VroomReviews 533

So I've got a used truck for sale. Great condition…the dealership where I purchased it from said they'd give me 32-35 grand on it to purchase and the salesman being a guy I've dealt with said that I could get 40 grand out of it selling it myself because used trucks are a hot commodity and there aren't enough.

I go online to vroom…they offered 26 thousand. DO NOT DEAL WITH THIS GROUP. They are WORSE then a used car salesman. They will give you nothing for your vehicle and they will charge the same going rate as a dealership except there's no one to deal with. Customer service is crap.

AVOID AT ALL COSTS! This business needs to go out of business as it adds nothing for anyone.

Chase bank has partnered with Vroom. This is why I chose them to purchase my car. It seemed like everything was moving smoothly until I mailed my down payment. They lost a $5000. 00 cashiers check. I had to have the check canceled & reissued. This ordeal took a week and a half, because no one knew how to help. My husband is trying to buy a car for my son presently. He fulfilled all the requirements for Vroom to hold the car he selected, but they sold it anyway. This service is not good!

Vroom does not care about the customer, Vroom sold me a vehicle in the state of Minnesota with tinted windows. Per state law it's illegal to sell a vehicle with a window tint below 20, vehicles tint was a 17. They have been extremally difficult to work with, they expect the customer to do the leg work on locating a company to correct the wrong and drive a vehicle that is illegal to drive in the state of Minnesota. Then they give you deadlines to accomplish their work for them or consider the case closed. REMEMBER THIS, THEY DO NOT CARE ABOUT THE CUSTOMER!

Although it took about a month for the entire process from start to finish, my car arrived on the day they promised. It was also exactly what I was expecting! No issues, CarFax report was great, runs great, and no issues with the car whats so ever. The ONLY problem is that my temporary tag is about to expire and I still havent received my registration but no big deal. I called them today, and they are sending out a new temp tag. They told me up front that it could take up to 12 weeks to get my permanent tag. I've only had my car a month so I was expecting it to take a while more.

I know many people only leave reviews when something bad happens so I just wanted to share my good experience. (SO FAR!)

Honestly, after test driving several of the same cars that were in my area, this one had lower miles and was way cheaper so I would do it again in a heartbeat! I was super nervous because of all the reviews but I dont have anything bad to say.

Their process claims to be seamless and smooth but it is anything but. I have had to contact them every step of the way concerning my vehicle purchase. I've had to contact them about documents they were supposed to be sending to my financial institution to actually trying to find out when my vehicle will be delivered. That's the biggie. My vehicle was supposedly picked up on September 24,2021 for delivery after getting my money on September 17,2021. To make a long story short, my vehicle was never picked up from the Hub and no one ever contacted me to let me know there were issues. If I did not call and ask a lot of questions, I would have never found out that my ride is still sitting at their Hub. The lady I dealt with was helpful and it wasn't her fault but I will never deal with Vroom again.

I attempted to sell a vehicle through Vroom and got as far as receiving an offer and completing the online contract. I followed their instructions at every step in the process, including mailing the Title and a "Statement of Facts" concerning the vehicle's condition. I received an email on 9-15-21 stating that the offer had expired and when calling their customer service number (their email system is strictly one way from them) I was told that I would be receiving an email with a tracking number for the return of my Title. Today is the 26th of September and I have not received any communication or the Title. I have been lied to twice and I have been cut off during telephone communications with your Customer Service function. I am contacting the Department of Motor Vehicles and Attorney General's Office for Customer Protection in Wisconsin. To share my experience. I want my Title back!

I'd rather have my balls pounded flat with a wooden hammer than to buy from Vroom again. Hour long hold wait on phones and after 90 days still no title or registration and NO ONE seems to help or answer the phone after being put on hold. Buy local and be done in half a day or spend countless phone calls with different people and accomplish nothing.

I purchased a car from Vroom in February of this year. Up until the exchange of money it was a smooth process (surprise). After that delivery was delayed, no updates were given to me, and I had to call for status over and over. Upon delivery, there were several cosmetic items that weren't displayed accurately in the photos. This is where things got bad.

