WaneloReviews 416

This place is unprofessional and their customer service is not just poor it is non existent! How can you run a reputable business and not even have valid phine contact? We have been emailing since week of mar 20th and still no answers! We ordered a prom dress that they "accidentally" cancelled we sent email after email to no avail! We need the dress so we re order that same day and instantly our account was charged but order said it was "processing" we check later and that evening and next day. Still "processing"! Site says 2-10 days for refund so we wait for that and receivr after 10 days. Still not one reply regarding our new order! Well except the automated were busy helping customers! Not from what I see online reviews. Thanks for ruining my daughters prom! Wish we would have never used them. And I hope you don't waste your time or money! Be careful of business with NON-existent customer service. It's only good until it gets bad... And then your on your own. Which is sad and unprofessional

This website is a sham. I recently ordered a necklace from them and the order has been "processing" for nearly two weeks. They claim it takes 5-10 business days to receive an item, yet my item apparently hasn't even been shipped yet. (They certainly had no problem charging my credit immediately though.) I've since sent them several emails and left a voice message. (That's another thing--they never actually answer their phone. You just have to leave a message.) Everything about this company is shady-shady-shady. I will never order from them again.

Here I go again. Don't won't to give a bad review so please help me. I ordered a hoody from you around Christmas time. It arrived after Christmas and did not fit. I returned it in January costing me $7.97 I have not heard from Wanelo yet. Order #******* tracking #LS*******cCN. Purchased from Sogomall, pink hoody s/m I was charged $20.50 plus Paid the $7.97 to mail it back to, you. I am looking for credit on my credit card and have yet to see it. This about the third time I have contacted you all. Do I need to go to my bank and ask them to take care of the charge? Please let me hear from you. Thank you

I ordered a yoga 'coloring book'. It turned out to be photocopies of photocopies that have been stretched and distorted to fit the page. Several pages had fuzzy markings, or completely discolored pages. The last few images were not even the same subject matter or style. Any company that would sell such garbage must not want to be successful. I want my money back, and an apology.

3/25. I was asked to send pictures 10 days ago, which I did. Still no reply and no refund. Apparently poor service along with crap products.

I've made about 4 purchases on wanelo and everytime I have to email them 2-3 times to find out whats going on with my order. When you first buy something, the order says it's processing. The processing always takes more than 10 days and won't ship until I email wanelo asking them if it has shipped yet. With my most recent purchase the processing part and preparing to ship part after i emailed them a couple times took a whole month until it actually started the shipping process. I don't know if anyone else has this problem but it's just annoying.

Hello, I am a seller on Wanelo, Sexy Diva Clothing and I have an amazing experience with them. I ship my items the same or next day to my customers and when there is a problem with an item the customer usually contacts me directly from my website email and I take care of it ASAP. Here is a tip for Buyers because I purchase from Wanelo also. If you do not hear back from the Seller about shipping or stock in 48 Working hours contact wanelo and they will contact the Seller. Wanelo stands by their Website and your purchases100%. It is a Seller's Marketplace and unfortunately just like Ebay and Amazon not all Sellers are going to care about their customers but most of the Sellers on Wanelo are Outstanding.

As a seller on Wanelo. I am currently not happy at all. I have contacted Wanelo's support team 3 times already because for some reason I am having issues with how my products are showing certain things in stock when they are not and I have the Wanelo app installed on my store. I have lost two orders already. Everytime I send an email, I get an automated message saying they are currently only responding to seller payment issues. That just makes me feel like I don't matter one bit as a seller on their site and my issue isn't important. I am going to remove their app from my store. I would rather sell on Bonanza. NOT HAPPY AT ALL! If I could give a -% rating I would.

Another wanelo shopper who wrote a review named Tracy that you recently responded to is in the same dilemma as I. I ordered a prom dress on February 13 and it's still processing and it's March 1. She said a month later they emailed her saying it was out of stock. I ordered my dress on time for my prom in April and I expect it to be here before prom. What if I get a email saying its out of stock like Tracy did. I have sent out numerous emails and have been ignored. I'm extremely frustrated with the whole situation and would love to talk to someone via call since my emails are being ignored. You can reach me at *******821. My product number is *******. Thanks in advance for your understanding and cooperation.