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WalgreensReviews 774

2.0

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Walgreens Reviews Summary

Walgreens has a rating of 2 stars from 774 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walgreens most frequently mention customer service, next day and store manager. Walgreens ranks 3rd among Pharmacy sites.

service
172
value
141
shipping
83
returns
71
quality
127

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Brazil
10 reviews
3 helpful votes
Follow Albert S.
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I remember going to their pharmacy and they had knowledge on the drugs I wanted to pick up. Also their staff were very friendly and didn't stop smiling at me till I left.

Date of experience: March 13, 2024
Florida
1 review
1 helpful vote
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I sent this message via email and received no response. Then I contacted customer service named Shawna, she did not help me in any way and after telling her this, she closed the session.

Date of experience: March 1, 2024
Ecuador
2 reviews
22 helpful votes
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Atleast it's convenient
January 22, 2024

Walgreens is more expensive than Walmart for my generic 3 month subscription, and it also limits your specific prescription to one store. However, this one store is very convenient to my house.

Date of experience: January 21, 2024
Florida
1 review
2 helpful votes
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I just had back surgery and had a script at the pharmacy and the text said it was eligible for same day delivery with a fee. So I paid it. Received a text saying it would arrive by 7pm. I called the number provided and was told they have no control if they are picked up or not because they outsource the delivery. He told me sometimes they don't pick up for delivery for days. But you advertise same day? And charge for it. So, I have to suffer in pain because of Walgreens.

Date of experience: January 9, 2024
New Jersey
9 reviews
10 helpful votes
Follow J W.
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They are the most disgusting, hypocritical and dishonest company ever! Their $35 free shipping is a brazen and thorough lie. Once you reach $35, it always says the item exceeds the total free shipping limit and it will automatically add the same shipping cost, if not more. It doesn't matter how light or small the extra item is. And they often have false deals, like this olive oil in clearance for example, if you add some in your cart and try to check out, it will always prompt a message saying you can't buy them regardless of the quantity. There's one time I ordered some toilet paper from them and it advertised one equals 4 regular rolls. I only realized it's a total lie when the item arrived. It's only like 25% larger than any other roll I've seen in my life at best. Their agents were so shameless that they just denied the issue when confronted with solid evidence. In addition, their app discount coupon never worked when I try to check out, no matter how hard or how much time I try.

Date of experience: January 3, 2024
New York
1 review
1 helpful vote
Follow Tasha B.
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Walgreens pharmacist can be absolutely rude and disrespectful. I'm taking care of my parents and small children and work two jobs. Last thing I want to be in is pain. I want to avoid any surgery at all cost so my dr treatment plant was physical therapy and pain meds to control the pain and it works for me. It's a shame a pharmacist wants to judge you for your medication choices. Walgreens need to do better. Many people need specific medications due to the others having a bad side effect for them. Pharmacist, Stop playing with people lives and let them live and do they have to do to survive in less pain possible.

Date of experience: October 16, 2023
New York
3 reviews
2 helpful votes
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94 St,New York
Walgreens Broadway 94 St,New York, NY. This location is horrible. I was falsely accused of stealing by cashier and security guard. I was asked to remove items from my pockets in front of customers and Staff in store. I came in to redeem bottle returns. Bottle machine is in front of store. According to suvillance camera I never entered any aisle of store. This was very humiliating and cause severe mental illness. Until this day nobody want to accept responsibility not apologizing or didn't show up for court to answer complaint. This store staff are treating customers in a reckless manner and falsely accusing them of stealing especially African Americans. This is unacceptable and everyone should be treated equally. Always treat people the way you want to be treated. Should be ashamed of yourself how I was treated. Stop the discrimination with shoppers.: :(( ((( This has caused so much harm to my health and quality of life.: :(( (

Date of experience: October 16, 2023
Texas
6 reviews
4 helpful votes
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Terrible pharmacy
October 9, 2023

Rude staff. Long lines and higher prices than other pharmacies. Staff are overworked and stressed and in a hurry

Date of experience: October 9, 2023
Texas
1 review
0 helpful votes
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I placed an order y'all are out of product, so why do I have to wait 5 to 7 business days because I canceled my order that doesn't make sense at all.

Date of experience: October 6, 2023
Missouri
1 review
0 helpful votes
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Worst pharmacy
September 29, 2023

Lindell Walgreens has 0 customer respect or service. They do not even answer the phone sometimes. They cannot find prescriptions and have terrible management.

Date of experience: September 29, 2023
Colorado
1 review
1 helpful vote
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Awful, awful.
September 23, 2023

They lied that they had a prescription in stock --FOUR times. As a result, it was too late in the day to get the prescription transferred. My wife went without eye medication for days. If her vision is permanently damaged, Walgreens will be sued. It is awful if the only way to conduct a retail business is to have my lawyer talk to their lawyer.

