Fandango at Home (formerly VUDU)Reviews 370

Wonderful at first until a purchase I did yesterday at Walmart. Walmart and Vudu have a collaboration when you buy something from Walmart you should be able to watch your video instantly on both Walmart/Vudu or Vudu itself. Both company's have been giving me the run around and pointing their fingers at one another as to why I can't watch my purchased movies. Frankly this is ridiculous, I emailed proof of my purchase and a pictures showing Vudu that in fact I have bought the items and picture showing they have taken it out of my bank account and even a picture showing that it is suppose to be watched instantly. Why are they now dodging me and shoving me under the rug? It's because I guess a buyers satisfaction is not on their top priority list.

Very upset with Vudu/Ultraviolet! First there are two not one site. Whether I go to Vudu or Ultraviolet I cannot access anything. Vudu is stuck on this page for a movie marianne. I logged in and when I clicked on the dash to access my movies it went to the page with marianne and I can't remove it, when I try to click on the other links that show they are broken it does nothing, when I click on my account or anything on the page it does nothing. If I go to the Ultraviolet site it shows all my movies but will not allow me to watch them. I have and will continue to file complaints on every site I can find to complain on. I have put a stop on my credit card so they cannot charge me for anything else. I even contacted them, with no response...

I bought Season 6, Sons of Anarchy. When we started to watch this there were promos and adds at the beginning of Episode 1. At the end of Episode 1 more adds, then after going all the way back to the beginning and getting on to episode 2, more adds. I ran thru the episodes and all contained adds at either beginning or end and some at both ends. I contacted VUDU customer service and requested a refund of the 19.99 for SD edition of SOA's. I was told they do not make refunds once you have watched some of the episodes. How else would I know the download contained all the adds? I am not going to pay for seasons of anything that contain adds or promos of anything. Having to go thru those at the start of a DVD is bad enough, but once past the start I am not burdened with others in the DVD's. One customer service response was that I could use fast forwad to speed through the adds and continue the stream. Duh, if I am going to have to speed through this stuff I will just record from TV and use the remote. What exactly is VUDU providing as a benefit for purchase from them? I will just go back to hard copy DVD, use a more reputable source like Amazon, who does refund if you are not satisfied, or set the old tivo to record all the wonderful tv carried adds and promos, then speed through them.

I couldnt watch the film i ordered due to server issues and connection issues; we ordered a film on the evening of 17 th, the movie was too long and we decided to finish watching it on the 18 th. At about 8 pm on the 18 th we tried to get vudu going and the network/ server error popped up 4 times, by the time that issue was resolved it told us we have 13 minutes left to finish watching the film ( of which about 50 minutes we yet didn't see). Then server issue came up again and then we couldn't play the film at all because the time has elapsed. Either its some elaborate scheme or total and complete incompetence: but when i called: someone named DeeDee was trying to convince me that we watched the film all the way through. VUDU customer service wasnt in our living room on the evening of the 17 / 18, and trying to convince me that we watched the film isnt going to work. AND I WAS TOLD APPARENTLY THAT THE COMPANY DOESN'T HAVE MANAGERS?!
THEY HAVE THE WORST DAMN SERVICE I HAVE EVER ENCOUNTERED!

I do not understand how this site stays in business. I tried to subscribe, but the sign up, with use of a credit card would not work. When I tried to fill in the month and date it would stay at 0 and not accept it. I also called the phone # they listed, it reached their customer service, but no one answered. Also they appeared to advertise $2.00 per rental, but the individual films ranged from $3 to $7. When I played the free trailer. The quality of the picture was good!

So in my never ending quest for the best movie site, I bring you vudu.com. I love the HD quality that they offer. This works with the pc, PS3, and any TV, Blu-ray, or media devices, like Boxee, that have it installed.

I tried this on my pc and on my PS3 and it worked great. The really nice thing was I got a free credit to try any movie rental on my pc and a separate one to try out on the PS3. I was able to see it works, and I got to see a movie I really wanted to see. They work with the credit system, no subscription.

You associate your debit or credit card with your account and that's where you are charged for purchases/rentals.

I actually tried this site out a few months ago. What brought me back is the fact that Walmart is partnering up with them to offer streaming movie rentals from the Walmart site. Yes, Walmart's streaming video rentals. Once I saw that Walmart was starting to offer online rentals, I had to check it out.

Vudu rental/purchase policy:

"If you purchase a movie, it is stored permanently on your box. If you rent a movie, it remains on the box unwatched for 30 days. Once you press play, a 24 hour viewing period is initiated, after which your rental will expire. Within that 24 hour period, you can watch the movie as often as you wish. You may also find movies from independent studios that allow you a 48 hour period to watch the movie. After a rented movie expires, you may extend the rental for a discounted price on most of our titles. This option is available for 7 days following the expiration of the original rental."

Prices are pretty reasonable, and if you are able to stream it, with the bandwith you have, and the movie deserves it (because not all movies do), the HDX movies look and sound awesome!

For a typical new release-

To rent:
$ 5.99 for HDX
$ 4.99 for HD
$ 3.99 for SD

To purchase:
$ 19.99 for HDx
$ 19.99 for HD
$ 14.99 for SD

They also have rental and purchase deals on older movies, but I really didn't see anything jump out at me. Walmart is offering 2 days for $2 for some "older" movies. Some of them date back to the early 1900's, and I'm not joking.