WaneloReviews 416

So, I'm siting on the couch and I get this alert on my phone that says "save 35%-50% for the next 15 mins. I had saved a couple things and decided to buy one. Upon check out I noticed NO savings. I immediately email and tell them to cancel my order. They refer me to the seller,
"Amazing Lace". I litterly cancelled the order like 2 mins after being placed so of course I get the "restocking fee" garbage. Bait and Switch, oldest trick in the book. I honestly like the fact that I can get on and order something for my wife while waiting for a commercial to pass. Not now!

I see a lot of bad reviews about merchandise from Wanelo or slow shipping. What you need to understand is that Wanelo itself is only a gateway (albeit a very loose and rather unhelpful one) to thousands of separate online stores. This means that Wanelo is not listing the items or shipping them. A completely separate merchant is. Wanelo does have merchant guidelines in place, but I cannot speak to whether or not they actually enforce them. I have a Shopify store with the Wanelo plug-in, which means my items do transfer over to Wanelo from my webstore- pulling my photos and descriptions with them. If my item is purchased through Wanelo, it comes in like any other order but does NOT allow me to contact the buyer directly. My recommendation would be to google the merchant name and check them out outside of Wanelo. Look for customer reviews, business practices, etc. Verify that the merchant is in your own country before flipping over a 30 day ship time. I am *not* saying that Wanelo should not help you or shield you better, but in any event it would behoove you to know who you are actually buying from.

I have ordered three times from Wanelo and used their app to browse through fashion almost daily. My experience of online shopping through them is pretty good so I'm surprised to see so many bad reviews. So my experience in a nutshell: 1. Order the stuff (sometimes I got the confirmation and tracking email and sometimes I didnt) 2. Wait almost a week for them to confirm the order and ship it 3. Wait about 2 weeks to receive the package

Obviously this is NOT FAST so if you're an impatient person or you need your package in less than a month, I do not recommend Wanelo. But if you're someone who wants cute clothes who cannot buy it in person (due to the brand being in another country) or you want something cute but still affordable, GIVE WANELO A CHANCE! I'm happy with everything I've ordered from here.

Also, I'm a super cautious person when it comes to online shopping so whenever I was worried about my package, tracking, email etc. I just send an email and they get back with me in about two days the max.

SO BASICALLY KEY TO ORDERING THROUGH WANELO IS PATIENCE.
Good luck to everyone's shopping endeavors :)

In March of this year, my daughter bought a unique shirt on Wanelo and was very excited to give this as a birthday gift to her new bestfriend at her new middle school about 6 weeks later but... NOW 3 MONTHS LATER we are STILL waiting to receive that cool shirt or a REFUND TO MY CREDIT CARD and a honest explanation to what happened to our order in the first place! I am very disappointed that a such a POPULAR SHOPPING SITE FOR TEENS is treating their customers with such little respect and teaching unaccountability of their business actions. So I will send ANOTHER EMAIL to "someone" who will hopefully fix our problem ASAP or we will never shop on this site again.
NOT TOO GOOD FOR PROFITS I AM SURE IF THIS HAPPENS TOO OFTEN.

Orderd a reverse camera it arrived but was faulty, contacted enjoy24 and said they would replace it after 6 months and aprox 10 to 15 emails nothing, I paid 18 dollars for it and they offered 4 dollars back because they could not afford any more, they finally offered full refund if I sent item back as I did, it's been 2 months and now they say they did not receive it. L advise every body not to deal with them they are very untrustworthy and deceiving. The company sells on ebay as enjoy24hours
Mal

It's been over a month since I've ordered my item and I have been in contact with both Wanelo customer service and the site the item was ordered from (Kiki's Closet). Both have sent me several different tracking numbers which have still not left their pre-shipment stage and both sites tell me to get into contact with the other site. Now both sites have ignored my most recent email and I still don't have the item or a refund! DO NOT BUY FROM EITHER OF THESE!

Ordered a pair of socks on 2/4, and was charged immediately. Was given a tracking number, but the package was never actually sent. Emailed wanelo, who at first forwarded the request to the "store" who was selling the item. They promised a replacement item would be shipped by the end of last week. It's now Wednesday, and no updates at all. After sending multiple emails to wanelo and the store (exquisitestreetwear.com), we haven't received any further replies. I would recommend staying far away from this company!

Very addictive searching for items. When I select an item I'm sent to the store and then I have to find the item on the stores site. Takes too much time. Most times the item is no long available. My son ordered a watch from a vender two months ago and he has been in contact with the vender, but they keep putting him off, saying, it's in the mail. There's no one to complain to if your money is not returned and you don't get your merchandise.

Wanelo is addicting. Too often I find myself spending way too much time looking at pretty pictures (and then buying whatever's in the picture) and not enough time working. They've changed the layout and tools several times since they went live, and at times I haven't been a fan, but I think it's pretty cool now. It functions well (most of the time) and it looks gorgeous! I really like how our categories/lists are shown as collections on our front pages.

I like to post items to Wanelo, and I enjoy discovering all of the finds from other internet shoppers and browsers. As a seller of handmade, Wanelo's a great site to show off some of my goodies, as well as the items from my crafty artists friends.