I am sharing my recent experience with Walmart because I believe other customers should be aware of what happened and take extra care when receiving their orders. Within a very short period of time, I experienced multiple order issues involving both delivery and warehouse fulfillment. While Walmart ultimately provided refunds in some cases, my primary concern is not the refund itself but the apparent lack of investigation into the root causes of these problems. One issue involved a package that was marked as delivered by the carrier, yet no package was received. The shipment required signature confirmation, but no signature or delivery evidence was ever provided to me. Initially, I was told that delivery had been confirmed. However, when I requested documentation or proof supporting that conclusion, none was provided. The matter was eventually resolved with a refund, but I was left wondering what investigation had actually taken place before the original conclusion was reached. More concerning were several warehouse fulfillment errors that occurred shortly afterward. In multiple orders, the items received did not match what was ordered. I carefully documented the issues with photographs, videos, shipping labels, and box measurements. For example, one order was supposed to contain two large gaming laptops. The package I received was physically too small to contain two laptops of the dimensions listed on the product specifications. Another order involved a laptop that could not have fit inside the box dimensions shown on the package received. These were not minor discrepancies but situations where the measurements themselves raised serious questions about the fulfillment process. I repeatedly provided this evidence to customer service and asked that it be reviewed as part of a meaningful investigation. Unfortunately, I often felt that the information was not carefully reviewed. In several responses, it appeared that evidence from different orders may have been mixed together or misunderstood. I was also repeatedly encouraged to dispute the charges with my bank, which I did not believe was an appropriate solution when the issues appeared to originate from Walmart's fulfillment or delivery process. As a customer, my expectation is simple: either deliver the correct item and quantity ordered or issue a refund when that does not happen. Walmart did eventually resolve some of the financial losses, but refunds alone do not address the underlying causes of repeated fulfillment and delivery problems. What concerns me most is the pattern. Mistakes can happen in any business. However, when multiple fulfillment and delivery issues occur within a short timeframe, customers deserve confidence that the company is thoroughly reviewing what went wrong and taking steps to prevent similar incidents from happening again. I am posting this review not because of a single mistake, but because of the overall experience. I encourage customers to keep detailed records, photograph packages upon arrival, save shipping labels, and document any discrepancies immediately. Those records were essential in demonstrating the issues I encountered. I hope Walmart will continue improving its fulfillment processes and customer service investigations so that future customers do not have to spend significant time and effort proving what should have been obvious from the evidence provided.
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Walmart Reviews Summary
Positive Highlights
- Wide product selection and competitive pricing are frequently mentioned.
- Online ordering and store pickup offer convenience.
- Walmart's return policy is advertised as 30 days, but enforcement is inconsistent.
Negative Highlights
- Customer service is often unhelpful and fails to resolve issues effectively.
- Online orders may arrive late, damaged, or not match the website description.
- Return and refund processes are difficult, with Walmart shifting responsibility to third-party sellers.
Most commonly discussed topics
The most helpful reviews behind these summaries
Consideration For Allergies Needed Walmart needs to tell their delivery drivers not to use Febreeze, air freshener, essential oils, perfumes or fragrances in the delivery vehicles. 15 to 20% of the population is allergic to those. Website Issues I made a large order on their website but did not complete it. I thought it would be there later. About a month later, it wasn't there. They just wiped it out instead of saving it for you like most companies would. They should leave uncompleted orders for 5 years. After that, if it's gone, you can't blame them. Walmart has a lot of unusual sign in problems and problems putting through orders that other companies don't have. If you want to clear your cart, they don't have a way to do that for most customers. I'm not sure they want negative reviews of items. I'm not sure that those appear as often as they should. I remember struggling to get that through and then just deciding that it wasn't worth it and I might be drawing negative attention in some way. I was somehow unable to really access their customer service chat a number of times. The process started talking to a bot but then it would say that they couldn't help me and I had to call the phone number. Customer service chat should have been open at that time. Are humans no longer available by chat? If so, tell us. Shady Third Party Sellers The third parties that they sell things from are not all legitimate. I only want to know what's in stock at my local Walmart. If I try selecting that option it keeps slipping back to including items that are not in stock in the local Walmart. Counterfeit and Defective Items It looks like Walmart is knowingly selling counterfeit brand name items. There are also a lot of defective items. Their store brands are often chintzy or defective and are blocking brand name items that could be in the store. Some of the brand name items they're supposed to carry are always out of stock forcing, you to buy a defective Walmart brand item or go without. Bags Too Small The teeny paper sacks annoying everybody.
