I wanted to return the swimsuit for poor quality. They try to make that impossible. Put me through a back in forth email where the offered discounts to keep it, but no easy return for full refund. I finally got the address to send it to for refund, and then they stated they didn't receive it. The post office tracked it and even sent a personal email saying they picked it up. They are still playing a game with endless emails. I will dispute this on my cc bill. Poor customer service and quality. Steer clear!
I purchased 4 bathing suits and wanted to exchange them for a larger size and it's been over 10 days and NO ONE has responded to my emails (on their website and through the personal email). They have cute items but the hassle to get a response is not worth the money! Keep on looking for another site…
Both of the tankini sets I ordered are very pretty and look like the photos on the website. However, it did take a long time to receive them, and when I tried them on the tops were too small. I wrote to get the return policy, but they don't want them back, you see, they have several ways to convince you to keep them. So, unless my bust gets magically smaller, these cute suits will be unused and unworn, and probably given to a family member.
I absolutely love these swim bottoms! The fit is perfect—snug enough to stay in place but still super comfortable. The material is high-quality, feels great against the skin, and dries quickly. The design is flattering and the color hasn't faded even after several uses in both the pool and the ocean. Plus, they pair beautifully with all my favorite swim tops. Highly recommend these to anyone looking for a stylish and durable swim bottom!
Date of experience: August 9, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Aka, thank you for taking the time to review your experience.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It's glad to know we hit the mark for you. What's more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.
All good beautiful garment but now I need to return it and I hope the process is carefree, I ordered the wrong size my fault. Wonderful quality and colors.
Date of experience: August 7, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Allison, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We're also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can't wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I was very pleased with everything but the delivery time. However, once I sent and email to inquire about what was taking so long I then received them the next day.
Date of experience: August 5, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Maurer, we are truely grateful for your 5-star rating!
That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
WalkOnBeach strives to offer efficient logistcs services. Glad to know we have met your expectation! WalkOnBeach is also committed to providing quality products with nice fit. Your recognition of our products and fit is greatly appreciated. We will keep up the good work and provide better products and service in the future. Come back and visit our website again soon!
If you need any further assistance, please contact us.
The bikini exceeds expectations with its superb quality and comfort. The material is soft yet durable, making it perfect for beach activities. Its flattering fit enhances natural curves beautifully. The trendy design is eye-catching and stylish. Even after multiple uses and washes, the vibrant colors remain intact. Ideal for anyone seeking both fashion and functionality in their swimwear. This bikini is a must-have addition to any summer wardrobe!
Date of experience: August 1, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Ennio, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We've spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they'd be more than glad to offer customized suggestions.
It's also our honor to have your recommendation. If you need any further assistance, please contact us.
I recently took advantage of the buy three, get one free swimsuit deal, and it was fantastic! The swimsuits are high-quality, with a perfect fit and superb comfort. Each design is trendy and vibrant, ideal for any beach or pool outing. The free swimsuit added incredible value to my purchase. I loved being able to choose from various styles and colors. The shopping experience was seamless, and customer service was excellent. I highly recommend this deal for anyone looking to refresh their swimwear wardrobe!
Date of experience: July 30, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Shultruth, thank you for taking the time to leave us a nice review!
We are committed to providing efficient logistics service for all of our customers. Our shipping carriers do perform better than we expected sometimes. What's more, WalkOnBeach strives to offer quality and stylish swimwear with nice fit. Glad to know we have met your expectation! Your recognition of our products and service is our driving force. We will keep working hard to provide you with a better shopping experience in the future.
Thank you again for your support! If you need any further assistance, please contact us.
I recently purchased this one-piece swimsuit and couldn't be happier with my choice. The fit is incredibly flattering, hugging my curves in all the right places. The fabric feels high-quality and is both comfortable and durable. I love the stylish design, which is both chic and timeless. It's perfect for swimming or lounging by the pool. The vibrant color hasn't faded even after several washes. Overall, an excellent buy that I would highly recommend!
Date of experience: July 27, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Pu, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We're also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can't wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I described my experience. Placed order only to learn items out of stock.
