WalgreensReviews 774

I have never experienced superb customer service like I received from Jerome Etzel. He is a masterful photo expert with Walgreens at ******* Nine Eagles Dr. in Tampa, Florida. I couldn't retrieve precious 3 generation photos from my cellphone and Jerome saved the day. He installed a memory chip in my phone that was missing. Took his phone and researched how to get the phone to release the pictures to Walgreen's equipment. Jerome's persistence and expertise brought back pictures of my 98 yr. Old Mom with my sister and daughter and my deceased precious dog. These photos would have been lost forever without his thoughtfulness and diligence. I am most grateful to Jerome and Walgreens for hiring such an exceptional person.

Just try the drugstore once, and got an information from reviewers. So far, this site is good.

I am nearly speechless after communicating with these morons. The customer service agent argued with me for nearly 15 minutes. These guys tell you your item has shipped, but do not believe them. Also, don't bother calling them after they mislead you. I am blown away by this experience. I have never had a customer service experience this poor. Ok folks, you have been warned. Now, go get yourself some of those cheap contacts and enjoy the ride.

They have so many different choices, it's absolutely amazing. My first order with them was shipped over night, others I got within like 3-4 days. One weird thing that happened though, I recived someone else's order. So I contacted them asking what to do after explaining the situation, they told me if I'm unsatisfied I can mail it back, on my dime, even though it wasn't something I bought. I just felt bad for the person who never got their package.

Case in point: a few days ago I went to refill three prescriptions. Just a few of the problems:. Would not let me change credit card info. After entering order, site hung. Checked activity list a few minutes later and no order entered. No email received. Tried to re-enter order. Same result. No way to email them about their problems. For hours and hours, their "24/7" Chat said agents busy. Next day I get email from them saying "insurance problems" with the order. No way to contact expect to phone. No email. No chat. Then a "your order has shipped" email comes in! I borrow a phone and call local store. Takes forever to get a person. They cancel the order, as I request. Hooray. Next day, I get more insurance problem emails and if I don't contact them the order will be cancelled. I don't call again. Next day they ship the orders anyway!

Talk about messing up on the basics. (And yes, I moved my prescriptions to another pharmacy. Too bad because I enjoyed interacting with the local store staff.)

I went to their site because many of my friends recommended it. I was excited to find many of the products I use, and was having fun placing items in my cart. I reached $40.55, which exceeded the free shipping minimum, but, noticed one item was on backorder. I didn't think much of it until I scrolled down. I was stunned to see a shipping charge added for this item and felt I was being penalized. True $1.99 won't break my bank, but that's not the point. I exceeded the minimum order amt. For free shipping and it was not my fault that an item wasn't in stock. I didn't complete the order... just emptied the cart and left the site. Based on other reviews I read, I just may have saved myself a lot of grief and aggravation.
I've been shopping online for many years and have never been charged shipping on a backordered item that had qualified for free shipping initially. This is a first for me!
Not nice, Drugstore.