I advise everybody against purchasing online from WALMART. It is a very disappointing experience if anything goes wrong, which was our case. The very expensive Christmas tree that we ordered was nothing like shown on the website. It was under a 30 days free return policy. It arrived 4 days later than it should have, and as soon as we opened it, we found the color to be completely off and ugly and also apparently shorter. Walmart put us in contact with the seller, when the description of the item stated that Walmart ITSELF handles the returns. We had to order another Christmas Tree (from Amazon) and both the seller and Walmart refuse to honor the 30 days return policy. I REQUEST a full refund immediately. WALMART: I do not have to deal with your sellers, your are not eBAY, I shop from you because of guarantees. This seller has nearly 50% dissatisfaction rates depending on the website, and you chose to lose your customers, rather than kick off the seller or force them to honor the return policy that YOU offer on your website? I will never shop with you again, 20 years after I AM DONE.
Come to Walmart where you don't get a credit card for a refund unless you ask for it! In the Kahlui-Kona Walmart, I returned items and expected a receipt. I was wrong. The agent gave me a Walmart credit card for the items that I had used the card. However, she did not give me the credit card receipt which showed the amount of the refund to my card. When I asked for a receipt, she spoke to another agent. After I received the receipt, I asked her why I had to ask for the receipt. She told me that THAT'S HOW THE SYSTEM DOES IT. So beware the Walmart in Kahlui-Kona. If you don't ask for your credit card receipt, you'll never get it. If you don't get the receipt, how will you reconcile your monthly statement? Only 30% of Americans reconcile their monthly statement. I find overcharge errors at least three times a year!
Came to buy tv advertised as I got there the one I seen wasn't avail and when I asked was told there are no more it was either a 41 or 71 in tv, I won't try and buy another
Order at your own risk, knowing that if anything goes wrong, Walmart will put the onus on YOU to fix their mistake. Defective photo album, with pages being cut beyond the expected margins on almost every page? Expect to call Walmart, be told to return to the store, call Walmart busy customer service line again from the store so they can speak from YOUR phone call to their store rep, and only after the store rep confirms the item is actually defective, will Walmart accept to reprint the order. And you better believe they will REFUSE to have the new order mailed to your house (which is the bare minimum at this point to avoid inconveniencing the paying customer after they printed a DEFECTIVE product to). No... Walmart will say there's nothing they can do, the apologetic customer service rep will say they know it's not enough, they will say they can't do better, and they will say you need to go back to the store a third time to pick up what you can only hope will be a better print. MEDIOCRE PRODUCT AND HORRIBLE CUSTOMER SERVICE. You're better off going to a competitor! I know I will!
The last Saturday of April 2022 I order two butters. Thought I wasn't paying attention when my order Came it had a fee tonight I placed a order for one item this time I watched chose my one item that same page stating free delivery. No min order. I went to check out there it was a fee. So I didn't order. What a scam
EDealsNY is a complete scam! Be warned! Do not buy anything from this company through Walmart. I purchased what was supposed to be a brand new NOT USED, NOT REFURBISHED Xbox One X 1TB Gold Rush Battlefield V and PUBG Bundle: Battlefield V Deluxe Edition, PlayerUnknown\'s Battlegrounds with 4K HDR 1TB Xbox One X Gaming Console - Gray Gold/ It wasn't brand new! When I received it today it wasn't in original packaging, and it was a scratched up used piece of crap. The bundle? They shipped a used controller, no games included. It was supposed to have came with 2 brand new Battlefield games as well. I didn't get them either. This was such a big disappointment. The seller won't answer back about this matter. I am out 530.00 bucks. A Walmart associate is supposed to have escalated this problem with someone higher up. Did I get a refund? NO! Did I receive what I ordered? NO! The seller said these items were NEW. They weren't and I didn't even get the bundle! Did I receive a replacement order? NO! I have been scammed and Walmart has allowed it to happen and says they can't do anything about it. I am just out all this money. When I first purchased the product I actually thought it was by Walmart. I kept waiting for it to be shipped, when it wasn't i went and seen that it was a third party seller. I contacted this seller, and asked if in fact this was a brand new product because if it wasn't I was going to cancel my order. They get back to me with a message and blatantly lied and told me the product was new. I have never been more disgusted!
This company doesn't deserve a 1 star. But I couldn't leave a review without giving one.
The employees would not help me find a couple of items. They barely stopped their conversation to even look at me. The online order pick up process meant that there is an unmarked secret area to go to to call a number to pick the item up. No one answered the phone (It was 2:00 in the afternoon on a Wed) and it went to voicemail which was full. I tried to go in to the door and an employee yelled at me. It was insane
UGH THESE PEOPLE ARE MEAN! There bathrooms suck! And most of there stuff is open! Don't go here, my son got sick after having there cupcakes they sell. F Walmart they suck!