Date of experience: July 15, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Flanagan, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We apologize for the inconvenience, but it seems that the swimwear you're interested in is currently out of stock. We're actively working to replenish our inventory, so please check back with us soon or explore our other available options. If you have any specific preferences or questions, feel free to let us know, and we'll do our best to assist you further. Thank you for your patience and understanding.
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
First time customer! Customer support is horrible! Beware
Date of experience: July 15, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Karen, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
WARNING: DO NOT PURCHASE MERCHANDISE FROM THIS WEBSITE I purchased 2 swimsuits from this company which appeared identical to the exact same swimsuits from Boston Proper (same models, same photos). This an overseas drop ship company. I received the merchandise with NO TAGS at all, loose threads everywhere, inferior material, and off sizing. This is knock-off merchandise. I emailed them 4 times for a return authorization, provided 6 pictures, and they have ceased communications. STAY AWAY AND BUY ELSEWHERE!
Date of experience: July 11, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Myra, thank you for bringing this to our attention. We sincerely apologize for any discrepancy you've noticed between our garments and the model images.
Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.
If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.
CAUTION: I ordered a swimsuit (shown in the attached image) from Walk On Beach. My account was charged immediately + $23 for shipping. Note that I placed the order through an account I created on their website with my e-mail address, >> I never received a confirmation receipt (first red-flag) Later, I received an email prompting me to finish my order that was supposedly still in my cart (indicating they had my correct email address)! After 10 days with no delivery, I contacted Walk On Beach Customer Support using the email provided. Only then did I receive an apology email suggesting I should try ordering something else (seriously! I was already on the beach with an old bathing suit). Additionally, when I tried to log into my account to track my order after 10 days, I discovered my account did not exist with them: attempted to reset my password failed as their website did not recognize my email address?! This entire experience was unprofessional to say the least, and felt suspicious. As a result, I canceled my credit card and had it replaced. I strongly advise caution when dealing with this business and its questionable practices.
Date of experience: July 2, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Hi, Erna! We are sincerely sorry for what happened.
We can confirm that all orders with successful payment will receive order confirmation emails. If you do not receive an order confirmation email, it means that your payment has not been successful. Only for orders that have not been successfully paid, our system will automatically send customers an email reminder of abandoned shopping carts. If you have any objections to your order, please provide us with your email address and we will provide you with a payment failure certificate. We treat every customer seriously with an honest and trustworthy attitude, and hope that your problem can be solved as quickly, truly and effectively as possible.
If you need any further assistance, please contact us.
It was very easy to use and seemed to have lots of choices in different sizes.
Date of experience: July 2, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Lavanya, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Apparently, my package got detained somewhere and it took a very long time to receive this package.
Date of experience: July 1, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Nesbitt, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
Thank you for your feedback and for letting us know about the delay in the delivery of your order. We sincerely apologize for the inconvenience this has caused you. We understand how frustrating this can be.
Please rest assured that we are continuously working to improve our shipping process to ensure faster deliveries in the future. Your satisfaction is our top priority, and we appreciate your patience and understanding.
Additionally, if you would like to exchange the item for a different size or receive a refund, please let us know, and we will be more than happy to assist you with that process.
If you have any further concerns or need assistance, please do not hesitate to contact us.
Thank you once again for your understanding and support.
Online ordering was user friendly. Initial emails were confusing. I was told that my order would arrive in a few days and told to reply in 48 hours if I didn't recieve my purchase. That turned out to be untrue. However, I was happy with delivery time a week later. I love the merchandise but I was glad I ordered a large instead of my usual medium. Great product and large variety of styles.
Date of experience: July 1, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Dee, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
Shopping was nice and straightforward, company representatives were courteous and helpful, and products are attractive and amazingly reasonable!
Date of experience: June 28, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Florence, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
Returning two didn't like. Kept one because I really liked it
Date of experience: June 25, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Emily, please accept our sincere apology for bringing you an unpleasant shopping experience.
We're sorry to hear that you are not satisfied with the clothes you received. We strive to ensure that our customers are happy with their purchases, and we would like to make this right for you. Could you please provide more details on what you didn't like about the clothes? This information will help us improve our products and services. Additionally, we can discuss options such as an exchange or return to ensure you are completely satisfied.
