed it shipping the same day. She replied with an email cancel order you sent the wrong shoe but shoes were sent anyway. Now mind you if the shoes they sent were nice and I'm good quality I would have kept them but they were the worse replicas I have ever seen.
Once again we email and get the same computer generated email response from Wanelo.
I give up.
If your ordering $10-$20 products like shirts and misc I guess this is the site, but shoes. Forget about it.
How is this still open for business with so many bad reviews.
All I want was a pair of the Nike air max 90 anniversary cork and if they were in poor condition I would have taking them and chalked it up as a loss, but to send a shoe completely different is absurd