I am sharing my recent experience with Walmart because I believe other customers should be aware of what happened and take extra care when receiving their orders. Within a very short period of time, I experienced multiple order issues involving both delivery and warehouse fulfillment. While Walmart ultimately provided refunds in some cases, my primary concern is not the refund itself but the apparent lack of investigation into the root causes of these problems. One issue involved a package that was marked as delivered by the carrier, yet no package was received. The shipment required signature confirmation, but no signature or delivery evidence was ever provided to me. Initially, I was told that delivery had been confirmed. However, when I requested documentation or proof supporting that conclusion, none was provided. The matter was eventually resolved with a refund, but I was left wondering what investigation had actually taken place before the original conclusion was reached. More concerning were several warehouse fulfillment errors that occurred shortly afterward. In multiple orders, the items received did not match what was ordered. I carefully documented the issues with photographs, videos, shipping labels, and box measurements. For example, one order was supposed to contain two large gaming laptops. The package I received was physically too small to contain two laptops of the dimensions listed on the product specifications. Another order involved a laptop that could not have fit inside the box dimensions shown on the package received. These were not minor discrepancies but situations where the measurements themselves raised serious questions about the fulfillment process. I repeatedly provided this evidence to customer service and asked that it be reviewed as part of a meaningful investigation. Unfortunately, I often felt that the information was not carefully reviewed. In several responses, it appeared that evidence from different orders may have been mixed together or misunderstood. I was also repeatedly encouraged to dispute the charges with my bank, which I did not believe was an appropriate solution when the issues appeared to originate from Walmart's fulfillment or delivery process. As a customer, my expectation is simple: either deliver the correct item and quantity ordered or issue a refund when that does not happen. Walmart did eventually resolve some of the financial losses, but refunds alone do not address the underlying causes of repeated fulfillment and delivery problems. What concerns me most is the pattern. Mistakes can happen in any business. However, when multiple fulfillment and delivery issues occur within a short timeframe, customers deserve confidence that the company is thoroughly reviewing what went wrong and taking steps to prevent similar incidents from happening again. I am posting this review not because of a single mistake, but because of the overall experience. I encourage customers to keep detailed records, photograph packages upon arrival, save shipping labels, and document any discrepancies immediately. Those records were essential in demonstrating the issues I encountered. I hope Walmart will continue improving its fulfillment processes and customer service investigations so that future customers do not have to spend significant time and effort proving what should have been obvious from the evidence provided.
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Walmart Reviews Summary
Positive Highlights
- Wide product selection and competitive pricing are frequently mentioned.
- Online ordering and store pickup offer convenience.
- Walmart's return policy is advertised as 30 days, but enforcement is inconsistent.
Negative Highlights
- Customer service is often unhelpful and fails to resolve issues effectively.
- Online orders may arrive late, damaged, or not match the website description.
- Return and refund processes are difficult, with Walmart shifting responsibility to third-party sellers.
Most commonly discussed topics
The most helpful reviews behind these summaries
Consideration For Allergies Needed Walmart needs to tell their delivery drivers not to use Febreeze, air freshener, essential oils, perfumes or fragrances in the delivery vehicles. 15 to 20% of the population is allergic to those. Website Issues I made a large order on their website but did not complete it. I thought it would be there later. About a month later, it wasn't there. They just wiped it out instead of saving it for you like most companies would. They should leave uncompleted orders for 5 years. After that, if it's gone, you can't blame them. Walmart has a lot of unusual sign in problems and problems putting through orders that other companies don't have. If you want to clear your cart, they don't have a way to do that for most customers. I'm not sure they want negative reviews of items. I'm not sure that those appear as often as they should. I remember struggling to get that through and then just deciding that it wasn't worth it and I might be drawing negative attention in some way. I was somehow unable to really access their customer service chat a number of times. The process started talking to a bot but then it would say that they couldn't help me and I had to call the phone number. Customer service chat should have been open at that time. Are humans no longer available by chat? If so, tell us. Shady Third Party Sellers The third parties that they sell things from are not all legitimate. I only want to know what's in stock at my local Walmart. If I try selecting that option it keeps slipping back to including items that are not in stock in the local Walmart. Counterfeit and Defective Items It looks like Walmart is knowingly selling counterfeit brand name items. There are also a lot of defective items. Their store brands are often chintzy or defective and are blocking brand name items that could be in the store. Some of the brand name items they're supposed to carry are always out of stock forcing, you to buy a defective Walmart brand item or go without. Bags Too Small The teeny paper sacks annoying everybody.