Do not I repeat do not place order if there is any kind of security gate to enter they will not deliver your package and you will have to go back and fourth with Walmart and fed ex I've always had issues with fed ex and if I had known that was who was going to deliver I would have just bought a different grill so all in total I will have to wait longer than 10 days for a refund because fed ex refuses to deliver the package they need to put a warning on the shipping page in checkout so others are warned before buying.
I gave a review earlier of Walmart, I spoke with an agent especially for complaints. Her name was solar, she told me she was going to fix the problem and she gave me two $25 promo codes again. She also lied so, I tried to use the codes three times and it says codes are not found. I repeated the codes to her twice to make sure I had them correct. She deliberately lied to me! To get me off the phone. This was a person who is supposed to help you with your problem. Shameful shameful shameful, a monkey could do their job better none of them care about us they don't care if we lose money they don't care about your groceries! They don't care if YOU loss your money. AND the people who's trying to help you they don't care either! HERE IS MY ADVICE! Do not shop at Walmart it will be nothing but stress you'll lose your money you won't get your groceries, they will go to the wrong place, they pick horrible fruits n veggies, and you'll get so angry you will have to repent and pray to God like I did.
Yes beware of barcodes the barcodes that you have to check your own self out and you scan the barcodes and the register tells you how much it is and it charges you for it I went to Apache Junction Arizona to this Walmart on Apache Trail right across the street from Jack in The box and Starbucks in Arizona like I said and I proceeded to shop was not aware of barcodes they're always on there that's how you purchase things well two of my items had two different barcodes on there I didn't think anything of it the one that scammed is the one that I used so I had purchased six rolls of white contact paper and six rolls of static cling shielding for my windows and the prices came up I wear glasses I'd have my reading glasses with me I scanned it it beeped I seen a price come up that's good to go after I turned around and got done with all my purchases paid this machine my money I had two employees come up and want to see my receipt that I just acquired just paid for all this stuff and said that those were the wrong prices they asked me how did you put that in there that's the wrong price I said the barcode I showed them the barcode I even rescanned it and they took the product from me I could not purchase it at their barcode price because the other barcode was three times the amount so now when you go into Walmart be prepared for barcode identifications they treat you like you're stealing I had already purchased I didn't have one of their little cards where I could bypass what they're telling me the barcodes telling me the prices and put in another one I went by the barcode and yet I could not purchase the products that I needed at the barcode price which they put the barcode on the product so when you go up there and you want to purchase let's say tea underneath it has a barcode and it says 397 be aware it could be 1397 when you get there and you're ready to check out the machine will turn around and tell you this amount if you do not watch and you put in that amount in cash and then you're checking your receipt you go directly up to customer service 2 minutes later and said oh no you charge me way too much they will make you give them a photo ID now let's say that you turned around and you didn't leave you left your ID in the car in the house if you leave there they will not give you cash even if it's two to three seconds just to go out to your vehicle to get a photo ID they will put it on a gift certificate card be made aware
Wanted to give delivery a try, $100 worth of groceries that were all due to expire within 48 hrs. Terrible. They don't bother to check expiration and are probably told to pick up the stuff that's about to expire to get rid of it. Will not try again.
I love going to Walmart, they have great tools and great toys for all your kids! They always have great service and are always really helpful! Hope this helps!
Thinking back pre-covid, I hardly shopped at walmart, and when I did, I was getting socks, grandkids toys and such.
Fast forward to full out 2 years in covid.
I am now purchasing just about everything thing here, more tha half of my groceries many bulky items, but as well as meat, can goods, bread.
I give credit where credit is due, this is a very well organized, greased organization period, hats off to Walmart, who would have thought!
After the situation with FedEx stealing my packages, I WILL NEVER USE THIS SO CALLED SHIPPING CARRIER EVER AGAIN! I will never order anything that will be shipped by FedEx. They are a terrible, disheartening, untrusting, disrespectful company and the people who work for you are the same. Packages i ordered for Christmas were received but NO PRODUCT IN PACKAGES! Several of my packages are left opened on my porch! Y'all sign for my package, take items, and re tape the package. I HAVE SO MUCH PROOF! FedEx does NOT take any accountability and does NOT TAKE any responsibility, they don't have any sympathy or willingness to resolve issues. It's sad I'm talking about my Christmas gifts that were ordered last year, ITS NOW APRIL.
I've tried communicating with Walmart and FedEx on the issue with my biggest concern they initiated. NEITHER are helpful in resolving a problem. Just a big back and forth runaround. I paid $350 for a Apple Watch that i never recieved. I've tried working with my bank disputing the transaction and they are like oh not our problem either, you gotta talk with FedEx and Walmart.
