I wanted to return the swimsuit for poor quality. They try to make that impossible. Put me through a back in forth email where the offered discounts to keep it, but no easy return for full refund. I finally got the address to send it to for refund, and then they stated they didn't receive it. The post office tracked it and even sent a personal email saying they picked it up. They are still playing a game with endless emails. I will dispute this on my cc bill. Poor customer service and quality. Steer clear!
I purchased 4 bathing suits and wanted to exchange them for a larger size and it's been over 10 days and NO ONE has responded to my emails (on their website and through the personal email). They have cute items but the hassle to get a response is not worth the money! Keep on looking for another site…
Both of the tankini sets I ordered are very pretty and look like the photos on the website. However, it did take a long time to receive them, and when I tried them on the tops were too small. I wrote to get the return policy, but they don't want them back, you see, they have several ways to convince you to keep them. So, unless my bust gets magically smaller, these cute suits will be unused and unworn, and probably given to a family member.
Easy to navigate, great selection, reasonable delivery time, and great swimsuits for my trip to Mexico in February! Wooohooo
Date of experience: January 1, 2024
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Sylvia, thank you for taking the time to leave us a nice review!
We are committed to providing efficient logistics service for all of our customers. Our shipping carriers do perform better than we expected sometimes. What's more, WalkOnBeach strives to offer quality and stylish swimwear with nice fit. Glad to know we have met your expectation! Your recognition of our products and service is our driving force. We will keep working hard to provide you with a better shopping experience in the future.
Thank you again for your support! If you need any further assistance, please contact us.
I liked the first one so much I have placed an order for another!
Date of experience: December 28, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Julie, thank you for continually placing your trust in us and for taking the time to review your experience.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It’s glad to know we hit the mark for you. What’s more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.
Never received from company.as to date 12/31/23 have not received 3 swimsuits I ordered.
Date of experience: December 21, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Debra, thank you for taking the time to leave us a review!
We are committed to providing efficient logistics service for all of our customers. Our shipping carriers do perform better than we expected sometimes. What's more, WalkOnBeach strives to offer quality and stylish swimwear with nice fit. Glad to know we have met your expectation! Your recognition of our products and service is our driving force. We will keep working hard to provide you with a better shopping experience in the future.
Thank you again for your support! If you need any further assistance, please contact us.
Quick and easy but unfortunately they are too small - am I able to exchanged?
Date of experience: December 20, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Hemmings, thank you for your great review and support.
It’s glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I have not received them. My order has not arrived yet.
Date of experience: December 19, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Ellen, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
I completely understand your concern regarding the status of your order. I want to assure you that addressing this issue is our top priority. I apologize for any inconvenience this delay may have caused.
Rest assured, I have personally escalated this matter to our fulfillment team. We are diligently working on expediting the process to ensure your order is processed and shipped at the earliest. I will keep a close eye on the situation and update you promptly.
Your patience and understanding during this time are greatly appreciated. If you have any further questions or need additional assistance, please feel free to reach out to me directly. Your satisfaction is our utmost priority, and we are committed to making this right for you.
Thank you for your continued support and understanding.
My parcel did not arrive. I would like a refund due to this
Date of experience: December 16, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Leonie, thanks for your 5-star rating.
It is our pleasure to provide great product and service to our valued customers. WalkOnBeach is striving to make high quality products with perfect fit. Our design department is working hard to keep our products consistent with the size guide. Meanwhile, we’re doing our best to deliver each package within promised time limitation. We’ll keep working hard and live up to your expectation.
Looking forward to being of service to you again in the future. If you need any further assistance, please contact us.
Never received the product Never received the product Never received the product Never received the product Never received the product
Date of experience: December 12, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear JENNIFER, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
Our customer service has contacted you via email. It will currently take three days to arrive. We deeply apologize for the inconvenience caused to you. If you can't accept the waiting time, we will refund you immediately.
For issues concerning orders and purchase, please contact: [email protected]
Product reviews would be super helpful. Also the product description doesn't give much information about the product. Like the material, is there any support? If so, what kind? Is the product true to size, or should you order up/down?
Excellent service and good delivery time. The costumes are good quality and last well in the pool.
Date of experience: December 10, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Lindy, thank you for continually placing your trust in us and for taking the time to review your experience.
We take the quality of our suits very seriously. Our production department also works hard to make swimsuits as consistent as the size guide. It’s glad to know we hit the mark for you. What’s more, there are lots of different designs for swimsuits on our website. If you ever have any queries when buying from us, please do feel free to get in touch to discuss. We're always here to help.
Thank you again for your support! If you need any further assistance, please contact us.
I was looking for women swimsuits with boy style shorts and couldn't find anything in the local store. Then I came across Walkonbeach.com, and immediately found great variety of styles, including the shorts I was looking for. The colors are amazing and the fabric patterns are interesting too. My parcel arrived in a week, which is great during this pre-Christmas rush. The quality of the fabric is good, it is solid and stretchy, and resembles women tennis wear. All seams are well done and tidy. Highly recommend this seller. Prices are very competitive too. I would have given it 6 stars and f there was such rating.
Date of experience: November 30, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Natalia, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
I was satisfied with ordering, delivery and communication. They were very good.
Date of experience: November 26, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Hi Lyn, thanks for letting us know the issue and sorry that our service has not met your expectation.
