Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Walgreens

Walgreens

2.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Walgreens?
grey stargrey stargrey stargrey stargrey star

Walgreens Reviews Summary

Walgreens has a rating of 2 stars from 774 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walgreens most frequently mention customer service, next day and store manager. Walgreens ranks 4th among Pharmacy sites.

service
172
value
141
shipping
83
returns
71
quality
127

We monitor reviews for authenticity

Minnesota
12 reviews
25 helpful votes
Follow Dawn W.
Unfollow Dawn W.
Share Review
Report Review

Walgreens
April 24, 2015

I use it all the time, we are a walgreens family and not just for medications. It is always well stocked.

Date of experience: April 24, 2015
Saudi Arabia
2 reviews
12 helpful votes
Follow Veronica A.
Unfollow Veronica A.
Share Review
Report Review

The selection this site offers for acne creams and beauty products is pretty intense, the only thing I would say is unlike going in person for exchanges, the process here is a bit of a hassle. If you only have one item to return or exchange, it really isnt worth the effort, BUT, out of the 8 items i ordered, I was only unhappy with one.

Date of experience: April 24, 2015
California
3 reviews
7 helpful votes
Follow Jennifer S.
Unfollow Jennifer S.
Share Review
Report Review

Always get it right.
April 18, 2015

I never have a problem with orders from Drugstore.com. They get it right the first time. I have been using them for several years. Usually my order arrives in two days, without priority shipping. Living in the country, I use online shopping a lot. Can always rely on Drugstore.com.

Date of experience: April 17, 2015
Florida
1 review
0 helpful votes
Follow Angela C.
Unfollow Angela C.
Share Review
Report Review

Was good up to now
April 15, 2015

I am very disappointed. I have been buying from Drugstore.com/Beauty.com for some time.
Received a $10.00 off for Beauty.com today with my order. Attempted to use today, it was rejected.
Purchased the items from another site.

Date of experience: April 14, 2015
Hawaii
1 review
0 helpful votes
Follow Sunny H.
Unfollow Sunny H.
Share Review
Report Review

Got an email from them out of the blue saying our order of nicotine gum went thu and would ship. Problem is we didn't order nicotine gum. We don't even smoke! Called them to tell them we didn't order it. They brought up our acct we set up like two years ago to order something. Told me the best they could do was close our acct with no expanation of how or why this happened. Asked them to refund the money and not to ship anything to us, but no, can't do that. Talkt to your bank to dispute charges. The ENORMOUS headach and time we had to go thru with our bank was unbelievable. Had to cancel the card, call, email, change all the accts the card was attached to. Took days. Thanks for your help Drugstore.com, you jerks. DO NOT SET UP AN ACCOUNT WITH THEM!

Date of experience: April 13, 2015
Argentina
8 reviews
1 helpful vote
Follow james b.
Unfollow james b.
Share Review
Report Review

Down to earth information that everybody should consult if you are using a medicine. This kind of sites make internet like a big library, a great pleace.

Date of experience: April 8, 2015
Connecticut
2 reviews
22 helpful votes
Follow Elizabeth L.
Unfollow Elizabeth L.
Share Review
Report Review

Good Company
April 7, 2015

I did business with Drugstore and was very satisfied, the only reason I switched to Walgreens who I am also very satisfied with is that Drugstore raised its free shipping where you have to buy $35 worth of merchandise and Walgreens is $25. Otherwise I was very satisfied with the merchandise and the service & deliveries.

Date of experience: April 7, 2015
Texas
4 reviews
1 helpful vote
Follow Brenda D.
Unfollow Brenda D.
Share Review
Report Review

Great place!
April 7, 2015

They still had my makeup that had been discontinued, and I got to stock up on it!

They do exactly what they say they will do. I love that!

Date of experience: April 6, 2015
GB
1 review
0 helpful votes
Follow Vendi a.
Unfollow Vendi a.
Share Review
Report Review

Walgreens - LOVE!
April 5, 2015

You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

Date of experience: April 5, 2015
Oregon
15 reviews
51 helpful votes
Follow Walter J.
Unfollow Walter J.
Share Review
Report Review

I can't recall buying anything from Drugstore.com for among other reasons my prescription plan decides where I buy what. However I have found the site's prescription drug information and interactions information helpful.

