WalgreensReviews 774

My order took forever to arrive. After opening one of the jars of gummy vitamins, my daughter noticed there was a big blob of melted gummies on the bottom. Yuck. How on earth could anywhere be hot enough to melt these things and especially coming from New Jersey? Knowing from the past that they don't accept returns on opened products I'm out the $ for it. Even if it hadn't been opened why would I want to pay postage and a restocking fee? Won't be using them again.

Good site with fast shipping. You can save quite a bit of money using their coupons and periodic rebates. The site has a few issues. Sometimes you have to pay really close attention to an item's fine print in order to click or checkmark a tiny box in order to get a discount for buying more than one of something. When you review your order before placing it, make sure all of your coupon codes, rebates, and special offers were applied. If they weren't, you can call customer service and they can fix it with you on the line. I shop at Drugstore.com comparing it side-by-side with CVS.com, and place orders with both for the items that they won by beating their competition.

There shipping is a scam and they don't even have the lenses they are selling to you. It takes forever, if you will ever get them at all.
Vision Direct advertised lenses with a discount price. I bought these lenses and PURCHASED 3 DAY SHIPPING. They did not disclose that it takes several days to process BEFORE SHIPPING. They DID not disclose that their 3 days shipping was not a GUARANTEED SHIPPING THRU a reputable service (i. E. UPS or Fedex) which guarantees. I ordered the lenses expecting them in 3-4 days. Twelve days later no lenses. They said they were going out that day. I PAID for 3 DAY SHIPPING. But they sent them out thru the US Postal Service. Their shipping is a SCAM. There is no guaranteed 3 day service via the postal service. I live in a rural area and do not have a mailbox That's why I paid for expedited shipping. THEY ARE MISLEADING AND ADVERTISING FALSE CLAIMS. THERE IS NO GUARANTEED 3 DAY SHIPPING. AND THEY HAVE TO ORDER THE LENSES THEMSELVES BEFORE THEY CAN EVEN SHIP THEM OUT. IF THEY DO NOT CARRY THE LENSES THEY NEED TO STATE THEY DON'T CARRY THEM AND THEY HAVE TO BE ORDERED WHICH TAKES MORE TIME.

I was very leery about ordering from VisionDirect after reading some of the posts. The prices were so good, that I decided to take a chance and I am glad I did. I ordered on a Sunday, received an email Monday morning that there was a problem with my prescription (doctor wrote the wrong year), they contacted the his office and had them send them a correct script. I had my order by the end of the week. I will definitely order from them again.

I have been very pleased with my experience ordering from visiondirect.com. I mistakenly sent my last contact shipment to my previous address. I was unable to contact the current tenant. Finally, I called visiondirect.com to see if they could help. They offered to send a replacement set free of charge (although the mistake was my own). I was thoroughly surprised and very pleased that they offered this solution with no haggling, negotiations, or pleading. EXCELLENT PROACTIVE CUSTOMER SERVICE! They have won a loyal customer.

If you pay with paypal, you cannot cancel even a minute after, even if the cancel link is active. So you go through the process of returning the item and then you have to carefully follow your refund, as it may never come unless you check on it and call them again! I once had to call at least twice to get my refund.

A more recent experience was when I called customer service because there was an error in the listed product and I was shipped the wrong product. Unlike a site like Amazon, I always get the feeling that they think you are a crook if you are trying to return a product. (I am from another nation and I don't have a typical American accent, so that may add to their "fears"). The first time I called the rep was so rude it was amazing. He cut the line on me. I called again and got another rep who, after a lengthy interrogation where I had to read all the ingredients in the product I had received, he understands the issue and agrees to send me the correct product. However I don't get a refund for the wrong product, even though I have to wait, and I don't know until when to get the correct product.

I was not new customer and have shopped at the drugstore.com often. I think they can be sleazy about refunds and wonder if all the glowing comments about them on this site are manufactured reviews.

