I wanted to return the swimsuit for poor quality. They try to make that impossible. Put me through a back in forth email where the offered discounts to keep it, but no easy return for full refund. I finally got the address to send it to for refund, and then they stated they didn't receive it. The post office tracked it and even sent a personal email saying they picked it up. They are still playing a game with endless emails. I will dispute this on my cc bill. Poor customer service and quality. Steer clear!
I purchased 4 bathing suits and wanted to exchange them for a larger size and it's been over 10 days and NO ONE has responded to my emails (on their website and through the personal email). They have cute items but the hassle to get a response is not worth the money! Keep on looking for another site…
Both of the tankini sets I ordered are very pretty and look like the photos on the website. However, it did take a long time to receive them, and when I tried them on the tops were too small. I wrote to get the return policy, but they don't want them back, you see, they have several ways to convince you to keep them. So, unless my bust gets magically smaller, these cute suits will be unused and unworn, and probably given to a family member.
I was very pleased with the order communication and the speed of delivery. One of my items was out of stock so am waiting for the credit.
Date of experience: March 26, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Jennifer, thank you for taking the time to give us feedback.
We are striving to achieve better quality and product performance. In order to meet customers' demands, we are working hard to provide more options in styles and designs for diverse body types. We regret to know that suits did not fit you well. We will definitely share your feedback with our relevant department and do our best to optimize our design.
It is our pleasure to provide great service to our valued customers. When we receive the return requests, we usually provide several options for return/exchange to simplify the process. Our customer service team is also working hard to help all of our customers solve their problems in a timely manner. Glad to know that you are satisfied with the overall experience.
Looking forward to being of service to you again in the future.
Te worst place I have ever dealt with to return an item they will not let you return keep the item will give you 30% off I don't want then tsake pictures of them will give you 50% off and it say's easy returns not it's not will never buy from them again!
Date of experience: March 26, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Betty, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
So far ŵell below average. Goods still not delivered even though the vendor has rèquesred my review. Would prefer PayPal option for consumer protection.
Date of experience: March 24, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Annette, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
For issues concerning orders and purchase, please contact: [email protected]
Thank you for bringing this matter to our attention. We value your business and are dedicated to
Hoped for 2 months that I would receive my order. So far I have not. No help from customer services. Feeling Ripped off. Do not order from this company.
Date of experience: March 21, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Carol, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at [email protected]
Great ordering system. Clear sizing and descriptions.
Date of experience: March 20, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Samantha, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I placed two orders on February 10 and March 11. Neither of them have arrived. The February order said "processing" for weeks before I reached out and they said that one of the items was out of stock so the entire order was just waiting (the item does NOT say out of stock online at all, I looked). I asked to cancel the supposedly out of stock item and ship the rest. The order has said "shipped" for days now but hasn't arrived yet, and when I track it, it hasn't moved at all from the original location. The March order still says processing as well, 8 days later, even though they advertise shipping in 3 days. I came online to look at the shipping reviews and a lot say that people never received their items. Is this site a scam then? I reached out to customer service and they responded, but haven't issued a refund for the out of stock item yet and I haven't received anything. So I'm probably going to just tell everyone this is a scam.
Date of experience: March 18, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Charity, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at [email protected]
Excellent style However the tops were too small. There were no instructions on how to return. I am emailing you and the WalkOnBeach to try and figure this out.
Date of experience: March 16, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Molly, please accept our sincere apology for bringing you an unpleasant shopping experience.
Thank you for shopping on walkonbeach.com.
Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
Please don't ship to any 'return address' printed in the package bag you received. (that's not our address).
If you run into any issues, feel free to drop us an email at [email protected]
So Cute! So many great suits to choose from that I had to purchase three of them. The only thing that would improve them would to have more of a selection with underwires. All three for true to size. Thank you!
Date of experience: March 15, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Sheila, thanks for placing your trust in us.
We are thrilled that you found nice swimsuits at WalkOnBeach. We use high quality material and we always keep abreast with the latest fashion styles. Besides, we have spent years perfecting the fit for diverse body types. If the swimsuits do not fit, we usually offer several options for return/exchange, to simplify the process and meet different demands from our customers. Our customer service team works hard to help all of our customers solve their problems in a timely manner.
It is our pleasure to have your recommendation. We will keep presenting better products and service in the future.
The website was easy to navigate and the swimwear looks nice. My swimwear just arrived today so I hope the quality is as good as the website says.
Date of experience: March 14, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Sharon, we are truely grateful for your 5-star rating!