I advise everybody against purchasing online from WALMART. It is a very disappointing experience if anything goes wrong, which was our case. The very expensive Christmas tree that we ordered was nothing like shown on the website. It was under a 30 days free return policy. It arrived 4 days later than it should have, and as soon as we opened it, we found the color to be completely off and ugly and also apparently shorter. Walmart put us in contact with the seller, when the description of the item stated that Walmart ITSELF handles the returns. We had to order another Christmas Tree (from Amazon) and both the seller and Walmart refuse to honor the 30 days return policy. I REQUEST a full refund immediately. WALMART: I do not have to deal with your sellers, your are not eBAY, I shop from you because of guarantees. This seller has nearly 50% dissatisfaction rates depending on the website, and you chose to lose your customers, rather than kick off the seller or force them to honor the return policy that YOU offer on your website? I will never shop with you again, 20 years after I AM DONE.
Come to Walmart where you don't get a credit card for a refund unless you ask for it! In the Kahlui-Kona Walmart, I returned items and expected a receipt. I was wrong. The agent gave me a Walmart credit card for the items that I had used the card. However, she did not give me the credit card receipt which showed the amount of the refund to my card. When I asked for a receipt, she spoke to another agent. After I received the receipt, I asked her why I had to ask for the receipt. She told me that THAT'S HOW THE SYSTEM DOES IT. So beware the Walmart in Kahlui-Kona. If you don't ask for your credit card receipt, you'll never get it. If you don't get the receipt, how will you reconcile your monthly statement? Only 30% of Americans reconcile their monthly statement. I find overcharge errors at least three times a year!
Came to buy tv advertised as I got there the one I seen wasn't avail and when I asked was told there are no more it was either a 41 or 71 in tv, I won't try and buy another
Order at your own risk, knowing that if anything goes wrong, Walmart will put the onus on YOU to fix their mistake. Defective photo album, with pages being cut beyond the expected margins on almost every page? Expect to call Walmart, be told to return to the store, call Walmart busy customer service line again from the store so they can speak from YOUR phone call to their store rep, and only after the store rep confirms the item is actually defective, will Walmart accept to reprint the order. And you better believe they will REFUSE to have the new order mailed to your house (which is the bare minimum at this point to avoid inconveniencing the paying customer after they printed a DEFECTIVE product to). No... Walmart will say there's nothing they can do, the apologetic customer service rep will say they know it's not enough, they will say they can't do better, and they will say you need to go back to the store a third time to pick up what you can only hope will be a better print. MEDIOCRE PRODUCT AND HORRIBLE CUSTOMER SERVICE. You're better off going to a competitor! I know I will!
I order a sofa to be delivered. The delivery date was changed three times. Which means I had to cancel the Salvation Army from picking up my old sofa twice and I refused to change it again so I cancelled the new sofa. Also, I ordered grocery delivery and the shopper got less then half of the items I ordered despite the fact I'm a good tipper. The heck with Walmart.
In this day and age Walmart has all us Americans with no other options but to shop there, however they treat us customers like 2nd class citizens with super rude employees.
When ever I go to Walmart I can't understand why they are always stocking the shelves and the employees who do stock the shelves literally block all the aisles and are super rude to customers who there to buy, and it doesn't mater if it's morning noon or night. The employees act like they are more important than the customers, and we're in the way. The stocking system needs to changed!
