On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Wanelo Reviews Summary
Wanelo has a rating of 1.8 stars from 416 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wanelo most frequently mention customer service, credit card and tracking number. Wanelo ranks 64th among Social Shopping sites.
We monitor reviews for authenticity
Don't make any purchases from Wanelo. The sellers are scam artist and the items are not authentic. Plus, you don't receive an actual refund they will give you a Wanelo credit. The customer service is terrible and they will drag the issue out until you give up! Their products come from China and some customers claim that they never received their packages or it took months. My package took a month to arrive to me, but they took my money the next day after I placed my order.
My order has been processing for almost three weeks. I emailed the store and got no answer. We are now contacting the store through a lawyer as the order was expensive
Hi Rose, Thank you for bringing this to our attention. Please send us a private message with your order number and we would be happy to check this for you. Thank you!
Bought shoes from Wanelo they sent the wrong size. I asked for a refund they issued me store credit. I told them I want my money and all I get is be patient its coming... One month later I am still waiting... They do not return calls, customer service sucks! All I want is my $45. Run away and do not buy from Wanelo
Hi Dana, I am sorry to hear you received the wrong size item. We can immediately reverse the Wanelo credit to be refund back to your credit card. Based on our records we are waiting for your response on your order details. Please send us your order number as soon as possible so we can get this sorted for you. Thank you!
I placed an order in January and never received it. They keep telling me they are trying to contact the company. I'm just asking for a credit on my account. Will not use them again.
Hello there Maureen! Thank you for your review and I am sorry to hear that you have not received the item you ordered. We have a specific time frame for the Sellers to respond to us and each issue must be addressed within that time frame. I definitely would like to check into this some more and I will send you a private message so I can get your account details and resolve this issue as soon as possible. Thank you!
Purchased a swimsuit on Feb. 28th 2017 still don't have it on March 14th, past when they promised. Won't actually respond with an answer and don't care. Horrible horrible customer service!
Hi Amanda, thank you for your review! Wanelo partners with stores so shoppers can buy directly on Wanelo, but we don't ship out any products. Once the order is placed on Wanelo, the store handles shipment. Our customer service typically replies within 24-48 hours, and it is highly unusual to not receive a reply within this time frame. I will send you a private message to get your account details so I can check all correspondence from you and help get this resolved as soon as possible. Thank you!
Shark-pro
We support your review and will be in contact.
Following your lead in the lawsuit.
They owe me over 1000s dollars
And Trendwy is another of my stores that was closed. Will be also joining the lawsuit. Will be in contact.
La Fashion District Llc posted a minute ago
Its even worse.
They will close you store and no matter how much money the need to pay, they will stated that they believe there are fraudulent activities and that no money will be paid back. They do not verified anything and only wait until they owe you over a 1000's dollars and the close your account.
They do this to many small stores. But, we are getting together to complete a lawsuit.
If you want more information or being part of this lawsuit, please contact *******@gmail.com We are already many stores under this circumstances. Please make sure you download all your accounts from you store dashboard or at least you have e-mails.
Also if you can show with you bank statements that they never paid enough, we can accomplish taking this to the Federal Court.
With your help, They will be sued by millions not only for the money, but for the damage that is causing that they are keeping the funds.
Shark Pro posted 11 minutes ago
Hi Julio,
Thank you for letting us know your feedback on your experience with Wanelo, and I’m terribly sorry that it hasn’t been quite as smooth as you hoped for. Wanelo strives to create a positive and secure service, and we’re responding to this to help bring clarity to the current situation.
We at Wanelo completely agree that ALL merchants should always be paid for ALL shipped orders, and we do everything in our power to uphold this.
Wanelo uses Stripe as our payment processor, which means that Wanelo agrees to operate within Stripe’s Terms of Service. In addition, when you joined the marketplace by installing the Wanelo Shopify app, you were agreeing to both Wanelo’s (Link: https://wanelo.co/about/terms) and Stripe’s (Link: https://stripe.com/us/legal) Terms of Service. Within each, you are legally required to uphold the terms of the contract and maintain legal activities through your selling experience. Stripe verifies whether you can sell on Wanelo, and they will monitor all account activity as you continue selling on Wanelo to ensure you are abiding by their Terms of Service.
If Stripe’s Terms of Service is violated, particularly due to unlawful activity, Stripe reserves the right to terminate your use of Stripe’s payment services. These are terms you agreed to when you installed the Wanelo Shopify App. If your selling rights are terminated due to unlawful activity, Stripe is legally required to immediately terminate, and permanently disable, all payment transfers as part of United States Regulatory KYC laws. Unfortunately neither Wanelo nor Stripe can override these legal requirements once you qualify for discontinued service based on the legally binding terms of service.
THE STEPS WE HAVE TAKEN TO ADDRESS THIS WITH YOU:
We emailed you on March 10th, 2017, and we have still not received a response from you. We will send you another follow-up email to ensure we can be in touch with you.
