WaneloReviews 416

Honestly, I'm writing this with the hopes that someone from Wanelo will see this and actually help me with my order. I ordered an "Oversized Mystery Sweater" from a place called DirtySouthVintage on Wanelo, and it cost me 25$ (of which $10 was towards shipping). It took a month for me to get the sweater in the first place, and when I got it they gave me a super small sweater when I specifically asked for an XL because I wanted it very oversized, and also I'm 5'9". I returned it for an exchange because the store said that was alright, and now it has been another month and no one from both Wanelo or the store is getting back to my e-mails. I was still charged 25$ and have nothing to show for it. At this point I just want my money back and to move on with my life.
I'm never ordering from Wanelo again, and I advise anyone reading this not to as well!

I had a recent issue, with not being able to track my package. The website wouldn't work for me. When I reached out to Wanelo, the analyst was FANTASTIC! The analyst made me feel as if I was the most important customer he had. Although he could have easily told me where my package was at that moment and then closed my issue out, he did not do this. Instead, he gave me an update, told me that he was going to keep my case open until he had confirmation from me that I had received it and also offered to track it on any other day I would like.
Service like this is hard to come by these days. This analyst went above and beyond my expectations and I'm forever grateful. I will continue to use Wanelo from now on! I've ordered 3 different things. I get them in a timely manner and I've had zero issues. Best site ever and greatest customer service experience I have had in a very long time!

I should have known better, but I loved the dress so much i bought it. 15 days to get here, and I receive a dress that is ten sizes too small with no tags. It fits my 13 year old who is a size two, I ordered a large size 12. This is intentional, bag read lrg, no U.S. company would do this. Sure mistakes happen, but garments have tags on them with the size. What i got does not, hmm coincidence? Nope. I like Wanelo to browse, but I wont buy clothes through that site again. If they allow scam shops to sell in their name, what does that make them? SCAM

Not sure why Wanelo is getting such high ratings. Most of what I've read is bad. Have to wonder it the high ratings are coming from ghost writers at the site itself!
After checking the return policy that stated W&E Dress company would take back dresses with tags and unworn, I ordered "evening/cocktail" dresses for my daughter. Let's just say a 90 year old blind man could sew something better. 3 dresses came in a grey bag that was 12x12. I've never seen anything so poorly made. Picture the worst costume you've ever bought times 10. And shame on ITunes for selling the app when they know full well what's really going on.

Stop trying To force people to download your app, and fire all the marketing agents that you have! I was a potential new customer, but couldn't even view what I wanted to purchased because the app advertisement was taking up half the page! It's obnoxious and drove me away immediately... I wish I could have bought the lamp that I wanted, but your advertisement wouldn't even let me fully view it. Every site tries to promote their apps, but this is the most obnoxious thing i have ever seen. And I will not be buying anything from here because of it... I can only see the top half of all your items!

I ordered one item that never arrived. Had the wring tracking number. I have been contacting them for 7 weeks and Wanelo does not respond. I ordered a second item just two weeks after the first. It is the wrong size and now I cannot get anyone to respond regarding a return. There was no paperwork in the package so I cannot just send it back.
I had previously ordered items and received them on time. The first time I have the smallest issue they do not reply to my requests to locate the item or for the return information. NEVER order for here. Whether or not you get your item seems to be a total gamble.