You can choose return your items click https://www.walkonbeach.com.au/return-policy.html
Furthermore, as a company aiming to offer the best service to all customers, WalkOnBeach usually offers several options for return/exchange, to simplify and shorten the return process and meet different demands from our customers. Glad to know that works.
If you need any further assistance, please contact us.
Easy to order. Good communication. Unfortunately item did not fit correctly.
Date of experience: November 16, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Janet, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Good, very satisfied. I am happy with what I received.
Date of experience: November 15, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Sue, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Easy to order and the product was delivered in a week.
Date of experience: November 9, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Jenni, thanks for your 5-star rating.
It is our pleasure to provide great product and service to our valued customers. WalkOnBeach is striving to make high quality products with perfect fit. Our design department is working hard to keep our products consistent with the size guide. Meanwhile, we’re doing our best to deliver each package within promised time limitation. We’ll keep working hard and live up to your expectation.
Looking forward to being of service to you again in the future. If you need any further assistance, please contact us.
Very easy. I like how you can sort and while searching for the right products. I like the variety and designs. I think I'll be back again.
Date of experience: November 5, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Agnes, thank you for taking the time to give us feedback.
Our design department works hard to make swimsuits as consistent as the size guide, which is based on the average customers' body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, you can contact our customer service for some advice. Your feedback means a lot to our entire team. We will try our best to optimize the size guide and hope it can be more helpful soon.
If you need any further assistance, please contact us.
I was pleasantly surprised with the ease of this purchase. And it arrived.
Date of experience: October 29, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Lynley, thank you for your feedback and your lovely words about our bathing suits.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions.
It’s also our honor to have your recommendation. If you need any further assistance, please contact us.
Easy website navigation and easy checkout. I ordered 2 swimsuits - both size XL (I am size 14/16 - pear shaped). One swimsuit top fit perfectly and had great structure/quality. While one swimsuit top was way too big. Fit more like size 1X or even 2X!
Date of experience: October 28, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Kim, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Easy. But had a long wait for the product to arrive. After reading other reviews I was really worried. I had no return issues as my bathers were good. But others have. Be wary and use PayPal.
Date of experience: October 26, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Deborah, thank you for taking the time to give us feedback.
Firstly, we are glad to hear that you are satisfied with our swimsuits. WalkOnBeach aims to provide customers with nice design and high quality products. We take every single customer seriously and are also committed to providing all WalkOnBeach customers with comfortable fit and secure design which meets customers' needs.
Secondly, we’re an online store based in US. Except the warehouse in US, we do have other warehouses elsewhere like China. Meanwhile, we stick to uniform standard to guarantee the quality, no matter where the suits come from.
Third, we promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
If you need any further assistance, please contact us.
Wasn't happy with customer service. I had to chase up my order only to find out 2 of item I ordered were out of stock… and then when I did receive my order it was the wrong suit… Can't get in contact with anyone to get this changed… very frustrating….!
Date of experience: October 25, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Melina, sorry that our customer service has not met your expectation.
We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
We will reply your emails within 3 days due to lot's of emails these days. So sorry for the inconvenience.
Easy to navigate website. Delivery on time as indicated. Value for money.
Date of experience: October 22, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear Sally, thanks for your 5-star rating.
It is our pleasure to provide great product and service to our valued customers. WalkOnBeach is striving to make high quality products with perfect fit. Our design department is working hard to keep our products consistent with the size guide. Meanwhile, we’re doing our best to deliver each package within promised time limitation. We’ll keep working hard and live up to your expectation.
Looking forward to being of service to you again in the future. If you need any further assistance, please contact us.
Great swimwear, but not all the items fitted. I am waiting for return confirmation, so I can give a positive review of the process
Date of experience: October 22, 2023
WalkOnBeach S.— WalkOnBeach Rep
over a year ago
Dear alison, we are sorry to see that this experience did not meet your expectations.
Can you give me your order information? We will deal with the return asap.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers’ requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
For issues concerning orders and purchase, please contact: [email protected]. Please contact with We promise to respond to every request from our customers within 24 hours, and we are also acting that way. It happens sometimes our e-mails being considered as junk mail, please kindly check your junk mailbox. If still no result, could you please share with us the e-mail address you used for contacting? It’s would be greatly appreciated if you could tell that. We’d like to try best to find what went wrong together with you.
Answer:When you're asking about sizing, we love to help! It really helps if you can share details like your height, weight, and measurements, so we can suggest the perfect fit for you. We've got these cool size guides that make it super easy to pick the right size based on what you tell us. And hey, don't worry—if the size isn't spot-on, our return policy's got your back for easy exchanges or returns. Anything else you need help with, just let us know!
For issues concerning orders and purchase, please contact: [email protected]
Answer:Online purchase made through walkonbeach.com can be returned or exchanged within 30 days from the delivered date.
For issues concerning orders and purchase, please contact: [email protected]
You also can click https://www.walkonbeach.com.au/return-policy.html
Dear Sylvia, thank you for taking the time to leave us a nice review!
We are committed to providing efficient logistics service for all of our customers. Our shipping carriers do perform better than we expected sometimes. What's more, WalkOnBeach strives to offer quality and stylish swimwear with nice fit. Glad to know we have met your expectation! Your recognition of our products and service is our driving force. We will keep working hard to provide you with a better shopping experience in the future.
Thank you again for your support! If you need any further assistance, please contact us.