I buy something I return it take 1hour 35 mins to return it it don't work again manager go to back of electronics an tells the a fake story and that I yelled. I never yelled so electronic manager tells she lies about customers all the time but new phone don't work also they only test the texting and the calling but when I get home I find out the cameras don't work so I try to take it back within a day or two even though I have the receipt they say that because AT&t has returned so many phones there they're not taking any more of AT&t phones until AT&t fixes their phone problem so not only Walmart is hacking and stealing at the moment but AT&t is hacking and stealing at the moment also I only spent $100 but I only got to use my phone for 100 minutes it took me over 200 hours of trying to set up with Walmart and AT&t just to get the phone so work or even change one phone to the next phone took three to five days at times going to the a&t AT&t store going to a Walmart going to prepaid customer service to AT&t customer service I did everything they told me to do and it's still at times took 3 to 5 days just to switch the phone lines over Walmart and AT&t have something going on to screw as many low-income people as possible so be careful they get to do what they want unless you hold them accountable record them bring cameras with you hold recording vices in your pockets and just ask him a bunch of silly questions and then they'll start telling you the truth about the real ones like Walmart and AT&t people they give you their own guilty cases if they screwed you keep calling until they give you the information you need to screw them back they deserve it they screw enough of us they steal enough from us it's time for us to stand
They wasted two hours of my time for something last week, I called to complain and was told someone would contact me. They never did. Their 'customer service' is a joke. If you have a case that requires the location of a person who is making it very difficult to find them, or just want to be reunited with a long lost relative, skip trace can help and McRae Investigations Agency is happy to discuss your specific needs anytime. See mcraespy at outlook. Com today for more information.
Fed Ex delivered a package that was signed for at the door. The sealed package was opened several days later. Inside was a ripped Apple watch box with no watch or charger, the Apple box was opened, the contents removed, and then packed and shipped. I called customer service which states they could not do anything and I have to contest the purchase with the credit card company. It appears Wal-Mart has a thief at the distribution center. Very disappointing customer service and I am likely out $319 dollars.
So I guess Walmart isn't as concerned about recycling as I hoped. I took a dozen 5 quart jugs of used motor oil in for recycling today. I do not do this often, I generally build the used oil inventory on a shelf until the shelf is full, and then take the jugs (all purchased from Walmart) in to the auto center to recycyle the oil. The Auto Centter guy in Bradford PA tells me they can only take 5 jugs of oil in per day. There was already one jug on the ground in front of the locked fence, so I could only leave 4 jugs. Now what to do with the remaining 8 jugs? He says I can come bace tomorrow and leave another 5. Does this make sense to anybody?
I proceeded to the local AutoZone, who also recycles motor oil, and they were happy to accept the remaining jugs of oil. I guess I will buy more of my oil and filters there from now on!
I wouldn't even gave Walmart one star but had to so I can let everyone know that is looks like the C. E. O. Of Walmart hired a bunch of "Dumb" people to work at the "Headquarters" because when I called the "Headquarters" to ask why they "Discontinued" an item that was "Shipped and Sold" by "Walmart" the female person that I spoke to didn't know anything and hung up on me. She is so "stupid" I bet she doesn't even know her own name or how much four quarters adds up to being. And that is what the "CEO" hired. I bet that person has done a lot of "Tricks" to get to that position. And that proves wright there "Walmart" isn't a very good place to go because if the "CEO" hires people like that person then you know there is more just like that person out there.
2 times I order on line first time they kept my money and didn't get food 2nd I order air filter they tried to substitute I said no so again no item don't order from them
I don't usually give bad reviews to any place or service but this time it's too much, I have been ordering weekly from walmart for years and while the pick up service was very good the delivery service I have needed to use is terrible, several times I have been canceled the order saying that they made it at my request, which is not true, normally I have not done anything, I make the order again and they deliver it to me, but this weekend they have canceled the delivery 3 times something that I consider a disrespect.the reason in the last cancellation was that all the items were out of stock, can you believed? So I don't recommend using this service, it's the worst of all Miami, I won't order from Walmart again(anyways their prices are not that good anymore). If they can't give a good delivery service, they shouldn't offer it, it's that simple.
