WagJag

My order came with missing components.
I have sent multiple email and they have not responded. I have also called multiple times and placed on hold for hours. Customer service is non existent.
Save your money

Advertised 10 oz Australian Wagu striploins and provided AAA.
WagJag advertised 10 oz Australian Wagu strip loin steaks for sale. 6 for $115.00.
I purchased 2 boxes and when they arrived I was surprised to find nothing better than Canadian AAA, at best. The company, that provided the steaks, The Butcher Shoppe, has on their website photos of the different steaks, and clearly, the steaks I received were not anywhere close to Wagu of Kobe, as was on the label.
I contacted WagJag with photographs and they said that the Butcher Shoppe said they were in fact Australian Wagu. Not even close! A complete rip-off.
I will never shop on WagJag again. Not the Butcher Shoppe either, as they are both liars.

I've been contacting them daily for a week. They are incredibly difficult to work with. I sent proof I only got one pair (picture evidence, package couldn't even hold 2 pairs). They didn't respond. After days of calling I finally got a hold of someone. They acknowledged my emails. And now ghosted me.

Low quality products & services.
Horrible return policy.
Atrocious customer service.
For the low prices, I've been buying nothing else, but lots of problems.

I'm convinced they are just out for people to visit their site. Coupon codes don't even look like coupon codes. So this proves they are just out for site visiting
I.E…. SIGN UP TO GET CODE this is what it looks like.

ONE STAR RATING AS CANNOT GO LESS THAN THAT IDEALLY ROM MY SIDE THEY DESERVE -5 STARS
March 2022 was my first time using WAGJAG for making a purchase. Below are the major Issues I encountered with my purchase:
1. After signing up I got an email confirmation and a 15% first purchase discount code. At the time of making the purchase there was no screen in any step of purchase that asked me to enter any discount code and I ended up paying the price without getting any benefit for the discount code provided.
2. The T&Cs stated that full refund will be provided in case cancellation request is within 48 hrs of purchase. After realizing that I was unable to utilize the discount code I sent an email to *******@wagjag.com (which is the only email address provided on their website) and it has been more than 3 days and I have not received any response from these idiots.

Very disappointed with this site and it feels like they are only concerned about whatever revenue they earn by selling the deals and if a customer has any issues and raises them they are least bothered to take care of it or respond.

Ordered storage containers the pics shown implied they stood open on their own. Paid premium price for dollar store quality. Also noticed wag jag no longer has reviews for items. They don't stand by their products.

I have found that the merchandise I received was of good quality. When unsatisfied with the merchandise I had excellent service in returning the merchandise and received a total refund. I even booked a vacation through WagJag to Madeira, Portugal and it was one of the best vacations my wife and I have taken. I would not hesitate to use WagJag.

Victor Cottrell

I have reached out 4 times to the email provided for Customer Service. No reply. I've placed many meat delivery orders and have never had an issue till this last time. I never received a Kangaroo time confirmation. Then it just suddenly appeared on my porch around 4:30. If my dog hadn't heard a noise I wouldn't have known. The box of chicken was wet and no secure tags keeping it closed as well as corners of the packages were thawed. 4 times I've reached out and no reply. Will not be using them again.

It's been almost 7 weeks already since I made a purchase and I haven't received my order. It's supposed to be delivered within 1-4 weeks. There's no update on delivery even.

I have tried to call Wagjag contact phone number and the voice message indicates they will not be answering phone calls, only emails. I am trying to get a refund for a Toronto Harbour cruise that is not in service this year. They told me to call wagjag for a refund. Via email only the customer service rep from Wagjag tells me that I'm entitled to a wagjag credit only seeing as it's over the 14 days since I purchased the voucher (few months). I'm trying to tell the wagjag rep that through no fault of my own, I couldn't use the voucher if the cruise is not operating! This is a total rip off, wagjag is benefiting from not having to reimburse customers their money. I don't want a credit and I should have the option.

I buy quite a few grocery purchases from Wag Jag. Even if there is a problem with the product which is truly out of their control, they are always helpful with the resolution. Will continue to purchase.

I was uncomfortable about the product description I wanted to order. It was missing some key points and it was not answered by clicking on the questions for the item. I emailed customer service to confirm and provide answers to my questions. It was not instantaneous but a reply was received. In the end, I was completely satisfied and very appreciative of the care I received.

I've been away drag customer for probably eight years. I have ordered everything from meats to trips or hotel stays and products as well as the odd gift certificate.
I most recently had an issue with one of my purchases. When I contacted the ragtag representative they ended up resolving the issue with the seller and redeemed my purchase money. It was done in a customer service friendly manner.

I had an issue when placing my order. I called their customer service line. The CSA which helped me was very friendly, apologetic & helpful. He corrected the mistake for me so quickly. I received my order in the allotted time and was very satisfied with the sheets. Wag Jag is a great place to get great deals!

I have been very happy with purchases I have made on this site. The only problem I did have was handled in a very professional and timely manner to my full satisfaction. Would recommend highly.

SHAME ON YOU:
A voucher from last winter season for ice fishing because of pandemic... I could not use... I asked for special situation reason refund. They denied including managerial level... shame on you and will report you to Consumers Reports and Consumer agencies from Canada... shame on you... if you understand that which I doubt!