That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
WalkOnBeach strives to offer efficient logistcs services. Glad to know we have met your expectation! WalkOnBeach is also committed to providing quality products with nice fit. Your recognition of our products and fit is greatly appreciated. We will keep up the good work and provide better products and service in the future. Come back and visit our website again soon!
If you need any further assistance, please contact us.
Easy to order. Quality was less than I expected. Pictures do not match product.
Date of experience: March 12, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Debra, thank you for bringing this to our attention. We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.
If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.
Great price.Perfect fit and a very cute bathing suit.
Date of experience: March 12, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Melanie, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
For first time ordering on this site, happy with overall experience.
Date of experience: March 11, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Janice, thank you for your review.
Thank you for shopping with us. It is really our greatest honor to hear that our swimsuits have caught your attention. Thank you for your compliment.
Your support is our greatest encouragement! We believe that the quality of our swimsuits will definitely be affirmed by you. We hope that you will be satisfied with our swimsuits after receiving the swimsuits.
We hope that we can have more opportunities to serve again in the future. If you have any needs in the future,please contact us. We were,are and will always be ready to help you.
Nice images and descriptions. Easy to use. Appreciated the discount
Date of experience: March 10, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Karina, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I am not confident I will get my order. I ordered a L size product but it didn't fit so I want to order a 2XL but there was no where to put that in my exchange order. So very confusing and now i am not sure i will get the product. It took several emails back and forth to get correct (hopefully) correct info.
Date of experience: March 8, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Ellen, thank you for reaching out to us regarding the sizing issue you encountered with our products.
We sincerely apologize for any inconvenience this may have caused you. Ensuring the accuracy and consistency of our sizing is a top priority for us, and we take your feedback very seriously.
To assist you further, could you please provide us with more details about the specific sizing discrepancy you experienced? This will help us investigate the issue thoroughly and take appropriate measures to address it.
Additionally, if you would like to exchange the item for a different size or receive a refund, please let us know, and we will be more than happy to assist you with that process.
Once again, we apologize for any inconvenience, and we appreciate your patience and understanding as we work to resolve this matter for you.
Don't recommend it because the delivery is unreliable. I still don't have the product.
Date of experience: March 7, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Lorraine, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
For issues concerning orders and purchase, please contact: [email protected]
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
I just received the 4 swim suits I ordered. I am requesting a return. They either do not fit correctly or are too revealing. The company requested pictures of crotch sticker and is making it difficult to return. I don't want them and they take days to respond to each email. Amy
Date of experience: March 5, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Amy, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
I appreciated the variety of swim suits. I am afraid that I will need to look elsewhere
Date of experience: March 4, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Christine, thank you for taking the time to share your experience at our shop.
Firstly, we’re sincerely sorry that the item didn't fit you well. The size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions.
In addition, we do dedicate ourselves to putting customer satisfaction as a top priority and striving to help all of our customers reply to their requests in a timely manner. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We will keep making progress and presenting better products and services in the future.
If you need any further assistance, please contact us.
Not great. I will be returning the bathing suit and asking for a refund.
Date of experience: March 4, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Jane, thank you for bringing this to our attention. We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.
If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.
Website makes it easy! Received the suits very quickly.
Date of experience: March 3, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Barbara, thank you for taking the time to review your experience.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It’s glad to know we hit the mark for you. What’s more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.
Answer:When you're asking about sizing, we love to help! It really helps if you can share details like your height, weight, and measurements, so we can suggest the perfect fit for you. We've got these cool size guides that make it super easy to pick the right size based on what you tell us. And hey, don't worry—if the size isn't spot-on, our return policy's got your back for easy exchanges or returns. Anything else you need help with, just let us know!
For issues concerning orders and purchase, please contact: [email protected]
Answer:Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
For issues concerning orders and purchase, please contact: [email protected]
You also can click https://www.walkonbeach.com.au/return-policy.html
Dear Jennifer, thank you for taking the time to give us feedback.
We are striving to achieve better quality and product performance. In order to meet customers' demands, we are working hard to provide more options in styles and designs for diverse body types. We regret to know that suits did not fit you well. We will definitely share your feedback with our relevant department and do our best to optimize our design.
It is our pleasure to provide great service to our valued customers. When we receive the return requests, we usually provide several options for return/exchange to simplify the process. Our customer service team is also working hard to help all of our customers solve their problems in a timely manner. Glad to know that you are satisfied with the overall experience.
Looking forward to being of service to you again in the future.