WalmartReviews 4,414

Ordered a samsung galaxy watch week before black friday because I want to be sure I get my order on time. Went to the store to pick it up 10 days after I ordered and they handed me unopened bag. Lady scanned it without checking. Good thing I opened it before leaving store because inside was a Fitbit! I also heard cashier said that it was non refundable ( that was not indicated when I ordered it). I told them it was wrong item and was a mistake on their side. After waiting for more than an hour they refunded me and gave me $25 off $45. Com purchase! Now my problem is I can no longer find a watch for that price since all the sales are over and the stocks are limited. I ended up paying $100+ more elsewhere.

I ordered an apple watch series 3 for my daughter's Christmas present early Black Friday morning from Walmart.com. I was so happy to be able to get it (confirmed pick up) for my daughter. My wife and I drove 45 minutes to the Walmart store for pickup and were told the order was cancelled by walmart.com. We called them and were told there is some glitch in the system and they will honor the black friday price when the watch is back in stock. It was back in stock on Sunday, re-ordered, and cancelled again. Now, we've missed the opportunities to search elsewhere. Very disappointed in this online purchase experience. Amazon has never once cancelled a confirmed (and charged) order and Walmart did it twice in one Cyber weekend to me.

This site is very similar to Amazon(obvious competitor) I ordered a few cans of Noxzema shave cream, which was always my favorite. Seems the company that bought them out a few years back really messed up "plugging" the product, so most stores kicked them off their shelves. Well the shave cream came in several days sooner than advertised & were in perfect condition. Good tight packaging with plenty of insulation to prevent dings & dents. What I liked about walmart.com was the fact that their price was several $ less than Amazon & other sites. It was actually lower than the price I'd pay in the stores! I do see negative reviews about this ite hee, but for me it worked out fine.

No accountability from Walmart Online. Ordered 2 chairs. We borrowed a truck, went to pick up the chairs 3 different times at walmart and each time they were not there. There was no notifications of delay, no information on tracking and no one had an answer. The price of chairs went up in price, my order was cancelled and I was told I had to re order the chairs. I will NEVER purchase form Walmart online again and will spread the dishonesty and lack of customer service far and wide. The distributors, corporate number and representatives will do nothing for the customer except put you on hold while assuming no responsibility for their errors. Is this how a major world wide corporation gets ahead. Its the worse experience I have ever had shopping online.

I ordered 2 apple watches for my children on the Black Friday Deals with Walmart.com. I put the sale through as soon as the sale began. I had the order confirmation and they had the money held from my bank on my credit card. Two days later I was sent an email that this item was out of stock and my money is being refunded. I don't want a refund, I need the Christmas gifts for my children and now I don't have any other options because the deals are gone and I don't have gifts for my kids. I talked to customer service and it was sorry sometimes this happens. Buyer beware as a confirmation that you have purchased the item and you will receive it and it is in stock really doesn't mean that for Walmart.com. I would avoid Walmart.com if you want to be sure you have Christmas gifts to give on Christmas.

First of all you can't go to a Walmart especially around Christmas without the smell of cinnamon choking you almost to death especially when some people are allergic to cinnamon, but the main reason is that I went to Walmart on Black Friday and it seems like every year it becomes more of a joke they used to have three different sales 2 hours apart on Thanksgiving night but now they have one sale and it's the same old junk every year in most of the products they only have a small limited Supply of them once they're sold out the other customers are just out of luck
The big shots at their home office needs to realize who makes their paycheck for them(WE THE CUSTOMERS) Sam Walton would be highly disappointed in (THE JOKE) that Walmart has become

Their website has room to improve in a few areas, but overall Walmart is #1 when it comes to price, and local convenience. Walmart is always trying to improve, and I believe they will get better than they already are over time.

At 8:30 in the morning the day before Thanksgiving (Nov 27) only self checkout was available except for one lane that had multiple people with full grocery carts. The attendant at self-checkout made the excuse that corporate did not staff... as my commen of "having to go to work for FREE" obviously sent her into defense mode. I disagree with forcing customers to do their own check out. PERIOD. Whether Walmart is trying to save money or has just poor planning and administrators doing the scheduling, does not excuse the choics to ignore customers' opinions.

