Walmart

I am sharing my recent experience with Walmart because I believe other customers should be aware of what happened and take extra care when receiving their orders. Within a very short period of time, I experienced multiple order issues involving both delivery and warehouse fulfillment. While Walmart ultimately provided refunds in some cases, my primary concern is not the refund itself but the apparent lack of investigation into the root causes of these problems. One issue involved a package that was marked as delivered by the carrier, yet no package was received. The shipment required signature confirmation, but no signature or delivery evidence was ever provided to me. Initially, I was told that delivery had been confirmed. However, when I requested documentation or proof supporting that conclusion, none was provided. The matter was eventually resolved with a refund, but I was left wondering what investigation had actually taken place before the original conclusion was reached. More concerning were several warehouse fulfillment errors that occurred shortly afterward. In multiple orders, the items received did not match what was ordered. I carefully documented the issues with photographs, videos, shipping labels, and box measurements. For example, one order was supposed to contain two large gaming laptops. The package I received was physically too small to contain two laptops of the dimensions listed on the product specifications. Another order involved a laptop that could not have fit inside the box dimensions shown on the package received. These were not minor discrepancies but situations where the measurements themselves raised serious questions about the fulfillment process. I repeatedly provided this evidence to customer service and asked that it be reviewed as part of a meaningful investigation. Unfortunately, I often felt that the information was not carefully reviewed. In several responses, it appeared that evidence from different orders may have been mixed together or misunderstood. I was also repeatedly encouraged to dispute the charges with my bank, which I did not believe was an appropriate solution when the issues appeared to originate from Walmart's fulfillment or delivery process. As a customer, my expectation is simple: either deliver the correct item and quantity ordered or issue a refund when that does not happen. Walmart did eventually resolve some of the financial losses, but refunds alone do not address the underlying causes of repeated fulfillment and delivery problems. What concerns me most is the pattern. Mistakes can happen in any business. However, when multiple fulfillment and delivery issues occur within a short timeframe, customers deserve confidence that the company is thoroughly reviewing what went wrong and taking steps to prevent similar incidents from happening again. I am posting this review not because of a single mistake, but because of the overall experience. I encourage customers to keep detailed records, photograph packages upon arrival, save shipping labels, and document any discrepancies immediately. Those records were essential in demonstrating the issues I encountered. I hope Walmart will continue improving its fulfillment processes and customer service investigations so that future customers do not have to spend significant time and effort proving what should have been obvious from the evidence provided.

Consideration For Allergies Needed Walmart needs to tell their delivery drivers not to use Febreeze, air freshener, essential oils, perfumes or fragrances in the delivery vehicles. 15 to 20% of the population is allergic to those. Website Issues I made a large order on their website but did not complete it. I thought it would be there later. About a month later, it wasn't there. They just wiped it out instead of saving it for you like most companies would. They should leave uncompleted orders for 5 years. After that, if it's gone, you can't blame them. Walmart has a lot of unusual sign in problems and problems putting through orders that other companies don't have. If you want to clear your cart, they don't have a way to do that for most customers. I'm not sure they want negative reviews of items. I'm not sure that those appear as often as they should. I remember struggling to get that through and then just deciding that it wasn't worth it and I might be drawing negative attention in some way. I was somehow unable to really access their customer service chat a number of times. The process started talking to a bot but then it would say that they couldn't help me and I had to call the phone number. Customer service chat should have been open at that time. Are humans no longer available by chat? If so, tell us. Shady Third Party Sellers The third parties that they sell things from are not all legitimate. I only want to know what's in stock at my local Walmart. If I try selecting that option it keeps slipping back to including items that are not in stock in the local Walmart. Counterfeit and Defective Items It looks like Walmart is knowingly selling counterfeit brand name items. There are also a lot of defective items. Their store brands are often chintzy or defective and are blocking brand name items that could be in the store. Some of the brand name items they're supposed to carry are always out of stock forcing, you to buy a defective Walmart brand item or go without. Bags Too Small The teeny paper sacks annoying everybody.

I advise everybody against purchasing online from WALMART. It is a very disappointing experience if anything goes wrong, which was our case. The very expensive Christmas tree that we ordered was nothing like shown on the website. It was under a 30 days free return policy. It arrived 4 days later than it should have, and as soon as we opened it, we found the color to be completely off and ugly and also apparently shorter. Walmart put us in contact with the seller, when the description of the item stated that Walmart ITSELF handles the returns. We had to order another Christmas Tree (from Amazon) and both the seller and Walmart refuse to honor the 30 days return policy. I REQUEST a full refund immediately. WALMART: I do not have to deal with your sellers, your are not eBAY, I shop from you because of guarantees. This seller has nearly 50% dissatisfaction rates depending on the website, and you chose to lose your customers, rather than kick off the seller or force them to honor the return policy that YOU offer on your website? I will never shop with you again, 20 years after I AM DONE.

Come to Walmart where you don't get a credit card for a refund unless you ask for it! In the Kahlui-Kona Walmart, I returned items and expected a receipt. I was wrong. The agent gave me a Walmart credit card for the items that I had used the card. However, she did not give me the credit card receipt which showed the amount of the refund to my card. When I asked for a receipt, she spoke to another agent. After I received the receipt, I asked her why I had to ask for the receipt. She told me that THAT'S HOW THE SYSTEM DOES IT. So beware the Walmart in Kahlui-Kona. If you don't ask for your credit card receipt, you'll never get it. If you don't get the receipt, how will you reconcile your monthly statement? Only 30% of Americans reconcile their monthly statement. I find overcharge errors at least three times a year!

Came to buy tv advertised as I got there the one I seen wasn't avail and when I asked was told there are no more it was either a 41 or 71 in tv, I won't try and buy another

Order at your own risk, knowing that if anything goes wrong, Walmart will put the onus on YOU to fix their mistake. Defective photo album, with pages being cut beyond the expected margins on almost every page? Expect to call Walmart, be told to return to the store, call Walmart busy customer service line again from the store so they can speak from YOUR phone call to their store rep, and only after the store rep confirms the item is actually defective, will Walmart accept to reprint the order. And you better believe they will REFUSE to have the new order mailed to your house (which is the bare minimum at this point to avoid inconveniencing the paying customer after they printed a DEFECTIVE product to). No... Walmart will say there's nothing they can do, the apologetic customer service rep will say they know it's not enough, they will say they can't do better, and they will say you need to go back to the store a third time to pick up what you can only hope will be a better print. MEDIOCRE PRODUCT AND HORRIBLE CUSTOMER SERVICE. You're better off going to a competitor! I know I will!