I ordered contacts on January 9th. After a few days of "processing" I wondered what was going on and emailed. The lady said they were behind on authorizing prescriptions and that if I had a paper copy I could email or fax it. I did that. I emailed AND faxed it. I waited. Still processing. So I sent another inquiry on the 16th. On the 17th I got a response stating that the contacts I ordered were not carried in stock and it would take 2-3 business days for them to ship from the manufacturer. She said based in the time they should arrive any day. First off, the site did not say they didn't carry those contacts in stock, nor did they email me and let me know that they had to be ordered. Today is the 21st and my order is still "processing". I have sent another inquiry in telling them if they do not have my contacts then I am going to cancel. This is RIDICULOUS. Service. I have never had service like this from any website and I order online ALL the time and have for years. Just be warned. You might want to inquire on the stock of the contacts before you order, though I do not know if that will help or not.

UPDATE: January 27th. Still no contacts. I inquired again last week and a woman said they had the contacts, that they just needed to be unpacked. That they would be shipped out Wednesday or Thursday and would be overnighted to me at no additional charge. Plus a $15.00 credit for my next purchase. Yeah, right. Like I would ever place another order with this company at this point. So it is now Monday. I told them to cancel the order. I am beyond ticked at this point. It isn't worth the 25% off sitting here waiting any longer. Which I kind of suspect is one reason they are giving me a hard time. I ordered the Dailies Total 1 which are brand new and very expensive.

Twice now, I have ordered organic baby food to be sent to my grandson in Key West, and once it was shipped to me, costing me $12.35 to ship to Key West, and now I've just ordered more and was certain to choose the Key West address both on Drugstore.com and Paypal. It still came up as coming to Boston. So I called a customer service rep, and she said it's beause I used Paypal. I asked if she could guarantee that it will go to Key West, she could not. I asked to cancel order and she said no. So the product is good, buy one get one free, the shipping which is supposed to be free is lost on me having to send it from Boston to Key West, not to mention the loss of time.

Drugstore.com is a fine site to use as long as you don't pay via PayPal AND ship to another party. For example, I wanted to send a care package to a sick friend & pay via paypal. There were some issues with site functionality in that I had to keep re-selecting the shipping address. When I completed the online order, and received the order confirmation, it indicated that it was being shipped to me, not the selected party. It would have helped if there was a pop-up that indicated you couldn't ship to another party using paypal. I called customer service & was disconnected twice. The third time I got a customer service rep who gave me this rambling lecture on how I couldn't ship to another party using paypal unless I added a default address - and how was I supposed to know that? I asked to cancel the order and she told me it was too late & was probably already processed - even though I had placed the order just a few minutes before I spoke with her. Ridiculous bullshl!. She got a bit testy then in an unpleasant tone, told me I could always return it. So now I have two choices - I can pay $$$ to return an order that was amazingly processed in 5 minutes; or I can pay $$$ to ship it to my sick friend, knowing that it will get there a bit later than desired. Either way, I lose money & time. Not happy - will probably NOT use Drugstore.com again. Wouldn't it be nice if this Fortune 1000 e-commerce site made an effort to warn their customers about this glitch on their site? Afterall, I use paypal all the time when shopping on line & this is the first time I haven't been allowed to ship to a 3rd party. I just wish Drugstore.com would alert their customers to this BEFORE they place an order.

Be FOREWARNED. They will take FOREVER to ship, then stop responding to your requests for shipping info.

It has been a week since I placed my order (which is still "processing"). My prescription is there, the contacts showed "1-3 days processing time" on their website. I called to expedite (at an additional expense) because I needed to see, and was told it would ship that same day.

It did not. They really don't care about customer service.

Saving a few bucks is not worth it with this company.

Also - if you have a defective lens, you must send the entire box back to them for a credit of a new box. "There is no other way" is what I was told on the phone by Justin in Customer (Dis)Service.

AVOID THIS COMPANY