Walgreens

I'm extremely upset and disappointed with the pharmacy at this location. This is the second time I've driven an hour to pick up my medication, only to find the pharmacy closed with no pharmacist on duty — despite receiving a message that it was ready for pickup. There was no notification, no signage, and no courtesy update. This is unacceptable, especially when people rely on timely access to their prescriptions. I'm transferring my medication to my local CVS and will be sharing my experience with others. The lack of reliability and communication at this pharmacy is unprofessional and harmful. I wish i could rate them less than 1 star!

Walgreens Pharmacy, Monmouth Illinois is the absolute rock bottom in customer service and professionalism. They are constantly closing the pharmacy for days on end and lying about why. They will tell you lie after lie to cover their incompetence. Most of the staff are nasty with their responses to questions.

Why is it hard for people to have common sense? I came to drop off two prescriptions and to pick up one. Courtney, the heavy set caucasian girl they had working the window, was unnecessarily rude and disrespectful. I tried to ask three simple questions. 1. When will they be ready for pick up? Her answer: they'll be ready later. I don't know when. This isnt a clear answer. So I asked; 2. Would it better if I take them somewhere else because I am going to need them tonight? She got rude and started overtaking me mid question, her shift in tone displaying a distasteful attitude of annoyance towards me simple stating that I would need the medicine tonight, because they were immediately necessary. In response I asked for the prescriptions back and to pick up the order that had already been filled. Instead of listening, she threw the prescriptions into the ben and walked off. She ignored us for six minutes, clearly seeing us at the window. She didnt come until the store manage "Heavenly" was called. Courtney then would make an excuse claiming she thought we drove off. How did she think we drove off when she was looking at us constantly the duration of those six minutes? Her attitude changed immediately when she realized that we were on the phone with corporate filing a complaint. When it finally came time to get the prescription that was ready, she tried to hold my debit card hostage to force us to listen to her. My son, who is a Deputy informed Courtney in that moment that she was now committing a felony, which unlawful possession of a debit/credit card is a Class D felony. That is the only reason she gave it back. It is ridiculous how entitled and unprofessional people are. Half the time this Walgreens doesn't even have the antibiotics nore pain medications in after they claim they just had a truck. That makes me wonder if someone is taking them Where are the medications going? This is the Walgreens located at 2940 West Main street Dothan AL, *******. David Damon is part of the problem. He rather make excuses insted of correcting the problem. I have a dash cam video of the full conversation and, Courtney uncouth behavior. DAVID DAMON This email was sent by the organization that owns the logo shown. www.medallia.com From: *******@app.medallia.com To: Customer Tue, Dec 30 at 8:29 AM Dear Customer Thank you for sharing about your recent experience at Walgreens. I appreciate your willingness to share your concerns. We will use your feedback to ensure customers do not experience this same issue in the future. Ma'am, I do not know what happened but one thing I can tell you is that something is missing here because Courtney is not a mean or rude person at all. Also, if we cannot fulfill a prescription, and the customer needs it quick, we can recommend the customer to get it at another Walgreens location and/or go to another pharmacy and we can transfer them the prescription. If you would like to email or call me to discuss this in more detail, please contact me using the information below. Thank you again for sharing your concerns as your feedback is critical to help us improve the experience at Walgreens. We hope to see you again soon. Sincerely, DAVID DAMON Mgr. *******@store.walgreens.com Walgreens www.walgreens.com 3/5 (4 reviews) · Drugstore in Dothan, AL 2940 W Main St, Dothan, AL ******* Open · Closes midnight · More hours *******149