Fandango at Home (formerly VUDU)Reviews 370

I was OK with the site until I needed tech support and found out how horrible the support was. The thing that really rubbed me the wrong way is they are unapologetic about it as well. They know and don't care. A really bad signal. There are plenty of issues with the actual streaming as well, but I can be patient if I have good support. They send you this form letter after they give you a lame excuse for their failure or inability to fix an issue that the matter will be resolved in 72 hours if they don't hear back from you. All the little things they could have done to lessen the sting of poor service they don't and act as if they don't care. It is just painful to deal with these people.

Agree with all the negative comments. I have 600 plus movies on VUDU. Downloading a movie to your iPad is a nightmare. 9/10 times it fails. VUDU customer service doesn't care one bit when you seek help. Have had issues with movies not appearing in my account through a purchase several times and when you call or contact their customer service they want exact details of the purchase images and copies of the purchase and when you provide that information they take at least 4-6 weeks to just respond typically asking for more information to research. Each time resulting in 4 weeks more of doing nothing. Remember I paid for these movies and have nothing from them. I've had this happen 6 times. Each of the 6 times I have not gotten a refund or the movie and if u do dispute they will shut your account down. They really suck and hold you for ransom. Remember I have 600 plus movies on here so I am screwed. I typically download on my other apps that are linked to watch while traveling so I know it will be there when I want to watch

BEWARE! I WAS OFFERED A DISCOUNT WHICH I DIDN'T RECEIVE. I ASKED FOR IT. AFTER 6 WEEKS OF NO ANSWER, I DISPUTED THE CHARGE WITH MY BANK AND FOR THAT VUDU SUSPENDED MY ACCOUNT. I NO LONGER HAVE ACCESS TO MY 200+ MOVIES (I PAID VUDU $5 TO CONVERT OR BOUGHT NEW MOVIES - $200 OVER LAST 2 YEARS).

TO GET ACCESS BACK, I HAVE TO CANCEL THE DISPUTE WITH MY BANK, PROVIDE PROOF TO VUDU AND ONLY THEN DO THEY SAY THEY WILL RESOLVE MY BILLING ISSUE.

I HAVE NO FAITH THAT, AFTER SPENDING HOURS TO DO WHAT THEY ASK, THEY'D REFUND MY MONEY. THEY HAD 6 WEEKS TO DO IT BEFORE AND DID NOT! WHAT KIND OF COMPANY SUSPENDS YOUR ACCOUNT WHEN YOU POINT OUT AN OVERCHARGE INSTEAD OF ADDRESSING YOUR ISSUE? ONE OWNED BY WALMART WITH THE WORST CUSTOMER SERVICE EVER! I'M USING FLIXSTER TO VIEW, AMAZON AND ITUNE TO BUY MOVIES FROM NOW ON. THEY TREAT THEIR CUSTOMERS SO POORLY!
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I'm surprised that Vudu has such a low rating average that's why you can't always believe any review before seeing for yourself.
First of all out of the countless apps for streaming movies/TV shows I find Vudu has one of the best picture and sound qualities out of any of them that I've tried hands down. Not only is it HD Vudu has a much better picture with their HDX format that they came up with which in my opinion is as close to Ultra HD or 4K as I've seen that isn't actually 4K, also they do have the capability of streaming 4K if you have the proper equipment like for instance Xbox One S has 4K and the Vudu app does stream 4k on the Xbox One S. I have a 4K Vizio TV and stream most of my TV watching thru Vizio's Smartcast, which has mostly apps with Chromecast... amyway with Vudu which I originally started using because any blu-Ray I buy that includes a Digital HD copy can very easily be added to my Vudu account (app) and than I can stream my movies/Shows thru the app via my Samsung S7 EDGE or Xbox One.
I have the proper high speed internet which you need to stream anything in high quality and alot of apps work well this way especially Vudu it looks and sounds great and I never have any problems with it buffering too much or buffering at all.
I highly recommend Vudu personally... its Great!

I have been using Vudu for at least five years. I've never had a single problem with audio or video quality. I love the convenience of having purchased movies stored for me in a way that doesn't allow me to lose them or get them scratched. Anyone I allow to watch my movies is unable to lose them or forget to give them back, as well!

One wish--that the price of the rental would be deducted from the purchase price if I decide I love the movie so much I want to own it. I've gambled and bought movies that turn out to be mediocre and rented movies I wish I'd bought.

Paid 78$ dollars on complete harry potter collection and sound cuts in and out sounds like a crappy bootleg copy simple solution fix the sound distortion with a new copy that doesn't sound bootleg on the last harry potter or refund but the worst part is that there is absolutely no customer service and waiting a week for your money back is crap. Especially because we bought this from you once before and told you the problem months ago and it's still not fixed. Had I of known this I'd have purchased through my Amazon prime account.

To whom it may concern,

I do not understand where all these negative comments come from. I have used Vudu service without any hitches. My family has watched 3 HD movies from different rooms on apple ipads, LG Tv's and android devices at the same time almost everyday without any issues. Steaming quality top notch from resolution to sound. With over 1600 movies and even more TV shows, I have never been charged twice for a movie. They have refunded me without issue when I bought a directors cut when I already has an unrated version. They have even refunded me for movies I bought that I said we did not like after watching. However, they said they will not refund again as it is not policy to refund for unlike movies. I hope this review helps.

Ross

I have been using VUDU for a while now, I get blu-ray movies and redeem the digital codes, I purchase movies directly from them as well when there is a deal, and I like my UV accounts with them. The service is generally good.

However, their customer service is atrocious. I accidentally made a purchase because I wasn't properly prompted on their website whether or not I wanted to confirm my order. I notified VUDU immediately afterwards, I never touched the movies that were part of the bundle. It was an accident. I called them, it took about 15-20 minutes on hold then I got someone who seemed less than sure of themselves, but confident that I would get a refund. This was February 8th. I never heard back, never got a confirmation number for the call/dispute, etc. I called back on February 14th, again with a long wait, finally got through to someone, they said they would have to look into it, put me on hold for another 10 minutes.

Finally the rep came back on, they did apologize for the very long hold time, and they said that I would hear back sometime in the next 3-4 days, this was on top of the week I have already waited.

I then got a reply email from them today saying I was SOL.

Bottom line, I will continue to use VUDU for my blu-ray digital redemptions, but I will absolutely not be a customer of theirs in any other capacity. The buck stops here.