I love the sheets and the price. We like these sheets and love the price. We've purchased at least eight sets in various sizes and colors. They fit beautifully on all of our beds. I wash and dry them regularly (over a year) and I'm not having a pilling problem. The price is great for this quality. I especially like the dark grey.
I was surprised that some folk's sheets are pilling. I did a little research and learned that pilling can be caused by washing your sheets in hot water. Also, try using a gentle detergent. Line drying is ideal; I'm far too lazy to line dry sheets. I wash ours in cold (sometimes warm) water.
Yall are dumb af. For closing 24 hours down. You know how many babies are out here? How does any one get food after work after hours or what if a baby needs formula or diapers? Stupid people. Open walmart back up to 24 hours. I will be filling a complaint with the corporate tomorrow. Whoever came up with this idea needs to be burried
I HAD A CREDIT CARD WITH WALMART FOR YEARS, GOOD CREDIT, PAYMENTS ON TIME, HAVE A GREAT CREDIT SCORE AND JUST BECAUSE I DIDN'T USE THE CARD FOR AWHILE I TRIED TO REOPEN AND THEY DENIED IT. WHAT MAKES ME SO ANGRY WAS THAT I NEVER CLOSED MY ACCOUNT, MY ACCOUNT WAS IN GOOD STANDING. I WANTED TO REACTIVATE MY CARD AND I WAS DENIED FOR NO GOOD REASON JUST BECAUSE CAPITAL ONE COULD! WELL WALMART LOST A VERY GOOD CUSTOMER. THEN THE FRAUD DEPARTMENT HAD ME ON HOLD FOR HOURS TO VERIFY MY IDENITY! ONCE THEY DID A REP SAID "SORRY MAM WE CAN'T REOPEN IT". I WILL NEVER HAVE ANYTHING TO DO WITH WALMART OR CAPITAL ONE! THEY ARE A BUNCH OF CLOWNS! GOODBYE WALMART HELLO TARGET..
Be careful what you order from walmart for delivery. I just had a delivery of a very personal item from walmart. It was delivered without being secured in a sack and was tossed on my front porch. This can be very embarrassing. I complained to the pick up department and she stated that it must have been door dash that delivered it. I did point out that Wal Mart didn't properly package it. I did talk to the assistant store manager and she is going to remedy the situation by possibly double bagging items such as this. She related that they didn't have the larger bags. I hope corporate will supply them with appropriate bags. I don't know how to transfer the photo of the tag on the item to this review.
Stores are filthy! Employees are terrrible! Returns are lost! How they stay in business is a mystery to me!
Walmart misadvertised a sofa as a sleeper when it wasn't one. They then said 3 times over the phone that they'd offer a refund. It's now been over a month, we've provided photos and videos of the sofa, called tons of times, and we still haven't received a refund. This is unacceptably terrible - I won't be shopping there again!
This arrived on Friday Aug. 5th. I had ordered it in July. It was a 24 can case of salmon cat food. It arrived in a box which was damp. Sadly - I opened the box to discover that several cans of cat food had opened and there were flies inside the box. It smelled like death. Reeked. I started an online return - later decided I did not want a REPLACEMENT of the same putrid mess. No packing material or label were inside the box. I taped it up and put it in my garage. Took it to my nearest FedEx return place which happened to be inside a Dollar General store. I showed her the QR code on my phone - she said it was invalid. I had nothing else to provide her. She put it in their dumpster at my request. I am out over $18 for a product I not only paid for - but could not return in the condition I had received it. I am beyond pissed off - thanks for nothing WM. I did receive the other items I had ordered and paid for - over a $300 order. I will not be ordering ANY cat food items from WM again - despite the fact that it is extremely hard to come by locally since the Covid pandemic. Don't know why. Anyway - SHAME ON YOU and myself and other customers deserve better. BTW... I saw the shipping manifesto online - that case of cat food traveled through more states than I have recently - Cali, Utah, Colorado, Nebraska, Iowa, and finally Illinois. Seriously?
