Fandango at Home (formerly VUDU)Reviews 370

I upconverted 10 blu rays to be digital copies as part of promotion from VUDU. They charge $2 to convert a blu ray and $5 to convert a DVD. I converted my Matrix blu ray and I was charged $5. I contacted their customer support to ask for a $3 credit. They just kept asking me questions and never resolved my issue. First they wanted a picture of the blu ray case. Then, they wanted a picture of the blu ray disc itself. Which I think is crazy because they never ask for a disc for the other 9 I converted. It's like they thought I was lying. Plus, their customer support feature on their website and mobile is not responsive to a phone. I could not upload a picture from my phone, I had to login to my desktop. And from their website I was having problems pulling up support from my desktop. I was tired of jumping through hoops for $3. I won't be using their up convert feature again. Just a waste of time. I will stop buying my movies from them as well.

The service is perfectly fine (although no significant advantage over Amazon) until something went wrong with a billing issue. Then the wheels fell off. Our bank saw a repritive change (that was legitimate) and bounced the charge. Now, if this happened at Amazon, the access to that particular purchase would be removed - they would say there was a problem with the collection of payment. But Vudu suspends the entire account without notification or even a good process. They then make it your problem to get access back.
That brings you to support - which as many point out is woefully unresponsive. If you are going to shut down someones access to something they have BOUGHT you need to be very very good at getting them back up again. They don't really seem to care - it's your problem. Hint, it's their problem.

Everything is good if everything goes right once something goes wrong or you need help don't expect to even receive an answer to your email for at least a week and a half. They are abysmal. I've been using Vudu since it was a set-top box that you had to pay for just to stream movies. I am done with Vudu. Fortunately the hundreds of movies that I bought from them are all digital and can be transferred to another service. I even send an email complaining and they sent me a generic response back not even acknowledging that I was upset with their customer service. Not even any humility as a company, I'm done.

Vudu are lying thieves that won't do anything to help you. I have over 300 movies. Two of my movies disappeared. They won't honor and replace my missing movies. Don't risk losing your money with them. I was a loyal fan of them and profitable customer.Not any more. I searched reviews on line and found out im one of many. Some of you reading this will say they are the best, I've had no issues. Well guess what, that used to be me. Once it happens to you you're gonna think back to this post. You've been warned... UPDATE I started posting on fb, IG ect and vudu started blocking my comments so ppl won't know the truth. Use another service or you'll be out money

Was looking for specific movies on amazon that could only be watched by either subscribeing to hbo or other paid networks to watch movies like showtime or etc to watch the movies I wanted so tried VUDU cause I just wanted to rent specific movies without having to subscribe to hbo or other networks to watch and I am very happy that I did I could rent or buy all the movies I wanted and think they look great better then amazon and as far as the reviews I've read from others that say the movies stop playing or stopping or cutting out I've never had one issue with that so it must be there wi-fi network but yet they blame VUDU that's pretty pathetic cause I think they offer great service and I haven't needed to contact them for anything cause like I said I've had no problems for over a year with streaming movies or whatever off there network will be a customer for a long time and will be renting or buying not very often off amazon

If they don't recognize your email, and they typically won't, they will DEMAND a PayPal receipt number (which means you have to terminate the call to look one up and wait another 20 minutes to find a COMPENTENTENT person, sometimes called a "Supervisor"). OR, they will ask for your credit card # so they can bill you again. Then, when calling back, they have no idea what you're talking about and you have to re-produce the same scenario you spent the past half hour talking to them about.
Seems they intentionally make it difficult to contact them. By the way, the last time I asked to speak to a supervisor, that person became abusive and belligerent. These people MUST be part of some sort of crime syndicate, or, if they're acting on their own, they are doing so without ANY regard for their customers. I'd be willing to join a class-action suit against these monsters.

All movies play a few seconds,, then stop for 3 to 5 minutes then play for a few more seconds them stop,, then play then stop and so on! I made a mistake and rented one. It took 7 and an half hours to watch a 93 minute movie that I paid money for to watch! All VUDU contact support numbers didn't work. Do not ever rent or buy a movie to watch. All movies play and stop play and stop, free or rented. All movies! Sorry website! Not wroth a crap!

I'm happy with vudu they have a good selection. One night might wife and I didn't finish a movie. Started watching the next night (same time) but of course the 24 hour rental was over. I paid for it again (of course -- not going to miss the ending) but was pissed. Asked vudu for a refund and to change their rental period to 28 hours for obvious reasons. I got the refund (wow!). I doubt they'll change the policy, but still get 5 stars...