We are still awaiting your response so that we can work with you and Stripe to isolate the next steps to resolve this. Since we haven’t heard back from you, we actually took the initiative to write to Stripe and ask for more information on your account rejection due to contract breach, and we also asked how we can interact with and issue your outstanding payment.
WHY STRIPE DISABLED YOUR SELLING RIGHTS ON WANELO:
We understand how frustrating and surprising this may be, and we have reached out again to Stripe to see how they can resolve this with you. Stripe has responded stating that the nature of the products sold on your store are in direct violation of Stripe’s contract due to requirements from Stripe’s card network rules and financial partners. The specific products in violation are drug related paraphernalia.
WHAT TO EXPECT NEXT:
Stripe is currently investigating if the outstanding payments can be paid out to you, or if the customers must be refunded. Wanelo is expecting a response from Stripe on this shortly.
We will send you another follow-up email so that you can work with us on resolving this, and so that we can do our best to issue your outstanding payments.
I ordered a shirt for a special occasion, since it said "5-7" business days I didn't think much of it. Well it's been a month and I stil haven't gotten my shirt and they won't respond to my emails. This site is probably the worst site ever and you should definitely check the reviews first because they have 140 1 star reviews.
Hi Cristina, thank you for reaching out and I am sorry to hear of the delay in receiving your item. Wanelo partners with stores so shoppers can buy directly on Wanelo, but we don't ship out any products. Once the order is placed on Wanelo, the store handles shipment, however we will always help you reach out to the stores for any question on an order placed. Could you please send us a private message with your order number so we can check this for you right away? Thank you so much!
I had to wait 6 weeks for my item to arrive. It arrived WAY after my trip so I returned it. Now another 6 weeks have passed and they finally said they will issue me a "credit" to my account but not a refund to my credit card. I am continuing to fight them on this and now they will no longer answer my emails. The other items I have ordered have all been junk from China. Very disappointed. I will NEVER order from them again.
Hi Wendy, I do apologize for the delay in shipping your item. Wanelo has thousands of Sellers who import items from all over the world, including China, and based on the time of your review, the item you have purchased could have been placed at the time of the Chinese New Year, causing the delay. I'd be happy to check into this further for you and I will send you a private message to get more details and we will resolve this immediately!
I've ordered I think maybe 3 items from Wanelo in the past year. The first one, it was coming late, so I emailed the seller and they responded quickly! They said the order was unable to be tracked, so asked if I would like a refund or to wait, so I just wanted a refund and got one within a week or two. The second and third items I did wait, but only about 2-3 weeks. A fair waiting time. I was happy with my orders! I always checked the reviews to know which things were good to order from and which weren't. Always check if it's Asian or American size. That's a huge thing to look out for. And for the ones thinking they actually have name brand, no, hun. They don't have shoes straight from Adidas, not from Nike, not from the store itself unless you're lucky to find some from the store like Jack Rogers, and Lilly Pulitzer. But other than that, no. Don't expect name brand. I cannot stress this enough to you guys to check the reviews. If you order from a place without checking and later on see that it had negative reviews, that's on you. Sorry, but it's true.
Thank you for the wonderful review, Yoseline! Wanelo strives to create a fun and secure shopping environment for our customers and our team work together to ensure this is achieved. Your insight will surely help other customers when they shop in Wanelo to fully utilize our features like comments and customer reviews. Thanks again, and have a nice day!
I ordered from this site and never recieved my items. Had to request my money back. Finally got it back. And now i have had to cancel my bank card because i was charged over $250 dollars for ups shipping, and Uber in California and some sex shop. None were orders i made. Once i canceled my card i received a new one in the mail which i never activated and still fraud things are being charged to my card.
NEVER order from them. Period...
Hi Sexemo, I am sorry to hear you never received the items you have ordered, and thank you for confirming that all of it has been refunded. We are in no way affiliated with Uber, and rest assured that Wanelo has a very secure payment system and verification team to determine authenticity of purchases. If you have any other concern, please do not hesitate to reach out!
I ordered a dress through them a month before my vacation because the item said "ships in 5-7 business days" well it has now been almost a month and the order still hasn't shipped. I emailed to cancel my order because theres no way I will have it in time for my trip but they won't cancel it and instead I have to wait for it to arrive (who knows when that will be?) and pay the postage to send it back. You are better off going through amazon or buying through the seller directly.
Hi Ruth, thank you for bringing this to our attention and I am sorry to hear that you have not received your order yet. Accurate information provided by the Sellers is something we take very seriously, and I would like to double check the store's information for you as well as personally handle refunding this order. I'd also like to offer you Wanelo credit in response to this unfortunate experience. Could you please send us a private message with your order details so I can take care of this order for you?
I ordered a dress and it did not fit it said it was us size when it was probably asian size. I ordered another dress and I would like to know when it is going to arrive. If it is asian size then I can only purchase it if it is 3x. If it is us size then a xl should fit.
Hello Kaitlin, thank you for your review and I am sorry the first dress did not work out. I'd be happy to check the size details of the dress for you, as well as work with the seller to include an accurate sizing chart! I'll be sending you a private message to get your order details so this can get resolved as soon as possible. Thank you!
