I wanted to return the swimsuit for poor quality. They try to make that impossible. Put me through a back in forth email where the offered discounts to keep it, but no easy return for full refund. I finally got the address to send it to for refund, and then they stated they didn't receive it. The post office tracked it and even sent a personal email saying they picked it up. They are still playing a game with endless emails. I will dispute this on my cc bill. Poor customer service and quality. Steer clear!
I purchased 4 bathing suits and wanted to exchange them for a larger size and it's been over 10 days and NO ONE has responded to my emails (on their website and through the personal email). They have cute items but the hassle to get a response is not worth the money! Keep on looking for another site…
Both of the tankini sets I ordered are very pretty and look like the photos on the website. However, it did take a long time to receive them, and when I tried them on the tops were too small. I wrote to get the return policy, but they don't want them back, you see, they have several ways to convince you to keep them. So, unless my bust gets magically smaller, these cute suits will be unused and unworn, and probably given to a family member.
Great selection of swim suits at great prices. But the suits I purchased didn't work for me. The bottom/skirt was just too short for me. They didn't hide my flabby legs. My problem, not yours!
Date of experience: April 26, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Rita, thank you for reaching out to us regarding the sizing issue you encountered with our products.
We sincerely apologize for any inconvenience this may have caused you. Ensuring the accuracy and consistency of our sizing is a top priority for us, and we take your feedback very seriously.
To assist you further, could you please provide us with more details about the specific sizing discrepancy you experienced? This will help us investigate the issue thoroughly and take appropriate measures to address it.
Additionally, if you would like to exchange the item for a different size or receive a refund, please let us know, and we will be more than happy to assist you with that process.
Once again, we apologize for any inconvenience, and we appreciate your patience and understanding as we work to resolve this matter for you.
Variety of tankinis. Took longer to be delivered than expected due to delay leaving US.
Date of experience: April 25, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Wendy, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at [email protected]
The site is wonderful, but the shipping time is extensive. 12-18 days is not great.
Date of experience: April 25, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Holly, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at [email protected]
Do not deal with these people! They are not interested in their customers.
Date of experience: April 24, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Barbara, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
First time trying this company! Ordering was easy. I liked the look of the bathing suit on line but I'm not crazy about the material now that I received it! It's also not the right size
Date of experience: April 24, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Debbie, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
ORDERED XL EVEN THOUGH I WEAR A LARGE. TANKINIS THAT I ORDERED WERE TOO SMALL AND BOTTOMS WERE TOO LOOSE. WHEN ASKING ABOUT RETURNING THE ITEMS, IT IS CLEAR THAT YOU ALL WILL DO ANYTHING TO PREVENT A CUSTOMER RETURNING PRODUCT. IT WAS TERRIBLE SERVICE. I WILL NOT ORDER FROM THIS COMPANY AGAIN.
Date of experience: April 24, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Sherrie, thank you for bringing this to our attention. We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.
If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.
I ordered two swim suits in the same size. One is good and fits well. The second one is too tight across the chest. Luckily my daughter likes it and it fits her well.
Date of experience: April 23, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear ILENE, thank you for sharing your shopping experience.
We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.
If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.
I'm the person who placed an order here a few days ago & you sent me an email stating my bank declined payment. That was not true. You. Never placed my order to start with & I had to redo it So this rating is for the LIE & the lateness my receipt of my order will be now.
1st time ordering. I ordered 2 tankinis. They are of great quality. I had to send them back because they were too small. Shipping costs for receiving and sending them back was over $20. I would order a size up because they do run small
Date of experience: April 23, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Linda, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
Once again, we appreciate your feedback and look forward to serving you better in the future.
I never received my order. Very frustrated! Received notice of delivery and then said address was incomplete could not track package
Date of experience: April 21, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Paula, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at [email protected]
Good company to work with! Looking forward to summer!
Date of experience: April 15, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Marcia, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
The choice of swimsuits was amazing and the site super user friendly.
Date of experience: April 15, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Ria, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I bought 3 bathing suits same style because it was the same style that I have which I love, but I am extremely disappointed with this purchase because these ones are very poorly made. I'd like to return them.
Date of experience: April 14, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Shirley, thank you for bringing this to our attention. We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.
If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.
Thank you for your understanding and patience.
If you run into any issues, feel free to drop us an email at [email protected]
Quick and easy- plenty of views on the swimsuit merchandise-- and styles for all body shapes
Date of experience: April 9, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Selema, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
First, the suit, my normal size was huge. Then comes the horrible return policy which is all on your dime. Hate this truly bad company.
Date of experience: March 31, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Rhonda, Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our customer service. Your feedback is invaluable to us as we continually strive to improve and provide the best service possible.
Please know that we take your concerns seriously, and we are committed to addressing them promptly. We will investigate the issues you've raised and take appropriate measures to ensure that similar incidents do not occur in the future.
If there's anything specific you would like to share or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for your understanding and patience as we work to resolve this matter.
I needed to make a return and the process was fairly simple and the response time was good. The selection of suits is really great, but be warned that they run quite small. I always take an XS, and one of the tops of the suits I received looked like it was for a child. I was then sent a Small and that was still a little on the small side. For reference I am 5' 3" take a size 2 and I am small chested and not curvy.
Date of experience: March 28, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Heather, thank you for reaching out to us regarding the sizing issue you encountered with our products.
We sincerely apologize for any inconvenience this may have caused you. Ensuring the accuracy and consistency of our sizing is a top priority for us, and we take your feedback very seriously.
To assist you further, could you please provide us with more details about the specific sizing discrepancy you experienced? This will help us investigate the issue thoroughly and take appropriate measures to address it.
Additionally, if you would like to exchange the item for a different size or receive a refund, please let us know, and we will be more than happy to assist you with that process.
Once again, we apologize for any inconvenience, and we appreciate your patience and understanding as we work to resolve this matter for you.
Dear Anne, thank you for taking the time to review your experience.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It’s glad to know we hit the mark for you. What’s more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.
My experience was great. The fabric and patterns of my suits are great quality and value.
Date of experience: March 27, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Patricia, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
My suit was out of stock. It took over a week to notify me. They wanted to ship one suit but not the out of stock one and only gave me a choice of canceling, shipping one, or waiting for the other to be restocked. Sounds reasonable but I asked if one would be shipped and the next shipped later would I be charged for 2 shippings. Got no answer. I opted to wait til 2nd suit is back in stock. Total time will be going on at least 6 weeks to receive.
Date of experience: March 26, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Paige, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at [email protected]
Answer:When you're asking about sizing, we love to help! It really helps if you can share details like your height, weight, and measurements, so we can suggest the perfect fit for you. We've got these cool size guides that make it super easy to pick the right size based on what you tell us. And hey, don't worry—if the size isn't spot-on, our return policy's got your back for easy exchanges or returns. Anything else you need help with, just let us know!
For issues concerning orders and purchase, please contact: [email protected]
Answer:Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
For issues concerning orders and purchase, please contact: [email protected]
You also can click https://www.walkonbeach.com.au/return-policy.html
Dear Rita, thank you for reaching out to us regarding the sizing issue you encountered with our products.
We sincerely apologize for any inconvenience this may have caused you. Ensuring the accuracy and consistency of our sizing is a top priority for us, and we take your feedback very seriously.
To assist you further, could you please provide us with more details about the specific sizing discrepancy you experienced? This will help us investigate the issue thoroughly and take appropriate measures to address it.
Additionally, if you would like to exchange the item for a different size or receive a refund, please let us know, and we will be more than happy to assist you with that process.
Once again, we apologize for any inconvenience, and we appreciate your patience and understanding as we work to resolve this matter for you.