WaneloReviews 416

If i could give this business 0 stars i hands down would. I ordered two swim suits which came weeks late and were damaged, the wrong size, and looked nothing like the picture. It has been four months since placing the order and I am still trying to get a full refund for both of the suits which I have already sent back. DO NOT BUY FROM THEM. If anything is wrong, even if it is their fault, they insist on only giving you a refund in wanelo credit. Computers answer your emails and they run you around forever and achieve nothing. One person emails me back saying one thing and then someone else will email back saying another and we just end up back in the same place we started. I wouldn't wish this experience on my worst enemy. Their customer service is the poorest I have encountered in my entire life. Save yourself the trouble and stay away from Wanelo.

My daughter ordered from them and somehow an extra 24 things were added to her account and there is no customer service and Im getting the run around because I want to return everything for a full refund and all the emails are answered by a computer. Horrible company

Wanelo is comprised of a lot of different vendors selling on the site. Wanelo isn't the store, wanelo is more like a network, like Amazon. The key is to find vendors that are real and actually have good products. I have ordered many things from the Wanelo site and most have been wonderful. There have been one or two vendors that I have dealt with that have been a pain. Right now I am in a dispute with TZARO jewelry but the ring was purchased from Wanelo. The problem isn't that Wanelo isn't sending your things or sending you crap, it's the individual vendors and you would get things done a lot faster if you tried hunting down the vendor contact info first. Hope this helps!

I love this new shirt I got! S/M and it fits perfect! It has soft black material and the white strips feel a little like leather. Get it on wenelo.com

I have been using wanelo ever since it came out, before there was even an app. It is a really great idea, and it was good for giving other people links for things I wanted. The problem is that wanelo decided to start creating their own stores. This usually wouldn't be bad, but these "fulfilled by wanelo" stores are not real. They are mostly based in China and the photos posted of items are stolen from other stores such as Urban Outfitters, Forever 21, Brandy Melville, etc. If you order from these stores, they send an extremely cheap excuse for the item pictured. This is not just my own opinion; you can go on any of the stores and see that many of the items have horrible reviews explaining exactly the same thing and showing photos of it. If they do have good reviews, they are clearly fake reviews by accounts hired by the company, or they are made by an account called "reviewed by wanelo" which is the most ridiculous idea I have ever heard. What company gives itself positive reviews? Answer = frauds. I have contacted Wanelo several times about this issue and they have never done anything to resolve it or even given me a straight answer back, just said "this is a very serious issue, we're sorry" and never did anything about it. I still use wanelo because I have not yet found a more ethical alternative, but I never buy from "fulfilled by wanelo" stores and would advise anyone else not to buy from them either.

My daughter purchased a dress from this website where the expected delivery date was 10-15 days. I emailed customer service and was given a tracking number that was not valid. After a few back and forth emails- I finally received a good tracking number. I asked customer service if there would be any type of credit as we were now well past the 10-15 days. I was told they would check with the "store" and let me know. Of course, they came back with a "no". Well, received the dress today (38 days later) and it's complete junk! My daughter opened it after waiting and waiting and instantly started crying! She planned on wearing this out with friends on Christmas Eve- (which is tomorrow) and will be out in the morning trying to find a dress at the last minute! This dress will be returned and I've told her to NEVER to business with the website again!

I ordered a pair of boots for my daughter... received an email saying they have been shipped but when I click on the tracking # it says it can not be found. When I call up the order... it says Still processing. What the heck? Oh and it says it's being shipped by Other? What is Other? I emailed Customer Service... got a generic robo response saying someone will be getting in touch with me.

I ordered boots for my niece for Christmas on 12/7/15. My Credit Card was charged on 12/8/15. The site indicated 5-7 business days for delivery. After 7 days I contacted Wanelo and a customer service rep emailed me back and said they couldn't reach the supplier. I still don't have an update and it's nearly Christmas. No gift, no refund, no tracking number, no indication that I will be taken care of. I have reported the incident to BBB and will never EVER look at this site again. I am also posting this on my social media channels so that none of my friends or family have the same experience.

I tried ordering something for my sister for Christmas from their site. I ordered over a week in advance, and they gave me an estimated shipping time that would have it arrive on New Year's at earliest. I tried emailing them to ask about faster shipping or canceling the order. It's been 5 days and I haven't received a response. I checked my orders on my profile, and it's *still* listed as processing. It should not take 5+ days to process my order.

I can't even begin to explain my disappointments with Wanelo... I ordered multiple things and every single one of them a waste of money. They didn't look like the photo that it's advertised in, every single one of them not wearable, and took forever to get here. I mean, every idiot would know that in a pair of JEANS, it's not enough to just sew the button hole but CUT the hole for the button to go through. This goes on with the other purchases I've made on this site. After many emails back and forth and them wanting ME to pay for the return shipping over THEIR defective product, they refused to help me. After a month later another rep emailed me apologizing that no one could help me and asked me to send pictures of the defective product. I did and no respond. Cheap products, slow shipping, worthless customer service. Don't waste your money or time.