Ordered items from Walmart.com. July 18,2022. Submitted the order but the wrong address was on the order. Cancelled the order within 30 minutes while, according to the website, it was only in processing and not shipped. Walmart did not confirm the cancellation so I called a WM rep. Rep stated I would get a note of cancellation and refund. FedEx driver called on the 19th stating he could not find the address. I refused the item and informed him it was to go back to the sender. Still no refund. Called WM again and was told I would receive the refund on 7-22. No refund on 7-22. Called and spoke to a supervisor. Supervisor stated I would receive a refund on Monday 7-25. No refund. Spoke to another WM rep 7-25. Was told I would receive a refund later that same day. No refund. Received an email stating the items were delivered and I should take them to a Walmart store for a refund. Replied to the email they should check with FedEx and that I did not receive the items. On 7-26 I received another email stating it was being reviewed. I replied with a copy from FedEx showing the items were returned to WM on 7-19. Was told it would be sent to processing for a refund 24-48 hours. Its two weeks later and I've just received yet another email from a rep passing it on to yet another department telling me to be patient for another 48 hours. At this point it seems intentional. If people give up they profit. I'll not stop till I'm repaid $227.90, and possibly then some.
On August 1st I placed an order online to pickup in store. I was given a pickup time of 11am 8/2. At exactly 11 am I received a message stating there was a delay. Then later on I was messaged saying it was out of stock, but could be shipped to me for free and I would receive it August 4th. August 3rd was my kids birthday and the gift would be a day late but I said ok. Well August 3rd I chatted with customer service to check the status and get tracking number. I was told it does not have one it's coming from the store. With in min I'm told oh it's out of stock at the other stores too. Long story short we can cancel the order. Now I'm Soo extremely frustrated I can't sleep. My money won't be on refunded to my account for almost a week. Walmart has failed at delivery of accurate information and poor communication. I will never shop here again. I had a similar experience on June 28 of this year.
I was helping a stranded motorist with replacing a flat tire, I got the new tire at the WalMart in North Irving, T Xmas, the employee said there was a 1 1/2 he waiting time (they were short of staff on Tire Technitions. So I went to Discount Tire in Valley Ranch of North Irving, and they would mount the tire for more than $30. I will NEVER do business with that franchise again. So took the Tire to the WalMart at SH 183 near Beltline. The Sales lady said the Tire Tech has two more cars to do and he is leaving. So I went outside to speak with the Tire Tech Guy, and pleaded with him, in the Name of God, to reconsider my desperate situation with helping this stranded motorist, and mount the new tire on the rim. He really wanted to but was reluctant because the lady employee walked away upset that he would even consider it. I will NEVER buy anything from WalMart for the remainder of my life. I went to a tire store (Cowboys tire and wheel) on Irving Blvd., and they mounted and balanced the tire right there for $15. I got the tire back to the stranded vehicle and the motorist offered me a Job on the spot. I refused to take any money for my good deed, and even spent $10 of my own money to get the tire mounted. God is good, but NOT Walmart or Discount Tire. That's my Rant.
I knew the lines would be long on a Saturday. I try to avoid going to any Walmart on a weekend or around holidays but my daughter wanted some fun school supplies and they usually have a good selection at a good price. When finally getting to the register I asked where the screen was so I could see what was being scanned and the price. The Walmart employee said there isn't one, it is broken and they say they will fix it but they never do. I asked if I could have a receipt to look at before paying and she said yes so I went with that. (no... the little credit card reader screen wasn't showing the items being scanned either). When I found an error of quantity not price, she said that is the way it rings up. I said but there is only one not two, this needs to be fixed. Finally she agreed. However, when it came to ringing up produce the scale wasn't balanced. It was at. 07 not 0 to start. The Walmart Employee said yeah it is always that way. Normally I would have just walked out but I didn't want to disappoint my daughter and the ac was barely on so we were hot and tired at this point and didn't have the energy to go elsewhere so I heald my tounge and over paid a bit and left. I won't be doing that again. It isn't a lot of money but it is the principal of it all... I just feel filthy from the experience. No customer service, a register with known issues and nobody cares. This store used to be clean and bright and well stocked and good employees. I wish it would go back to that. BUYER BEWARE
