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Walmart

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

Pennsylvania
2 reviews
0 helpful votes
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I have bought storage baskets. Bathroom furniture. Sheets, Blankets, DVD's, CD's, film for my camera, headbands, moisturizer, cough drops, hangers, and so much more. They are great. Always very fast delivery too. I can count on them ALWAYS.

Date of experience: May 23, 2017
Virginia
3 reviews
6 helpful votes
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Good prices and you get what you order in a timely fashion. They have almost everything you need and the customer service is great.

Date of experience: May 23, 2017
Arizona
1 review
1 helpful vote
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Walmart managers told me one has to double check the price of every single item purchased... YES every item. They will not make corrections at checkout.

I will not shop walmart ever again.

Date of experience: May 23, 2017
Canada
3 reviews
0 helpful votes
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Great store
May 23, 2017

Walmart has all kinds of stuff to choose from baby stuff to adult stuff and food. And good customer service too.

Date of experience: May 23, 2017
New York
3 reviews
1 helpful vote
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Poor Packing
May 23, 2017

Items were poorly packed and damaged. Missing items. Took a long time. Wal-Mart did make good on the missing and damaged items.

Date of experience: May 23, 2017
California
3 reviews
0 helpful votes
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Like this store
May 23, 2017

Like this store with its many products and I always can find what I need here. The quality of their products are good too and make me feel relax to buy things here.

Date of experience: May 22, 2017
Georgia
3 reviews
0 helpful votes
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User-friendly
May 23, 2017

Walmart.com is easier to use than many other sites. I found items online that are not in the store-just like their in store signs tell us. Good prices too-and with no mem-
Bership fees.

Date of experience: May 22, 2017
Connecticut
4 reviews
17 helpful votes
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Fast and easy
May 22, 2017

Ordering was simple and delivery was very quick (and I didn't have to deal with the walmartians). They seem to have so many more things online than they do in the store and I was amazed that Walmart had what I was looking for when I GoogleD it. Their price was by far the best.

Date of experience: May 22, 2017
Connecticut
2 reviews
0 helpful votes
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I order from Walmart online often. Any order over $50 gets free shipping. Their site is easy to look for what you want. Walmart prices are the best. I highly recommend shopping at Walmart.com

Date of experience: May 21, 2017
Colorado
5 reviews
0 helpful votes
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Cheaper Online
May 20, 2017

I was able to buy the products, in stock, delivered to my closest store for less than going to the store!

Date of experience: May 20, 2017
Georgia
3 reviews
0 helpful votes
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Easy ordering
May 19, 2017

I ordered a weight set for my home gym and it was pretty easy to find what I needed at a good price.

Date of experience: May 19, 2017
California
1 review
0 helpful votes
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I ordered motor oil, they put them in a very big box and didn't fill the box. When I came home I saw that the oil spilles all over the place and got to the yard! I can not believe it!

Date of experience: May 19, 2017
New York
15 reviews
22 helpful votes
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Great
May 19, 2017

Never had a problem ordering with Walmart! They also have where you order online and go to nearest store to pick it up.

Date of experience: May 19, 2017
California
6 reviews
20 helpful votes
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I purchased 3 rings at Walmart Online. Also some makeup. There is not a Walmart anywhere near me so I shopped online. They delivered very fast & they sent the correct item I purchased. I would definitely recommend them. Excellent Store for shopping online.

Date of experience: May 18, 2017
Pennsylvania
3 reviews
11 helpful votes
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Horrible
May 18, 2017

From customer service to cashiers. If you have to return something you will wait in line 30 minutes or longer with one cashier and 3 mgrs. Just walking by.

Date of experience: May 18, 2017
Georgia
3 reviews
1 helpful vote
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Walmart Sucks.
May 18, 2017

Poor delivery times, the employees have been so beaten down by management, who can blame them for being disenfranchised. I will stick with Amazon.

Date of experience: May 18, 2017
Virginia
3 reviews
27 helpful votes
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Simple, easy to find products and good price. Haven't had a bad experience so far. Employees are helpful.

Date of experience: May 17, 2017
California
13 reviews
41 helpful votes
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Easy to navigate
May 17, 2017

I really like the selection that Walmart.com has, it has a much bigger selection than the actual store. I bought a longboard from the site that I couldn't find in the store and was pleased when it showed up at my house 7 days later.

Date of experience: May 17, 2017
Sweden
3 reviews
6 helpful votes
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Good enough
May 17, 2017

Shop a few time and they show promise. Good money, good timing, free shipping always. Easy return process if need.
The most important. Its here America not oversea some way far far away that you have to deal with people not even understand English?

Date of experience: May 17, 2017
Tennessee
7 reviews
4 helpful votes
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I really, really, really like it since Walmart has started delivering things, and especially since they do not charge for orders over $35.00... woohoo! I got my first orders this week and was very happy I did not have to drive 30 miles to the nearest store, nor did I have to go thru the whole store looking for what I needed. Thank you Walmart. Hope you do not change this.

Date of experience: May 16, 2017