If you're no going to fix your terrible message you send that no one is available to take my money, I would make a strong suggestion to put something to wet our fingers (sponge maybe?) at the bagging area so we don't have to subject ourselves to other people's germs. What I mean is, the bags are stuck together and without licking our fingers, those bags do not come apart. That may sound gross to you but do you have any other suggestions for a customer who is trying to check out themselves?

I am not a manager at Walmart but I will tell you that there were several people working with Walmart uniforms that were wandering around not only outside but inside the store. For an attendant to make the excuse that corporate is responsible gives me the impression someone at your company blames others for poor Costomer Service... she TOTALLY ignored me when i tried to tell her about the bagging issue. Thanks for adding insult to injury lady with the excuses.

My son bought an item which he never recieved, said it was stuck in processing. Then after a week of calls and chats with customer service they finally said that they would refund his money since the item was never sent but that the refund had to process and then it would be around five business days before he recieved the refund. Two weeks after he was supposed to have recieved his item he finally got the refund. In total it took contacting customer service five times to get anything other than a lie about the item and me having to argue with them for about an hour. They also didn't do anything to make up for the time and headache this caused. They used to good customer service and if they made a mistake they would make it right but this time it was a struggle to just get the refund. As a former employee I know that in store any manager would have offered a gift cars or something for the hassle of having to deal with an error on their end. Rude people who treat you like you have no clue about anything, flat out lie to you and then act as if it is your fault they messed up. That was my experience. Will not be ordering anything through them again.

I was hesitant to order online from Walmart, but I hate going to the store and not finding what I need. I ordered two bottles of Downy, 2 large bottles of Dawn dishwashing detergent, a large bottle of Mr. Clean, and 2 large bottles of Tide. Everything but the Tide came in a couple of days after ordering. Everything was well sealed and put in baggies. I received the Tide a few days later, and the caps were not sealed with tape as the other bottles had been, and product leaked out. The bottles were in a plastic bag, so it didn't make a mess in the box, but there was a lot of wasted product. I did an online chat and let them know what happened. Within less than 2 minutes, they had ordered two replacement bottles free of charge. No hassle. I will definitely be ordering again!

I went into Walmart to get tire chains that was listed in the store. After finding that the Tire Iron was not in store. They got an order for me at the store and i paid for it. I thought something was wrong when it was marked $93.00 dollars when it was listed online for 63. I found out it was the wrong one within a half-hour of looking. I ask her 2 times if it was the correct one for my tire size. She said yes but it was not. I went into the store to refund my money. Come find out i got to call Walmart. Com. After speaking to them on the phone. The lady spoke broken English and had a hard time. I was told it would take 5 days for a refund. That is $#*!ing crazy. Then Monday or so I got an email stating I had to go into the store to get a refund. GRRR I went into the store and waisted 2 hours of them trying to help me and them not understanding it. They called Walmart and nothing worked. I have gotten the run around and no refund.

A couple of weeks back I ordered a massage chair from walmart.com for my mothers 80th birthday. The very next day I was happy to receive a call from the shipping company asking if someone would be at the house to receive the next day. I explained that my mother would be home and could sign for it. Up to that point everything was great as with other orders from the site. However, the driver arrives at the house as its about to rain outside and refuses to bring the large product even to the door under weather protection, but states that he will drop it off in the street! That is the most ridiculous thing I have ever heard! Imagine you have a refrigerator or furniture delivered to your house and they leave it in the street out in the rain. Unbelievable! I was told that I would get full refund only to find out that they charged 99.00 for the return claiming I had "changed my mind" yeah, I was going to have my 80 year old mother put the massage chair on her back to bring from the street. Walmart attempted to resolve the issue with a feeble $25 gift certificate that does even come close to recovering what they charged. Stay away from this site as they are scamming people with these deliveries and if you try to write a review on their site they will NOT post it because you are complaining about them and delivery... not the product you couldn't even get in your house. I will be placing a complaint with better business bureau.