Vroom never notified me I had to get the vehicle smogged and the ViN verified before they could register it, and instead told me to sit back and wait for the permanent plates while driving the car with 30 day temporary tags. As we approached the expiration of the temp tags, they realized there mistake. They told me my entire signed contract had been lost and requested I sign another one, they sent a check to cover the cost of inspection and smog.

Here we are 5 months later, I have exhausted the maximum number of temporary tags, and the vehicle has been undriveable since August 21st due to this. I have spent over 12 hours on the phone with Vroom, no one has ever emailed me or called me, I have always been the one to initiate contact. I contacted the Attorney Generals office, and Vroom replied to them with blatant lies saying I refused to get the car smogged, and that they had been trying to contact me to no avail.

There is no way to reach anyone other than customer service reps that don't have the authority to do anything except take notes on your account. It's too bad because my plan was to purchase several other vehicles after what seemed like an easy experience, glad I waited.

This company doesn't deserve to be in business, and the same negative feedback is circulating all over the place so you know that it has to be mostly truthful.

I sold my car on Aug 5 th. Sent my title and signed contract back to them. Aug 6th got confirmation e-mail that car will be picked up. Today is Sep 15. Car still hasn't been picked up. Every day they lie and tell, it will be picked up in 24-48 hours. After 45 days, it still sitting in my drive way. They have the title. I can't even sell the car until these guys return by tithe. I will file a complaint with PA state attorney general. To get my title back.

We received our vehicle and there was paint damage that was not disclosed in the sale. We took the vehicle to our mechanic 2 weeks after we received the vehicle and there was $3400 in repairs that needed to be done. These were mainly maintenance items that should have been done prior to the sale. Vroom sent an adjuster out to look at the vehicle and they said they would pay $250 towards the repairs. $250! We are out about $3000! Customer service was terrible. They pretty much told us too bad, car is yours now. Do not buy from Vroom. They want your money and that's it. Buyer beware! Don't get taken advantage of like we did.

This was the worst car buying experience ever. Took 3 weeks to get a contract which was wrong every time and then I'd have to restart their 48-72 process again. They had my down payment for over 2.5 weeks and still never processed the contract. I eventually retracted my deal and asked for a full refund. Then that even took 2 weeks to get going. Overall, they have terrible policies, procedures, and customer service. No manager will ever step in and speak to you either. DO NOT GIVE THEM YOUR BUSINESS.

VROOM IS THE WORST COMPANY IVE EVER DELT WITH IN MY 24 YEARS OF LIFE! I AM SO FURIOUS!
First off, they took over a month to deliver my car even though they told me it was only going to be 9 days knowing I just totaled my only car and my bf had to literally call them himself to make them finally deliver it. That's fine whatever, now they keep send me emails saying "I'm so sorry you've decided to let us buy back your car" "we are posting your car for sale back on our website" …Wtf I never even said that EVER…no one will resolve my issue. They just DO NOT CARE, I keep getting put on hold then I hear nothing.

- First I could not connect with the "salesperson" assigned to me after 4 phone calls on my part.
- The manager that I was supposed to talk to was rude and arrogant and when I said I wasn't sure this was this vehicle for me he hung up on me without another word.
-The next day Alexa called and straightened a lot of the questions out and I was back on the way to helping me select the car. She told me I would have the contract on Friday (despite it being a holiday weekend) She told me that I would not lose the delivery fee if I returned the car in the allowed 7 day 250 mile limit.
- Saturday I called the contracting department to find out where my contract was and they told me it would be there in one hour.
FIRST LIE CAUGHT - I called Saturday 2 hours later to ask where the contract was and was told that it takes 72 hours.
SECOND LIE CAUGHT - Received the contract paperwork Monday. Kudos for working on a holiday. Section 6 of the contract promptly state that you will lose the delivery fee ($699 in my case) even if the vehicle is returned under the time line.
THIRD LIE CAUGHT - When I asked to speak to Alexa they told me she wasn't my salesperson. When I asked to speak to the manager they say I would receive a call back. (Im still waiting but not holding my breath.
- I had decided to sign documents and move forward with paying the down payment and I found that money needs to be processed through a third party. THe payment system only recognized the big banks so Im supposed to jump through more hoops to get my bank approved by the 3rd party vendor or overnight the cashiers check to Vroom with documents they fed ex.
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Looking at all of the independent ratings from sites that are not their site I am dodging a bullet cancelling my order.
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Find a trustworthy dealer recommended by your friends in your local area so you can stare them down if you need to.
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No communication or answers to explain or correct numbers not matching on different pages of paperwork sent via email. No return calls - you must initiate all contacts - and wait while be shuffled off to another clueless associate. The sales agent who sets up the sale magically disappears once the deposit is sent. OH - and deposit is not refundable even when they have made mistakes and ignored your attempts to get it corrected! Must say it was better to lose the deposit then send full amount for purchasing something when not certain what vehicle you are actually purchasing! We stop short of saying they are fraudulent, but that is the only word that can be applied after our experience. I would advise anyone considering buying from Vroom to reconsider or expect LONG waits, both for emails, calls, instructions and perhaps the vehicle you wished to purchase. Buyer beware!