Date of experience: April 5, 2015
Georgia
5 reviews
22 helpful votes
Follow Vincent M.
Unfollow Vincent M.
Share Review
Report Review

There probably the best I have used. And customer service always super, try this site once and you'll be back also.

Date of experience: April 2, 2015
GB
4 reviews
4 helpful votes
Follow Alexandra F.
Unfollow Alexandra F.
Share Review
Report Review

Got to love their range and an ability to filter according to type of product (such as all-natural).
Quite happy with the cash back too.

Date of experience: March 31, 2015
Oregon
2 reviews
7 helpful votes
Follow Rubye J.
Unfollow Rubye J.
Share Review
Report Review

While they don't have everything I'd like them to have, they do have a heck of a lot more then my local drugstore. The order comes very quickly in spite of my using free shipping (free when over $35). I've had a problem with a couple of items and they immediately sent me a return label and refunded my money right away. On top of this, most of the items are the same price as in the store and some things are even less expensive.

Date of experience: March 29, 2015
Illinois
5 reviews
19 helpful votes
Follow Lake R.
Unfollow Lake R.
Share Review
Report Review

drugstore.com offers free shipping with minimum purchase of $35. So I typically wait until I know I'll need at least the minimum dollar amount of products. I buy from them about once each month. I've always been very happy with their service. The one time I wasn't satisfied with a product, they promptly sent a replacement at no additional cost to me.

Date of experience: March 28, 2015
Kentucky
3 reviews
5 helpful votes
Follow Jesse R.
Unfollow Jesse R.
Share Review
Report Review

Stopped using
March 26, 2015

Drugstore dot com had fair prices, but getting free shipping was a hassle. We were inundated by emails and the only option at the time was stop all emails. That resulted in us losing our points. Other drug store and online retailers just apply the discounts on the spot, or offer them at checkout. I gave them three stars in case they've improved things.

Date of experience: March 25, 2015
Arkansas
6 reviews
2 helpful votes
Follow Marian C.
Unfollow Marian C.
Share Review
Report Review

Love Drugstore.com
March 18, 2015

They carry lots of all-natural products for humans and dogs. They have natural foods for me and my dog, makeup, snacks, and more. They ship for free, if you order at least $25, and deliver your order on time and right to your door. I've been ordering from drugstore.com for about 4 years now.

Date of experience: March 17, 2015
Florida
25 reviews
26 helpful votes
Follow terry h.
Unfollow terry h.
Share Review
Report Review

Great prices
March 12, 2015

This is 100%a great shopping exprience no outdated product that i received and terrific prices i shop there after i look at sephora and ultra pices on the same items. Always beats them hands down

Date of experience: March 12, 2015
VI
19 reviews
17 helpful votes
Follow Onika T.
Unfollow Onika T.
Share Review
Report Review

An item in my order spilled, but overall ok. Sometimes packages take a long time to arrive; other times they arrive super fast.

Date of experience: March 10, 2015
New Jersey
1 review
0 helpful votes
Follow Amanda C.
Unfollow Amanda C.
Share Review
Report Review

SCAM!
March 9, 2015

I recently ordered many products from this website because they were offering a free gift that I really wanted. After calling them before I placed the order, to make sure I would get it, I can a receipt that shows my free gift on it. I receive my order in two shipments, but never receive the gift. Then I call them to ask what happened, and they tell me they won't be able to give me anymore because it's no longer in stock. The only reason I purchased my products there was to get the free gift. I could've shopped anywhere else. So, to me, this was a total SCAM. Just to get people to buy from them. Well, they lost a customer, and I'm gonna make sure a lot of people know about this.

Date of experience: March 9, 2015
Florida
5 reviews
88 helpful votes
Follow Marilyn W.
Unfollow Marilyn W.
Share Review
Report Review

Drugstore.com has a great selection, free shipping over a certain dollar amount and offers hard to find items. I save my list for ease of ordering. One stop shopping keeps me from driving all over town looking for items on my list. Having everything delivered to my front door makes shopping easy. Been a drugstore.com shopper for years. It's easy and fast.

Date of experience: March 7, 2015