They are liars, irresponsible, and have zero compassion.

Date of experience: September 22, 2023
Minnesota
7 reviews
2 helpful votes
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Walgreens sucks
September 19, 2023

Walgreens sucks. I went to the trouble to order 4 vitamin items on line. At checkout there was a 'problem'. The problem was with walgreens. So i called the number to talk with someone. She offered to help me place the order. I had to read to her each item ordered. After 10 minutes she transferred me to the bill pay link. I entered my info and the bot said i would be connected back to the team member. After waiting 2 minutes, the call disconnected. I had no idea if the order went thru or not. The last time i ordered online there was also a problem and i had to straighten it out in the store. This chain of stores is not worth my time or yours.since this mishap was online i have no receipt.

Date of experience: September 19, 2023
Florida
1 review
0 helpful votes
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The guy Christian,in the photo center is awesome he helped me with the photos,i, needed off of my phone,and he helped me throughout,the whole process,and the store workers were so helpful,as, well,and they were very nice,and the store,was very clean,and organized,and the other workers that works there were very nice as, well,

Date of experience: September 4, 2023
Colorado
3 reviews
0 helpful votes
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In and out
August 25, 2023

When im in a hurry I can place an online order and its ready within 30 minutes. Most locations have the drive up area and wait time varies. Thing may cost a little more but there is never a hassle getting to items or in stock or in check out.

Date of experience: August 24, 2023
Texas
1 review
0 helpful votes
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A follow up to my previous negative review of Walgreens for immunizations:

The next day, 8/15/23, after complaining online and to Walgreens itself, the Store Manager Mr. Kevin Frady called me. We talked about the situation, he said they actually did have the RSV vaccine and did not know why his staff told me they did not. He apologized for the poor service and promised to provide the correct service his customers deserve, if I would return for the immunizations. I agreed.

So the following day, Wednesday 8/16/23, my wife and I returned for our immunizations. Mr. Frady saw me, said hello, and went about his business running the store.

My wife and I went to the pharmacy on time for our scheduled appointment, went through the routine of filling out the paperwork and got our immunizations. My four vaccinations and my wife's single shot took 5-10 minutes total. But the whole process still took about 45 minutes. This time, there was no line for prescription refills, so the staff was not running ragged as it had been on Monday.

Overall, I wish the process was quicker. But my faith in Walgreens is restored. I give them 5 stars now.

Mr. Frady said goodbye when we left

Date of experience: August 14, 2023
Virginia
1 review
0 helpful votes
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New process
August 1, 2023

I went to Walgreens to pick up my blood pressure medication. When I arrived the stated that they have a new procedure and my medication would be ready tomorrow. I explained to the person at the window My doctor stated if I didn't get this medication today I will be forced to go to the emergency department. He again stated it was nothing he could do. I left and had to report to the ER. I spent 6 hours in the ER getting a whole work up in order to get my medicine. The next day I called at 11am to ask if my medicine had arrived and the lady that answered the phone stated that it was there and once they process it in I would get the notification on my phone. I asked her if she could just make sure it was there and I would wait if not I would have my doctor use another pharmacy. The lady stated she would check the manifest. When she came back to the phone she stated that my name was not up there, she then stated she pulled my prescription and now she can fill it. Please tell me why they couldn't do this yesterday?

Date of experience: August 1, 2023
Tennessee
1 review
0 helpful votes
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Due to damage to lumbar region of back, I occasionally use oxicodone for pain relief. My doctor submitted prescription for 60, wich will last for 6 months. 5 days later I am told they are out and have no idea when it will be in. I can order jelly beans from Amazon and immediately know when they will arrive

Date of experience: July 22, 2023
Pennsylvania
1 review
0 helpful votes
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I went to Walgreens on 1111 north 9th Stroudsburg Pennsylvania. I was assisted by Mariey Rosario and Krystal.
They did a fabulous job helping me, they were friendly and knowledgeable.
Outstanding employees who deserve 5 stars!
I am looking forward to go back to that store.
Nicole Jackson

Date of experience: June 26, 2023
California
2 reviews
0 helpful votes
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The Walgreens Pharmacy on the corner of California street and Spruce street in San Francisco: HORRIBLE SERVICE! To reach out to them takes more than ONE HOUR and then they just HANG UP! The WORST STAFF EVER!
I've made a several calls and ALL of them took me, at least, 45 minutes to get someone on the phone, yet, they were NOT able to help. All other calls take more that an HOUR after that- they just hang up.

Date of experience: June 14, 2023
Illinois
1 review
0 helpful votes
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Daniel
June 14, 2023

He was a really good help he helped us find things. He can get people to make their days and I love how nice he is

Date of experience: June 13, 2023