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Wanelo Reviews Summary
Wanelo has a rating of 1.8 stars from 416 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wanelo most frequently mention customer service, credit card and tracking number. Wanelo ranks 64th among Social Shopping sites.
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Like alot of these reviews have already stated, stay away from Wanelo! I purchased two items for Christmas gifts over a month ago and still have not received them. Sadly, when I went to track my items, with a TON of different tacticle moves, I finally got to a site that was in Chinese (I did NOT know my items were coming from China when it showed my seller from California) and found my items are being sent by air mail and no way to track them. I have been on Wanelo trying to contact the seller and there is no way to. Wanelo makes it so you can not contact your seller. They get your money, you get no items and Wanelo covers it up! This is perfect for new age theives that pretend to be "sellers". WANELO - THANKS FOR STEALING MY MONEY!
Ordered some adidas shoes...
1)counterfiet
2) company does not back you
3) just consolidate individual sellers
4) refund up to individual, but then costs you a fortune to send back
5) No phone support
6) lame at email response
Why are they in business... Save youself trouble and order from legit sites. Worse customer service on line I have ever seen
Hi David! Thank you so much for reaching out and bringing this to our attention. We definitely want to look into this product, so could you please send us a private message so we can check this further for you? Thank you!
Hi! I'm so confused. Should i buy clothes i found that i like or is the site just fake?. After i seen all these reviews i have no idea what to do, please respons to me!
Hi Maja! Wanelo offers comments and reviews to help you decide which products to purchase. I definitely suggest checking them out! Fellow customers leave great information every day! If you have any question on an item, you can send us a private message voa Sitejabber or by sending an email to [email protected]
Do not buy from here unless you want to wait for fake products from China (unbeknownst to me!) that don't ever come! I received one package, which is why I know it is fake - I verified the Kylie Jenner makeup against real ones I have and it is FAKE FAKE FAKE. It was shipped from China with God knows how much lead in it! I still have yet to receive the other orders that I placed on the same day, and it's been a month! I don't want this fake crap anyway and have been trying to cancel but now they leave it up to me to refuse it. Refuse what?! They're not coming! I'm still waiting for 4 more orders... How do I get refunded for things that don't come? SCAM! Stay away!
Hi Melinda, thank you for your feedback and I am sorry to hear of the unsatisfactory state of the order when you received it. We always recommend reading comments and reviews that other customers have written about the product you are interested in purchasing. Stores on Wanelo do ship internationally, but if the item you received does not match the description on the website, our customer service team would be happy to help with the issue. Could you please send us a private message with your order number? Thank you!
Don't buy from here! They are quick to charge your account, send an email they have your order. Then when you don't hear anything you email, nothing in 48 hours, call and nothing. My daughter probably won't get her Christmas gift.
Hi Dee! Because of the volume of the Holiday season, our customer service response time may take between 2-3 business days. I definitely want to get the issue resolved, please send us a private message with your order number so we can help get this taken care of immediately? Thank you!
I placed my order Nov 30th. The shoes said 7-13 bussiness days. My items still have not shipped. I am stuck 3 days before Christmas with no shoes! I have sent 3 emails. The first email I got a response saying not to worry because my items have been shipped (which was false.) Do NOT order from this app or site. Find what you like and order elsewhere!
Very unsatisfied
Hello Racinda! Once an order is placed, the store handled shipping them item to you. We can definitely help get in contact with the store so please send us a private message with your order number so we can help escalate this issue for you? Thank you!
I ordered 3 items for my granddaughter for Christmas. The jacket was never shipped. After 31 days, I got an email that the store in China was out of stock. After 33 days, the shoes arrived at the China post office. The blouse took 32 days, but I did receive it. After emailing Wanelo, I was told that they would email the stores and get back to me when the store person answered them. So I am left hanging, 3 days before Christmas. Never again. Look for the item they like oh Wanelo and buy it from Amazon!
