I wanted to return the swimsuit for poor quality. They try to make that impossible. Put me through a back in forth email where the offered discounts to keep it, but no easy return for full refund. I finally got the address to send it to for refund, and then they stated they didn't receive it. The post office tracked it and even sent a personal email saying they picked it up. They are still playing a game with endless emails. I will dispute this on my cc bill. Poor customer service and quality. Steer clear!
I purchased 4 bathing suits and wanted to exchange them for a larger size and it's been over 10 days and NO ONE has responded to my emails (on their website and through the personal email). They have cute items but the hassle to get a response is not worth the money! Keep on looking for another site…
Both of the tankini sets I ordered are very pretty and look like the photos on the website. However, it did take a long time to receive them, and when I tried them on the tops were too small. I wrote to get the return policy, but they don't want them back, you see, they have several ways to convince you to keep them. So, unless my bust gets magically smaller, these cute suits will be unused and unworn, and probably given to a family member.
Easy and fun to shop I like the fit of one of the two tankinis I ordered. The fifth of the second one was disappointing.
Date of experience: March 3, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Jolinda, thank you for taking the time to share your experience.
Your recognition of our swimsuit and products is greatly appreciated. We are sorry to know the swimsuit didn't fit you well. You can check the size guide on our product page. This will help you pick what size is best for your body type. We will keep making progress and presenting better products and services in the future.
Looking forward to being of service to you again in the future.
I finally got my order and they are too small. I have sent many bee quest to return for a larger size and NO response.
Date of experience: March 1, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Hi Valerie, sorry that our customer service has not met your expectation.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Amazing variety with amazing prices. For all women
Date of experience: February 29, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Wendy, thank you for taking the time to review your experience.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It’s glad to know we hit the mark for you. What’s more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.
Easy to navigate website. Pleased with the variety of swim suits.
Date of experience: February 29, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Diane, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Very easy to order and perfect size also live your product
Date of experience: February 28, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Sue, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
To all of you not getting good results with this company, don't hesitate to file a dispute or charge back with your credit card company. Also, please take time to report this company to the FTC. Companies like this need to be abolished.
Date of experience: February 28, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Hi Roxanne, sorry that our customer service has not met your expectation.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Easy to use website. Nice styles. A little small but not bad. Hope to loose a few lbs then it will fit
Date of experience: February 27, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Debbie, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
When you're asking about sizing, we love to help! It really helps if you can share details like your height, weight, and measurements, so we can suggest the perfect fit for you. We've got these cool size guides that make it super easy to pick the right size based on what you tell us. And hey, don't worry—if the size isn't spot-on, our return policy's got your back for easy exchanges or returns. Anything else you need help with, just let us know!
If you need any further assistance, please contact us.
This is my second purchase from WalkOnBeach and I am very pleased with both. Great customer service.
Date of experience: February 26, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Laura, thank you for being a loyal customer of WalkOnBeach and we really appreciate your 5-star rating.
We are striving to achieve better quality and product performance. Our size guide is based on lots of research and accurate measurement. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. If you are not sure about the size, you can contact our customer service team. We’d be more than glad to offer customized suggestions.
In addition, we have different shipping methods for different countries, and the detailed shipping policy can be found on the “delivery” page of our website.
As a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation.
Thank you again for your support! If you need any further assistance, please contact us.
I was looking for a swimsuit to use to go on vacation. Their suits were definitely in my price range. The ones i dejected were too big in the bust, probably my fault becaue i didnt pay close attention to the size chart. They were cute on the model in the app, but my body isn't quite model material. Anyway, i started the return process, which is a bit more complicated than most. So I am still waiting to complete it. You might have better luck.
Date of experience: February 25, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Marilyn, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Love the suit I already purchased. Hope the 3 I just ordered fit great as well.
Date of experience: February 24, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Michelle, we are truely grateful for your 5-star rating!
That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
WalkOnBeach strives to offer efficient logistcs services. Glad to know we have met your expectation! WalkOnBeach is also committed to providing quality products with nice fit. Your recognition of our products and fit is greatly appreciated. We will keep up the good work and provide better products and service in the future. Come back and visit our website again soon!
If you need any further assistance, please contact us.
Ordering was easy and convenient. I did get a small discount. The shipping was some what slow. However, the swimsuit was exactly what I wanted, at a reasonable price.
Date of experience: February 21, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Remy, thank you for taking the time to leave us a nice review!