Many more packages i received only through FedEx have been tampered with, destroyed or missing and never received. They are thieves and liars!
Be safe!
-NOT every employee is wrong but many altercations have determined that majority of them who work for FedEx, ESPECIALLY there customer support is beyond non supportive
Canceled my order twice because they suspected fraud. I had to call for him to enter it in manually so it doesn't cancel my next order. Ridiculous. Now I have to wait longer before getting my item. This is wrong, you cannot stop people from ordering because you "suspect" only if you know for sure. I should get free shipping for thus, now I have to wait longer. Lucky I don't go through a different provider. Make sure you check your email after ordering, they might cancel your order and make you waste time and energy.
Many times their website is not current. This is frustrating because when you go to the store based on what you see, the product is not in stock. Also their grocery pick up is a 3 at best. I have called several times to complain and asked for a mgr. To call back. Never received a callback.
Walmart seems to be on a trend to get your money and offer no customer service. The Parker Az Walmart had chairs at the pharmacy. I was using one while waiting for my wife to get my prescription filled. A walmart employee came and questioned me why i was sitting there. My wife had other shopping to do so told me to stay there while she finished, the employee came back and told me i could not sit there that the chairs were for vaccine customers. I was the only one there. My next trip to Walmart they took all of
The chairs away. I also noticed in earlier visits there are no chairs available in the shoe dept. apparently they are not interested in accommodating people with disability's. The employees are not downright rude
But the aren't interested in helping, and the stores are so short handed at the checkout lines and there is always a long line and wait times are unacceptable. My thought is Walmart wants your money but doesn't want to give you any customer service. This seems to be the trend in the U.S. business's
It's so sad this seems the company's only concern is profits
Karl Van Andel Quartzsite Az
Worst customer service ever I had seen in Canada, specially Walmart of Erin mills center
No refund or change without receipt
I ordered a phone from them mostly because they promised delivery the next day. They informed me it required a signature, so had my mom wait. 6pm, no phone. Contacted them: It will be there by 8.9pm no phone. Message from them: it will be there sometime within the next 3 days. So how does it go from 2 hrs to 3 days... they simply never intended to deliver on the promised day. At 6pm I could have cancelled the order, but at 9 conveniently for them, they refused to refund me or cancel it. They told me to refuse it... that would mean it would take at least 10-15 days for a refund. I wasted my time, my mom wasted her time. Walmart simply lied, then made returning it inconvenient so I would not want to go the trouble of getting a refund. I would urge everyone to avoid this site. Amazon may charge you, but at least it comes when promised.
I ordered 2 boxes of Oat bites and received only one box.
When I reached out to Walmart Customer Service, they relayed my issue to Blue Sapphire Corp customer service, who supplied the product and I never got a response from them or Walmart to rectify my problem.
I will never shop at Walmart again, not online or in person. I will encourage my family and friends not to shop
At Walmart as well. Very disappointed.
The other day, I was happily shopping at Walmart when I noticed some very nice items, for clearance!. "Let's get them!" I said. Once I got home and opened all the items, only then did I realize the fraud that Walmart was playing.
Walmart is known for its cheap prices and tops all others when it comes to its sales. But most fail to comprehend the way this branch absconds our money and along with that, our loyalty.
The items I purchased: a pack of 6 Boyshorts for $4,4 plastic water bottles each for $0.75, and 2 steel bottles each for $10. All of these items were marked for clearance and I felt so accomplished for only paying a total of $27. Only after getting home, did I realize that I had just been duped.
The pack of 6 Boyshorts had a torn seal that was taped back together and it consisted of only 4 Boyshorts. The 4 plastic water bottles were also broken by their seal and were selling for only $0.50 online. Finally, here comes the real deception. The two steel water bottles which I had purchased for $20, were selling online for a total of $15. Not just that, but these bottles were on clearance, which if they weren't, I would have been cheated by almost $40.
In conclusion, through this review, I would like to share a message. Please stop offering your generosity, loyalty, and money to the store that is awfully famous for duping millions of people, me included. Walmart grows every day, and with that more people are frauded with used items that aren't even mentioned in Walmart's terms and guidelines. Together, by boycotting this manipulative store, we can prevent this cheating with our future generations. Together, we can promise the better safety of our community from this ever-growing corrupt store. Together, we can end Walmart.
The product Eatmor is helping with my appetite. My appetite was very poor. My appetite is increasing in a matter of 2 days.
The prices are cheaper than most other places but the quality is worse than most as well. The saying, you get what you pay for is true when it comes to walmart. As their employees are not paid well, the customer support leaves a lot to be desired. There are always long lines at checkout and it can be a waiting nightmare at times. However, the location is quite convenient for me.
