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Used the massager twice and then it stopped working. Not able to return it because it was over one week since it was delivered. Waste of $100!
Businesses beware about promoting your business on their platform. They sell the coupons and find every possible way not to pay you after you have spent time and money doing the work
These are knock offs and not even good ones!
I bought 2 pairs of quoted from their website, " What you get
A pair of authentic Ray-Ban Sunglasses in one of five models and a variety of colours and styles."
Took 4 weeks to arrive, one pair fell apart when the lens fell right out of them and smashed on the floor. The other pair the Ray-Ban logo wore off! When I sent an email to complain they say why did I not report earlier? They are selling fraudulent goods and should be in jail!
And not the first time they sold crap, another time Oral B replacement toothbrushes, again fake!
I hope these guys get screwed, sued!
L
I ordered a $15 necklace and never recieved it. They said it was dropped off by Purolator but I never recieved it. Went through a few emails and then all contact stopped and I never recieved the necklace or a refund. So very disappointed in this. They have lost a customer over a $15 necklace. Poor customer service! Booooo wag jag
I ordered a gas gift card and once I received it I realized it's not the way I thought they would be used (you're paying $50 upfront for a 5 cent discount per litre up to $75 in savings). If that didn't make sense it's because it doesn't and no one in their right mind would fork out $50 to receive $75 back in gas savings over the course of a year pretty much. I asked for a refund immediately because the way it's advertised is very misleading but they refused. I even called Esso directly and they informed me they have had many issues with customers complaining about this. I pass this messaged along to wagjag and asked them to escalate the issue but they've just stopped responding. Well I hope that one purchase was worth it because I will NEVER order from them again. Total rip off and no customer service whatsoever!
Unreliable to deal with, irresponsible. Bad experience. Have not received the order, no refund, no response.
I have been debating whether to try wagjag. Reading the reviews I don't think I will chance it. Not reaching customer service and so many negative reviews is a huge red flag for me.
Only received 12? Phoned the Seller number but voicemail full and cannot accept any messages.
Do not deal with Wagjag company, if you are smart.
They never answer their voicemail, or emails, so can't get refunds.
Never order anything from this this is worse online company they take your money and no response and product you get from them if some how some one you get connected then they give you false statement like they deliver your items to different address or they say they deliver to your address which is completely false statement so be careful and don't purchase anything from this site
WagJag appears to be like an insurance company. Looks good, until there is a problem or claim. Try contacting them and you get a voice message to email them instead and they will call you in 5-7 business days. I emailed them twice - last being June 5. I still haven't heard from them. This sounds like a cheap company who doesn't back up their products to what they are suppose to do. I am presently out over $60 and I will not purchase from them again - until they contact me for a resolution.
Again - it is Buyer beware.
Update - I am now changing my rating from 2 to 5. WagJag did reply and provided a full refund to my credit card - without requesting the faulty item returned.
Thank you WagJag.
Terrible service, poor customer relations, outright lies in responses. ADO NOT USE WAGJAG. Try Amazon. Faster, more reliable.
It took 3 months to resolve this issue and am not happy about the only solution provided, credit instead of full refund considering we are now living through a pandemic and I would not be able to use the voucher that was originally purchased.
In unprecedented circumstances such as this, it would behoove WagJag to be more flexible with policies.
I can guarantee, once I've used the credit issued, I will never use WagJag ever again.
This was the first and last time.
Against my better judgment (so many bad reviews) I ordered a golf tent (for home use) a month ago. I realize during COVID things are slower. The product hasn't arrived nor has there been notification I tried to call bytthe message is they won't answer phones, and they don't answer emails either apparently, since I'm still waiting for a reply They can never compete with Amazon, The Bay or other ethical retailers. Garbage.
Wagjag is great for near instant rebates to visit Niagara Falls or some other tourist cities, go golfing, eat out. I have used it for groceries and wasn't disappointed in the quality of the product. But will never again buy a product. Its been almost 45 days since I ordered the GE Sol light/Alexa and no word yet, deal closed 30 days ago, from what I can see it hasn't even shipped yet.
I ordered a dozen of vouchers and it took me over 14 days to receive them. Once I received them I realized it's not the way I thought they would be used. I asked for a refund immediately but they refused. I hope your company will go bankruptcy very soon. Just don't ever go to purchase anything on this stupid website!
Terrible service
I ordered 4 dash cams as Christmas gifts they all came without SD cards was told they were mailed over 3 weeks ago and still never received them then one of the cameras does not work keep shutting off then told there is only 3 employees and they have over 700 Complaints
I have called over and over and get the run around each time
First time customer and last I will never order from them again
Terrible service
I bought smart watches and they are cheap garbage. I would caution anyone against buying electronics through WagJag. I tried to get a refund and the very unhelpful customer service representative said all sales were final and then told me to have a lovely day. Seriously?
Bought wireless iPhone chargers, both don't work. Contacted WagJag about a refund almost a week ago and no reply. It's been a frustrating experience and it's a good thing I learnt my lesson on a small purchase. Listen to what people are saying on these reviews because it really is true. This company does not stand behind its customers.
Hello!
We got your email Thursday and are just getting to responding to it.
It seems that the item you purchased, the wireless charging pad, works with Qi enabled devices only. The deal did mention this information: https://www.wagjag.com/deal/pack-led-wireless-charging-pad-4417895
We will respond to your email to resolve this issue today.
Regards,
WagJag Support
Be very wary of what you are purchasing. Almost all the physical goods are sourced directly from China... as such, the descriptions are almost always in some way incorrect. Made the mistake of buying from WagJag one time which was one time too many.
Followed up with Customer Service multiple times and have been presented with zero solutions.
Save yourself the hassle. Go on AliBaba or Ebay and deal with the sellers directly.
Hi Joe,
Please provide an order id so we can investigate this.
It is correct that a lot of the items are sourced from China but they go through a rigorous process to be vetted first, before being put up on the website. However, as with even iPhones, there is a 1-2% defect rate which any seller will be exposed to. If you have emailed us and not heard back, we sincerely apologize and will definitely make this right for you.
Please provide the order id and we will get in touch :)
I had an issue with a voucher that I had purchased and Michael from customer service helped me to resolve the issue.
Hey Anna
Please email me at [email protected] and I will look into this issue for you to come up with a suitable resolution.