We are committed to providing efficient logistics service for all of our customers. Our shipping carriers do perform better than we expected sometimes. What's more, WalkOnBeach strives to offer quality and stylish swimwear with nice fit. Glad to know we have met your expectation! Your recognition of our products and service is our driving force. We will keep working hard to provide you with a better shopping experience in the future.
Thank you again for your support! If you need any further assistance, please contact us.
Very unhappy with this site since I never received the products ordered.I was really looking forward to these new styles.
Date of experience: February 20, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Linda, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at [email protected]
My swimsuit arrived in good time but unfortunately will have to return as the cut is wrong on me.
Date of experience: February 19, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Fiona, thanks for the 5-star review.
It's nice to know that you found nice swimsuits at a good price from WalkOnBeach. We are striving to make excellent products with competitive price. Our customer service team works hard to help all of our customers solve their problems in a timely manner. Moreover, WalkOnBeach usually offers several options for return/exchange, to simplify the return process and meet different demands from our customers. Glad to know that you loved the overall experience.
We do dedicate ourselves to put customer satisfaction as a top priority and we are also working hard to ensure every customer get packages within the promised time limitation. In addition, WalkOnBeach aims to provide customers with products of beautiful style and affordable price.
If you need any further assistance, please contact us.
Communication was fast. Now we see how long it takes to arrive. That was my first comment. Now the bathing suit has arrived and it was quicker than I expected. (Approximately 9 days and I live in Northern Maine). Very pleased.
Date of experience: February 19, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear June, we really appreciate you taking the time to share your feedback and being so open with us. Really glad to know you love WalkOnBeach swimsuits. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Glad to know we hit the mark for you.
Moreover, to meet different demands of our customers, we offer several shipping methods in many countries. Please kindly note the shipping efficiency shown on our website is calculated in business days.
Thank you again for your support! If you need any further assistance, please contact us.
Bathing suits fit great and I ordered ttwo for the great pricing. They were shipped quickly also. The pictures are just like they are in the online pictures too. 😊
Date of experience: February 19, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Barbara, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Shopping was relatively easy. The suit and skirt were not quite as cute in person. Better on the rack.
Date of experience: February 16, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Trace, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Regret that I ordered online. It was too expensive for the quality.
Date of experience: February 16, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Christine, thanks for letting us know the issue and sorry that our service has not met your expectation.
Firstly, we’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
If you need any further assistance, please contact us.
Have yet to receive my order, would someone please assist me in this matter I'm leaving on holidays in the middle of March and would really like these bathing suits. Thank you for your time. Patricia Hope My ordered number is **************817
Date of experience: February 16, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Patricia, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
If item is out of stock it should tell you right away or at least send an email telling you that it is not available.
Date of experience: February 15, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Donna, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
First time on your site. Easy to navigate. Fits were the right size. Tops were good quality. Bottoms were not
Date of experience: February 14, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Rebecca, thank you for taking the time to give us feedback.
We are striving to achieve better quality and product performance. In order to meet customers' demands, we are working hard to provide more options in styles and designs for diverse body types. We regret to know that suits did not fit you well. We will definitely share your feedback with our relevant department and do our best to optimize our design.
It is our pleasure to provide great service to our valued customers. When we receive the return requests, we usually provide several options for return/exchange to simplify the process. Our customer service team is also working hard to help all of our customers solve their problems in a timely manner. Glad to know that you are satisfied with the overall experience.
Looking forward to being of service to you again in the future.
Answer:When you're asking about sizing, we love to help! It really helps if you can share details like your height, weight, and measurements, so we can suggest the perfect fit for you. We've got these cool size guides that make it super easy to pick the right size based on what you tell us. And hey, don't worry—if the size isn't spot-on, our return policy's got your back for easy exchanges or returns. Anything else you need help with, just let us know!
For issues concerning orders and purchase, please contact: [email protected]
Answer:Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
For issues concerning orders and purchase, please contact: [email protected]
You also can click https://www.walkonbeach.com.au/return-policy.html
Dear Jolinda, thank you for taking the time to share your experience.
Your recognition of our swimsuit and products is greatly appreciated. We are sorry to know the swimsuit didn't fit you well. You can check the size guide on our product page. This will help you pick what size is best for your body type. We will keep making progress and presenting better products and services in the future.
Looking forward to being of service to you again in the future.