Hi Sharon! I am sorry to hear the items you ordered did not get to you on time. Wanelo partners with stores so shoppers can buy directly on Wanelo, but we don't ship out any products ourselves. Once the order is placed on Wanelo, the store handles shipment. Could you please send us a private message with your order number so I can contact the store regarding the delay? Thank you and I look forward to hearing from you so we can get this resolved right away!
Shoes were delivered from China. The box was completely destroyed inside the plastic delivery bag. The black addidas sambas look fake as soon as you take them out of the box. Plastic addidas label was put inside the shoe and addidas name was stamped on the tongue of the shoe. Terrible because it is a Christmas present.
Not even worth returning because of the charge to ship back.
Hi KP! I am so sorry about the state of the items when they were delivered and your description of the items is definitely something we will look into. Could you please send us a private message with your order number so we can help get this resolved for you as quickly as possible. Thank you!
Wanelo is the way to go! Great APP for a fast and easy ordering of a lot of cool stuff. I had a great experience so far with Wanelo using Due diligence. Sure it's not a store but a collection of stores. I see a lot of bad comments and reviews here that pay it no justice. People have to do their homework when shopping anywhere online. Wanelo really is a great source to do your shopping on.
Hello Kory! Glad you like the Wanelo buying platfrom and all the great items sold here :) Reviews and comments truly help when customers decide on a purchase and we appreciate you making a review on it!
It really depends on the store on Wanelo that you buy from. If you read the reviews before hand on the product you would know what to look for when you receive your package. Sometimes some people have trouble with shipping and it can take a while to get there but that doesn't mean the app is a scam. I've ordered an abundance of things from there and have never had a problem. Just be patient
Hi Anna! Thank you for the great feedback and tip! Our customers would surely benefit from this insight:-) Have a great day!
I am giving 1 star because you can't do 0 stars!
Wanelo has the worst customer service. You can't get a hold of anyone. Voice mail or email only, and their response time is 48 hours. I'm sorry, but when you have an issue, you should be able to speak to someone faster than that!
Their payment system is terrible. They store your credit card information, and when you place an order, it does not give you the option to select another card. In order to change a card, you have to email a request.
However, this is not told to you upfront.
I will never order from them again! I should have stuck with Etsy from the beginning!
Hi Patty, thanks for writing in regarding your experience as I definitely understand this frustration so I want to help get it resolved for you as soon as possible. Our support team works round the clock and is available via email and phone support with a response time of 24-48 hours. If your issue hasn't already been resolved, please send me a private message with your username so I can go ahead and assist with removing your payment information. Thank you so much and rest assured we will get this checked for you right away!
WORST SITE/ APP EVER! My first time of using Wanelo I ordered a 11$ bralette, there was much more I wanted but because of the sketchiness of the app and the sources I only ordered this one, my account was charged, it's been 3 weeks maybe? And not even 3 days after the purchase, THE LAST purchase I made with my card someone half way across the country had my card numbers and was using my card!? Coincidence? I think not.
Hi Morgan! I am sorry to hear of the credit card issue you experienced after your purchase from Wanelo. Our payment system is securely implemented and your information is always safe. We are happy to help in determining the cause of the issue and since payment information is a private subject, I'll reach out to you individually to assist in resolving this.
Wanelo is not a store. It is an app comprised of many stores and accounts. Some are reliable. Some are not. That is why you should do research on whatever store/account is selling the item you like and check for pictures, comments, and reviews/ratings after you click on the picture. The app itself can be VERY helpful and fun to use. These reviews are uninformed.
Hi Cheyenne - thank you very much for writing this review about your experience and suggestions on using our platform. We really feel it's a great way to find and discover new products and we are happy you enjoy it!
Worst online shopping EVER! Received an item wrong size. Sent back according to return policy they returned it back to me! Now I have been dealing with customer service who will NOT return my emails!
Hi Debra - I sincerely apologize the trouble you've experienced in returning your order. Our stores are required to enter valid return shipping information but unfortunately there seems to be an issue with the address for the store you ordered from. We can get this resolved immediately. I'll private message you to find out more information.