If you run into any issues, feel free to drop us an email at [email protected]
I was beginning to worry this was a fake Company, but I did receive my purchase in 3 weeks, it looked exactly as it shown, and I find the sizing is good.
Date of experience: June 20, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Teresa, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
Order placed 3 weeks ago…nothing received. I keep trying to track the shipment with the info they sent. Not updated since the order was placed. Either a scam or poorly managed.
Date of experience: June 17, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Sammye, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We are deeply sorry for the inconvenience caused to you. I have contacted our customer service staff as soon as possible, and the staff reported that they have sent you an email, explaining in detail the reasons for the logistics delay and promising that you will receive the product in about 3 days. Our company has shipped the goods the day after you purchased them, but you were unable to receive the goods due to logistics reasons.
We apologize again. If you run into any issues, feel free to drop us an email at [email protected]
I found what I wanted and then I didn't have to look anymore because the price was right.
Date of experience: June 14, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Linda, we are truely grateful for your 5-star rating!
That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
WalkOnBeach strives to offer efficient logistcs services. Glad to know we have met your expectation! WalkOnBeach is also committed to providing quality products with nice fit. Your recognition of our products and fit is greatly appreciated. We will keep up the good work and provide better products and service in the future. Come back and visit our website again soon!
If you need any further assistance, please contact us.
Great shopping on line and easy. I liked the two piece suit, the top and bottom was just the look I wanted.
Date of experience: June 13, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Lynn, thank you for your feedback and your lovely words about our swimsuits and service.
We are so happy to see that you have been enjoying your experience with us. WalkOnBeach aims to provide customers with products of nice designs, high-quality and affordable prices. To meet different demands from our customers, WalkOnBeach offers several options for return/exchange, to simplify/shorten the process. We take pride in giving outstanding service to each customer and we're overjoyed to receive your compliments and appreciation. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
To meet the demands of every customer is the goal of the whole WalkOnBeach team. We'll keep working hard. Come back and see us soon.
I would give less than one star for this company. I ordered 3 swimsuits, none of which worked for me and I chose to return. After going back and forth in email trying to obtain return instructions and authorization I was instructed to take pictures of the 'crotch' of the swimsuits to send to them to verify that the sanitary shield is still in place. I never remove that thing when trying on swimwear (duh). The representative claimed that most swimsuit companies do not accept returns of any kind. I responded that all REPUTABLE companies will accept returns and particularly ones who clearly stare at the top of their website that they offer 'EASY RETURNS 30 days'. Believe me, nothing easy about anything in dealing with Walk On Beach. I have returned the swimsuits at my own cost and hope that I will get my money back. I would NEVER order from them unless you are absolutely 100 percent certain you will keep whatever you order.
Date of experience: June 12, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Anne H, We are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
Could you please provide your order information? I will contact customer service to handle the refund issue for you? If you need any further assistance, please contact us.
Thank you for reaching out and sharing your concerns about our return policy. We genuinely value your feedback as it helps us improve our services.
I apologize for any inconvenience you have experienced. Our aim is to provide a seamless and satisfactory experience for all our customers. To better assist you, could you please provide more details about the specific issues you encountered with our return policy? This will enable us to address your concerns more effectively.
In the meantime, I would be happy to assist you personally with your return. Please let me know the details of your order and the nature of the return, and I will ensure that it is handled promptly and to your satisfaction.
Answer:When you're asking about sizing, we love to help! It really helps if you can share details like your height, weight, and measurements, so we can suggest the perfect fit for you. We've got these cool size guides that make it super easy to pick the right size based on what you tell us. And hey, don't worry—if the size isn't spot-on, our return policy's got your back for easy exchanges or returns. Anything else you need help with, just let us know!
For issues concerning orders and purchase, please contact: [email protected]
Answer:Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
For issues concerning orders and purchase, please contact: [email protected]
You also can click https://www.walkonbeach.com.au/return-policy.html
Dear Aka, thank you for taking the time to review your experience.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It's glad to know we hit the mark for you. What's more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.