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Walmart

2.6

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

Louisiana
4 reviews
5 helpful votes
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I don't know what to say, I think there is a better way, but I am stuck in a system that works the way it does, and we don't have a fraction of the information coming thru mainstream channels that are needed to know what to believe about anything or not. So continuously lied to about everything: we are a managed world. This is the Matrix

Date of experience: February 7, 2017
New York
11 reviews
13 helpful votes
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Each time I go to make an employee account via Walmart.com (the only way you can submit an application these days), I am met with a faulty email submission box. I have complained about this MANY times, but the employees cannot grasp that fact and tell me to use their computer, which STILL doesn't work!

Date of experience: February 7, 2017
Florida
1 review
1 helpful vote
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Beware of what you read related to the shipping, they just tell you what you want to hear and then the actual item arrives many days (in my case 7 days) later. It appears they say fed ex is delivering but in reality fedex is just shipping to usps. Than you have to wait for usps to process. Its 2 shipping events for 1 order where they dont account for the second shipping. NOTHING is what it says!

Date of experience: February 7, 2017
New York
2 reviews
4 helpful votes
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Third pary vendor
February 6, 2017

Walmart is using a lot of 3rd party vendor for their small electronics. If you purchased online via a Walmart site they will not take the item back and you have to go to the company to get the item shipped and then wait for a refund. I am not purchasing from Walmart anything significant from now on. Just your basic items. Shame on you walmart shame shame shame

Date of experience: February 6, 2017
Pennsylvania
3 reviews
4 helpful votes
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Quick and Easy
February 7, 2017

Recently have been ordering a lot from Walmart.com and have not had any issues at all. Never needed to speak with a representative or anything but good experiences each time.

Date of experience: February 6, 2017
Florida
5 reviews
10 helpful votes
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Excellent service
February 6, 2017

Rarely use on-line shopping, but tried Wal Mart. The service was on time, UN damaged and the price was less then in the store.

Date of experience: February 6, 2017
Arkansas
5 reviews
0 helpful votes
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Good Groceries
February 6, 2017

I buy a lot of food stuffs from the on-line store. Fastest delivery ever. No mistakes, so far. Better than Target and almost equal to Amazon.

Date of experience: February 6, 2017
Florida
4 reviews
10 helpful votes
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Discounts
February 4, 2017

Before I shop Amazon, I check Walmart to see if they have the item I'm looking for and if it's cheaper. If I find it I'll order the item from Walmart bc I don't know where the item is coming from and sometimes it takes forever to arrive. I shop at Walmart frequently. Customer Service is good.

Date of experience: February 4, 2017
Canada
5 reviews
16 helpful votes
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Mistake Times Two
February 4, 2017

I ordered what I thought was a bargain: a 10K gold chain link bracelet with a crab claw closing. The price all told was about 140 dollars. When the package came, there was a thin, too small, skimpy chain with a tiny cross hung on it covered with little crystals and a pinch catch. The description with it CLEARLY stated what it should be. I sent it back well packaged for $17 dollars. I got my money back and ordered again. AGAIN, the SAME MISTAKE! This time I shoved it into an envelope in frustration and mailed it back using regular stamps. Not sure if I will get my next 140 bucks back or not! Walmart's prices may sound good, but apparently their on-line people don't understand simple English! Not good enough Walmart.

Date of experience: February 3, 2017
California
12 reviews
10 helpful votes
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The Site could be Better
February 1, 2017

I needed another mailbox and so I went to this site before I visited my local Walmart. I found the box I liked visually and price wise and decided to go get it. I was in the store longer than I anticipated looking for someone to help me. I finally got pointed in the right direction and of course the mailbox on the site was not solved.

Date of experience: January 31, 2017
Pennsylvania
5 reviews
2 helpful votes
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Quick and efficient
January 31, 2017

I was very impressed by the ease of navigating the site and also to place the order. They are definitely going to be giving Amazon a run for their money.

Date of experience: January 30, 2017
Tennessee
38 reviews
75 helpful votes
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Best
January 31, 2017

Walmart.com honors its merchandise and gives no grief. Sometimes, you have to pay for shipping, but it is always reasonable. They back up their merchandise.

Date of experience: January 30, 2017
Connecticut
5 reviews
27 helpful votes
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Walmart's website is barely adequate. Searching for specific items can be very tedious and time consuming. When I did find the product I was searching for not all of the pertinent was easily found. Things like shipping weight, country of origin and what materials the items was made from are not always readily available.

Date of experience: January 30, 2017
Oklahoma
7 reviews
25 helpful votes
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BETTER DEALS ONLINE!
January 30, 2017

Fact: You can get a better deal online on any product that Walmart has to offer. Fact: smart people like better deals so don't be like the freaks going in and out of isles dragging your kids with you. Fact: it takes a dummy to be the opposite of smart. Smart people shop online, dummys don't know how to count if they did they would not shop at Walmart. Fact.

Date of experience: January 30, 2017
Illinois
5 reviews
0 helpful votes
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More than the store
January 18, 2021

Don't make the mistake of not checking Walmart for anything you want buy. Walmart has become very aggressive in what they offer along with usually the lowest price

Date of experience: January 30, 2017
Florida
2 reviews
3 helpful votes
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Convenience
January 30, 2017

I love shopping and paying online and just stopping by and picking up! The customer service is fast and efficient too.

Date of experience: January 29, 2017
New Mexico
4 reviews
2 helpful votes
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I ordered jars of tomato sauce. Didn't hear anything for weeks. Inquired in person at local store which finally found my order but knew nothing of its whereabouts. After a couple more weeks, I cancelled the order by phone and got the refund. After several more weeks I received an email saying my order was ready to be picked up.

Date of experience: January 28, 2017
Texas
3 reviews
1 helpful vote
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I have placed several orders with Walmart. There is always fast shipping and great prices. Never have I had a problem with them!

Date of experience: January 28, 2017
Nevada
7 reviews
0 helpful votes
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Fast and cheap
January 28, 2017

Like to go there to get things I need fast and there also open 24/7 well some of them are so that's cool coming form where I live in vegas everything has to be open

Date of experience: January 27, 2017
California
7 reviews
21 helpful votes
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Got stiffed by a seller on walmart.com after purchasing through their marketplace. Price was too good to be true because it wasn't what I ordered and the seller wouldn't return it. Thankfully walmart came through and fixed it.

Date of experience: January 27, 2017