We ordered a dress and a pair of shoes on October 24th, 2016. They debited my account at that very moment but I still have no dress and no shoes! After several emails, I finally got a response from a Maria Lopez confirming she would look into it. I haven't heard a word since. At this point, the dress and shoes are not needed and I still have no idea where my packages are. This is the biggest scam, DO NOT BUY FROM WANELO!
Hello Kelly! I am sorry to hear about this. Our customer support team always informs customers of the status of orders coming directly from the merchants, however, it can take a few business days to obtain those details. It is always our top priority to keep our buyers informed and you have waited too long for an update. I will be sending you a private message to get your order details so I can be sure you are taken care of right away.
Use it for saving clothes links that you want so you can watch them and have a cool list you can refer to when you want to buy yourself something cool. Don't use it as a purchasing agent. Not trustworthy and theres no accountability to sellers on the site so that parts a scam. But its amazing having your ideal outfits sorted out and stuff. Bought something, a month later I got it and the sleeve was way smaller on the right side it looked stupid, no refund no returns
Hi Anastasia! I'm happy to hear that you enjoy using Wanelo to curate your very own lists. Those stores whose products you save are all held to a high standard which we do hold them accoutable to. Each store has its return policy clearly listed prior to purchase as well. If you ever need help finding this information or with an order that did not meet the standards that were presented upon purchase, please email us at [email protected] and we can help!
I ordered a dress for my daughter for homecoming. It said 10 to 14 days for delivery we received it 21 days later, didn't arrive in time for the dance so I had to get her another dress. We returned the dress as directed. It said refund would be in original form of payment. Had to call Customer service after 2 weeks of hearing nothing about the return. When they finally did do a refund it was in Wanelo credit not on the original form of payment. I'm not interested in Wanelo credit especially after having to go through all this.
Hi Kerry! Sounds like this was a miscommunication on our part as the order did not arrive in the expected timeframe. I can definitely make sure you receive the refund back to your original form of payment. Please send us a private message with your order number so I can get this resolved for you right away. Thank you!
I ordered clothes and jewelery from here for over $200 & its been 2 months and i never got them! I tried to request a refund but when i contacted wanelo they said i need to contact the store department and when i tried to look for the stores contact information it was nowhere to be found
Hi Kiren, I was able to find your case and I see that all of the items have been refunded and the case is officially resolved. We apologize for any inconvenience. If you have any additional questions, please do not hesitate to reach out. Have a nice day!
I ordered a herringbone vest here that was suppose to be quilted and made with 100% Polyester Contrast: 100% Nylon but i recieved a puff jact with a laughable print of the herringbone quilt on it. I WOULD STRONGLY BLOCK THIS SITE!
Hi Morgan - I'm sorry to hear that the item you received was different from what was described but we appreciate you bringing this to our attention. We are constantly working to ensure all stores have accurately represented products, and take your feedback seriously. I will be sending you a private message so I can get your order information and I can research on this further. Thank you so much!
I've noticed that there are more bad then good reviews on this site. My question is if I make a purchase by a known retailer like Vans. Is that more trust worthy to attain my purchase in a timely fashion and will it come as the size I order it from?
Hello Lauren! I definitely understand your concerns and have some suggestions:)
1) Check out the reviews left by users who have already received the item that you're interested in buying. The reviews provide information like fit, shipment time, size orderd along with any photos uploaded by the user. You can find these by going into the iOS app and looking at the ""Rating"" on the product.
2) If you have additional question about the store, you can always email our support team at [email protected] and we can help answer them!
Hope this helps!
From the business
Launched in 2012, Wanelo (“wah-nee-loh,” from Want, Need, Love) is a social marketplace uniting 350K stores and 20M products in one platform. For shoppers, it’s a way to discover, save and buy products from all of their favorite stores in one place. For stores, it’s a place to market and sell your products to millions of users who come to do nothing but shop
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi D. M! We are truly sorry you had issues with your recent purchases. Wanelo partners with stores so shoppers can buy directly on Wanelo, so once the order is placed the store will handle shipping out the product to you directly. With that being said, we’ll always help you get in touch with the store to track down a package. Could you please send us a private message so we can get this resolved right away? Thank you!