WaneloReviews 416

My daughter was so excited she found a dress on your site and ordered it from a company called Belle-costume. It stated there were 4 left in stock. She paid for it and has anxiously been waiting for its arrival. I was a bit leary because the company website did not have an address or phone number. We never received a confirmation email from the company nor did we receive a tracking number since the dress should have been shipped by now. We have both emailed you and the Belle company. She received an email from you asking about measurements. Why didn't she receive the email sooner? I received an email this morning from Belle saying the dress is Out Of Stock? It was IN STOCK when we ordered it. Why weren't we informed of this sooner? It's been a month that they've had her money. How long before it is back in stock? Where is this dress company located? Why can't I contact them directly? I am very frustrated with this whole situation and would like to get it resolved ASAP. I don't like dealing with emails back and forth. I would prefer to speak to someone on the phone.

Update: we did receive a refund but buyer beware about this Bella company. The site led us to believe that the prom dresses being sold were made by a designer who just got started in the business and was making the dresses herself. We also were led to believe the location was in Pennsylvania. After searching the web and trying to find out more information about this company, it led us on a wild goose chase only to find out the dresses come from China. Big lesson learned. Do your research on any of these company's that are selling things so cheap and do not list a direct customer service number in the US. I've read so many bad reviews here, it's very misleading and won't be making this mistake again. Check return policy's and make sure the company's full address is listed on the website, I would suggest even calling them first before placing an order.
So glad my daughter was able to find another dress in time. Good luck to anyone who is going thru a similar situation. I contacted my bank and they were a huge help in getting my refund resolved.

I ordered a dress over 15 days ago and hasn't even shipped yet and the store (mesh and lace) doesn't have an email for me to contact! To make things worse I have contacted wanelo several times and they NEVER responded! HORRIBLE CUSTOMER SERVICE and if by some chance I ever do get my dress it may not be in my size because after ordering it said size is DEFAULT wtf is the default size? Worst part is that I can't get a refund without the dress being delivered (no cancelation of items) but how do I get the refund if the itemarket never ships!? Huge waste of $100

Ive known about wanelo forever, but recently I purchased a skirt for the first time. The skirt is from IDEOLOGY. I placed an order an 1/29/16, and it is still in the processing stage. So I sent an email to wanelo and asked for a refund but of course I cannot get a refund until it ships. Its been half a month, seriously.? (2/19/16) Im going to assume Im never going to get my money back. Too bad I will NEVER order anything off of wanelo again.
**Update:
I did recieve my item, it was in fine condition. A rep did also offer me a $5 credit for anything off their site. Too bad theres nothing under $5 on this website, its not worth paying extra.

I placed an order on 2/2/16. Stated it would ship in 3 to 5 days (Seller is Root of Style). On 2/17/16 still no shipping notice, so I sent an email. I have not received a response back, but it magically shipped today (2/18/16), which is unfortunate since the shoes were for my daughter's winter formal being held on 2/20/16. Taking 16 days to ship is unacceptable. I will never order from this site again and will be sending the shoes back immediately since my daughter will not get to wear them. Now I get to buy another pair of shoes and pay for the return. Let's hope I actually get my money back.

I placed an order on January 28th, and they processed it out of my account fairly quickly. I got an e-mail confirming my order, said they would e-mail me back my shipping number and that it should take a couple days. It's been two weeks, and there is still no shipping number. I contacted customer service three times through e-mail and none of them were replied. I am very disappointed, I love using Wanelo and this is my first time purchasing from the site. If this is what I have to deal with every order I make, I'll stick to reblogging instead.

Being a person who looks for new and exciting items to purchase, I fell in love with this site. This website appeared trustworthy with my money, and I naively assumed a guarantee of a decent quality item. With that being said, i was excited to place and receive my first purchase. FOUR months later, still no item. With this being the first time i used Wanelo, i was unsure of what the true problem was. I contacted this company over SIX times over the course of these four months remaining hopeful to receive a solution to this dilemma. The last time i contacted them, I was promised a refund within 24 hours, and four days later...still no refund..still no product. They acted apologetic and concerned with the problem I was having, and continuelly reassured me the problem would be solved. I still have yet to witness a solution.
I am incredibly disappointed with this website.The only good that came out of this whole issue is (after purchasing) I am no longer obsessed with this website. Thanks!
Update: after many frustrating months I finally received a refund.

It was my first time shopping from Wanelo. I had read that many etsy users also sell on Wanelo, so I thought it was a trustworthy site. WRONG! I ordered a two piece bathing suit on Dec 31 and my credit card got charged right away. They never emailed me a tracking number but I finally got a package today and it was the wrong item! Not even close to the item I ordered! I ordered a swim suit and they mailed me a waist corset! What the heck!? This was obviously a seller from China. I don't trust overseas vendors and Wanelo has lost me as a customer!

I ordered two rings on December 31st and still says processing and the money has been taken out once i get the rings i will order from them never again

On Thursday, December 31st I placed an order from the Three Two One store on Wanelo. It was a black FEYONCE shirt, a gift for a friend who recently got engaged. I was told 5-7 days for delivery. Given that December 31st and January 1st are both holidays, I waited a full 5 business days to inquire why I hadn't received a ship notification yet from Wanelo. Customer Service replied that it takes 3-5 business days to process and prepare an order, in addition to the 5-7 days for delivery, and that I would get an email when the item ships.

So, I waited a few more days, then on January 13th I inquired via email again. It had been 7 business days since I placed the order and still, the order was marked as "processing" on the Wanelo site. No shipment yet. And to top it all off, my card was charged for the order on Saturday, January 2.

After the initial response from Customer Service, I inquired two more times via email and once via phone. Still no response. I'm getting ready to dispute the charge with my credit card company and get my money back. It's totally bogus that a place will charge you for the order right away, but not ship for almost two weeks and counting.

Never again.