Vroom is super quick and happy to get you to sign contracts and get you a vehicle... but it has now been over 4 MONTHS and I still don't have a Registration, an Inspection, plates or Title. And no one can answer where I can get my title. So now I can't even sell the car because I don't know who/where the title is! Customer service is anything BUT SERVICE. You get a different person every time, whether it is email or phone. I just want to get out of this altogether but of course, can't get anyone to answer any questions! Looks like I'm the idiot. Don't buy from VROOM! (although the delivery service was excellent).

My son purchased a car and it was delivered In March with a TX temporary tag that expired in May. Calls to Vroom that started in June are being recorded for training purposes is a joke. Management does not know how to review calls. Customer Service people are working from home with no supervision so they having their TV playing in the background an will tell you just about anything to get you off the phone. I have been calling since June wanting to know when the state issued car tag for TN will arrive. After numerous calls and I finally found out last Saturday 8/21, that Funding never completed their paperwork so a Title clerk could apply for the car tag, Sad situation is they told us we could get another Temporary tag if our insurance met the requirements for the state of TX. Car is not being operated in TX so why help them with not getting their job done and pay insurance for a state. Clearly C/S individuals show up for the pay check and management pays them for not doing anything. Sorry, I am old school, do the job get the pay for that job. Now, supposedly the funding team management needs to contact management of the Title team to get a clerk assigned to get the tag in process. It was requested today (8/27) am and I will have to call tomorrow to see if that has happened since the call to them this evening and waiting on hold for an hour I was told the manager had not documented anything yet and that person may possibly be in the office tomorrow. Clearly purchasing from Vroom is a pitiful experience due to the very poor customer service level we have had to endure. Deal with Vroom at you own risk as the BBB gives them an F rating and I can see why.

If you are willing to deal with bad customer service, lack of visibility, and delays. The price on Vroom is the price you're willing to deal with their orchestrated BS.

Before I go into my reasons why I would not recommend them. I will say that if they only had been more transparent and had even average customer service than I would recommend them on their prices.

However, this is one shady company with very shady practices. The initial search process is very smooth and friendly like a scam, they'll rush you through it like a sleazy salesman and once they get your money they will stop talking to you.

Keep in mind that upon agreeing to the purchase you automatically opt-in to a clause where you will settle only through arbitration and that to opt-out you need to physically mail them with a verified signature (within 30 days). They will lie about the location as their actual office is in Houston and not New York. You should consider documenting every single interaction if you're unfortunate enough to purchase a bad vehicle. You're waiving a lot of your rights.

Be prepared to call them multiple times per week during the delivery period, if the initial customer rep cannot help you, you need to scream and yell to get to Tier 2 Support. They will flat out lie to you that there is no "Tier 2" but there absolutely is. They will lie to you that they cannot disclose the car's location, but you can get the information if you keep pressing them. You can even get the 3rd party carrier (mine was United) name and the last-mile delivery hub phone number which is your best bet to coordinate the delivery.

Do not believe the words from their mouth that things are on time. Get exact details and keep pressing for them.

Be prepared for delays, lack of updates and lies during this period.

Prepare to do the same when you think the car is right and need them to deliver the title. This will take time but you need to call and make sure you open a case. Do not wait.

While I do not recommend Vroom, if you're in no rush and can wait on delays then this might be an option for you.