I ordered 3 items from them and they took the money and never filled the order. The number on the website is disconnected and they won't respond to emails. I sent another one today, I have already started the process for fraud.
Hi there Sabrina! Our customer service team usually replies within 24-48 hours of an email received, while our phone number is designed to take voice messages and a representative will get back to you the following day. I'd like to make sure you are receiving our replies, and I will send you a private message to get your order details as well as your contact information so that we can move forward with refunding those orders as soon as possible. I'm sorry for the negative experience!
My daughter ordered wrong size shoes. There As no packing slip so we could exchange them. I've sent over 6 emails requesting info to send back to exchange. I've had to take 3 different pictures of the shoes at 3 different times. I am told she has to wait for the seller in CHINA yo get a return address! Wth? I can't get anyone to help me return these shoes now. Would have been nice to know these were from China to begin with!
Hi Yamyla, I am sorry to hear the shoes you received did not fit and that the origin of the product was unclear. We will work with the merchant to improve the messaging so that both the product details and the returns process are more clearly stated. I found your case number on our records, however, I only show that you were asking for the status of the order. I will have the representative originally assisting you to reach out to you on how you could return the item. Please expect an email from Vie within 24-48 hours. Thank you so much!
In the past I had some troubles getting through to customer service, but after writing my original review, I immediately had someone reach out to me from the company. She gave me answers in a timely matter as well as great follow up. It completely changed my whole perspective and will continue to shop on the site!
In the end, I do believe they have great customer service!
Hi Dainelle! Thank you for bringing this to our attention and I apologize for the inconvenience! This definitely sounds like a technical issue that our team needs to look into. I'll send you a private message so I can gather more information to send to our tech team. Thank you very much!
They charge your credit card for fraudulent charges ther customer service is a joe BUYERS BEWARE OF THIS RIP OFF COMPANY
Hello Chris! Fraudulent charges are something we take very seriously and can help get the charges resolved immediately. Could you please send us a private message so we can help get your issue resolved?
I purchased an item from the site on January 6th, I received the confirmation email and was notified that the item would be received within 14 days however I never received an email that stated the item had been shipped and when I checked the order status on January 12th, it said that the item was still being processed. I was concerned about its arrival date because this is an item that I required for a formal event that I am attending. I emailed the company stating my concerns with that status however I never received an email back. Later that night i checked my order status under my orders and on the site it was completely blank. It stated no orders yet, I called and emailed the company again requesting a refund and explaining my concerns with this order, to which a woman called me back explaining that I needed to send her the shipping number to her personal email. Another email sent and I still haven't received a response. Very aggravating process, with no customer service or necessary responses. Do not buy from this site!
Hi Kylie! I am sorry to hear about the issue on your purchase. I did check our system and see that the item has been refunded in full on January 12. It should reflect on your bank statement within 7-10 business days from that date. If you have any other issues, please do not hesitate to send us a private message so we can help get it resolved quickly. Thank you!
My order was shipped to wrong invalid address! Requested my money back-emailed wanelo over and over. No response. Did not even get my money for product minus shipping cost. Received nothing. I ordered a pair of shoes as well and ordered a 5.5. The shoes were fake and a size 7.5. Buy at own risk
Hi Madison! I am sorry to hear you had issues with your purchase. Could you please send us a private message with your order numbers so I can double check the status and help speed up the communication with the Seller? Thank you so much!
I will never order from this site again. It took over a month to receive my order, and it came from CHINA! Not only that was the WRONG size. Ordered sneakers size 8 1/2, got 7 1/2. Customer service sucks
Hi Renata! Oh no! We are sorry to hear you received the wrong size item! This is definitely something we can assist you with. I am sure our customer service team is waiting to hear from the seller, however I can expedite this process for you. Please send us a private message with your order number so we can assist you right away!
This site is not the worst in the world. When you are ordering from it, be aware that they are not name brands and that you are getting what you pay for. If you go on the site and click on an item, many times other users will post reviews about that product. I would say that about 90% of the time, those reviews are accurate. So my advice is to just make sure that there are reviews and LISTEN to them. They will help you make a good choice on if the product is good quality.
Hi Rozi! We agree-- the Wanelo marketplace is definitely designed not only to help shoppers interact via comments and reviews to help decide on purchase, but also to promote great sellers and flag any other issues. Thank you for the great review and tip! :)
From the business
Launched in 2012, Wanelo (“wah-nee-loh,” from Want, Need, Love) is a social marketplace uniting 350K stores and 20M products in one platform. For shoppers, it’s a way to discover, save and buy products from all of their favorite stores in one place. For stores, it’s a place to market and sell your products to millions of users who come to do nothing but shop
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Social Shopping Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Hi Genius, We try to create a transparent and hassle free shopping experience for our customers and we are sorry to hear you experience the opposite of it. Wanelo partners with stores so shoppers can buy directly on Wanelo, but we don't ship out any products. Once the order is placed on Wanelo, the store handles shipment. If you could send us a private message with your order details, we'd be happy to check this for you. Thank you!