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Vova Reviews Summary
Vova has a rating of 3.3 stars from 242 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vova most frequently mention online shopping, good quality and great experience. Vova ranks 34th among Marketplace sites.
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Customer care is very poor.
They don't refund. They tricked me into buying 3 televisions for 4 each and they sent me a message saying I was not lucky and they don't want to refund my money
I received a jumper from viva and as I tried it on it was to small. I messaged viva to see what the procedure was to return the item and get a refund. I was refused. I wanted to return the item as its no good to me as its to small. I have since been in touch and I have not revived a reply. Very poor I think that they can't get back to me. I will never again buy clothes again from viva. Hence 1star rating.
Dear Turker,
Thank you for taking the time to write a review.
Being unable to use the product you've ordered is really frustrating. I can guarantee that our size chart is made into perfection to prevent fitting issues. However, there are things we need to consider when we talk about fit issues and one of these is "Body Proportion" which is already way beyond our control. Nonetheless, it is our commitment to provide full satisfaction particularly with product quality; hence, we will have the matter sorted out.
If you happen to be dissatisfied with your purchase, we highly recommend that you submit a return request within 30 days from the date of delivery as VOVA offers "Buyer Protection" in a form of Easy Return policy. Depending on the circumstances, you will be offered with one of the following options:
1.) Refund the buyer without the need to return the item
2.) Prepaid return label will be generated and sent through buyer's email address
3.) Provide the seller's return address and buyer will pay for the return postage with valid tracking number.
Lastly, we encourage you to rate the item you have received. This is very important to our monitoring process as items and sellers who consistently get a low satisfaction grade will no longer be considered and therefore, eliminated on our shopping platform.
Should you have further concerns, please do not hesitate to contact us at [email protected] for assistance.
Thank you for choosing to shop with VOVA and we look forward to doing more business with you.
Warm Regards,
VOVA
I did 3 purchases for the attractive US$1 gifts and VOVA charged my credit card for a total US$44 but next day when I check my order they told me was not lucky and maybe next time, I wrote to services at nova.com asking for a refund to my credid card account but they invites me for my next order to use some coupons can't find anyhere. All I need NOW IS MY REFUND MONEY definetely. My email: algar2030 at gmail.com
SCAM they don't give money for orders be careful. Radzę uważam nie wypłacają kasy za polecenia. SCAM
Dear Artur,
We appreciate you for taking the time to review.
While the context of your message shows dissatisfaction with our service, we regret that it cannot be addressed as we need to obtain full details of your concern. As such, kindly send us an email at [email protected] and we immediately provide assistance to have the matter taken care of.
Thank you for choosing to shop with VOVA and we look forward to being in touch with you soon.
Warm Regards,
VOVA
I purchased a pair of boots for $40 NZD... instead of my boots I received a small toy doll.
Probably valued at 50 cents. I wish I'd read the reviews before making my purchase! I wouldn't have wasted my money.
Dear Jackie,
Thank you for taking the time to write a review, and we apologize for failing to meet your expectations.
Nothing is more important to us than you being happy with our service. Receiving a completely different item is something that should not be tolerated; however, due to the overwhelming daily transactions and purchases, the store might have overlooked your order which resulted for this setback. Nonetheless, please rest assured that this is an isolated case and our team will conduct further investigation.
To this end, we highly recommend that you submit a return request within 30 days from the date of delivery as VOVA offers "Buyer Protection" in a form of Easy Return policy. Depending on the circumstances, you will be offered with one of the following options:
1.) Refund the buyer without the need to return the item
2.) Prepaid return label will be generated and sent through buyer's email address
3.) Provide the seller's return address and buyer will pay for the return postage with valid tracking number.
Lastly, part of our quality assurance process is to monitor each seller and their individual item; therefore, we recommend that you rate the product you have received. Any item or store that reaches a certain level of dissatisfactory grade will no longer be considered and eliminated on our shopping platform, respectively.
Should you have questions with any of the process, please do not hesitate to contact us at [email protected] for further assistance.
Thank you for choosing Vova and we look forward to serving you soon.
Warm Regards,
VOVA
Everything i bough so far turned up wrong items or come broken wat a joke will not useing the site once everything as come
Dear Customer,
Thank you for taking the time to write a review, and we apologize for the setback.
It saddens us every time we learn this kind of experience. While we strive to deliver all packages into perfection, there are few instances wherein items are getting damaged during transit. This is the reason why we are in the process of implementing a new policy for our sellers to add any safety material (e.g. Bubble wrap, fragile sticker) in the package as these will add protection while making its way to your shipping address.
If you happen to be dissatisfied with your purchase, we highly recommend that you submit a return request within 30 days from the date of delivery as VOVA offers "Buyer Protection" in a form of Easy Return policy. Depending on the circumstances, you will be offered with one of the following options:
1.) Refund the buyer without the need to return the item
2.) Prepaid return label will be generated and sent through buyer's email address
3.) Provide the seller's return address and buyer will pay for the return postage with valid tracking number.
Lastly, part of our quality assurance process is to monitor each seller and their individual item; therefore, we recommend that you rate the product you have received. Any item or store that reaches a certain level of dissatisfactory grade will no longer be considered and therefore eliminated on our shopping platform.
Should you have questions with any of the process, please do not hesitate to contact us at [email protected] for further assistance.
Thank you for choosing Vova and we look forward to serving you soon.
Warm Regards,
VOVA
I placed an order on 24/09/2019, uploaded the photo as requested, order still pending. I have sent 3 emails to customer care with no response. This my first order so not a good experience, I just need someone to move my order on or give me an update.
Wrote review last nite and exactly what I knew, everybody gets same reply
I repeat DO NOT USE THIS SITE will post proof once I get to my work no refunds been put in my bank
Money is hard to come by, As a potential buyer you have to seriously evaluate the system you are going to involve yourself into.
From once bitten twice shy.
Could you tell me your address as I need to return items that are too small. I have looked everywhere for the address but not looking in right spot.! Many thanks patricia
Vova is a joke all they sell are fake items with poor quality. Took money without permission don't refund after losing $1 gifts like stated.
Customer service are one big joke don't matter if you contact by Facebook or email directly the outcome is the same all I got was blanked with no reply and now they are saying I never used them and trying to get all my reviews removed but I have all proof
I had been looking for a good online store for a long time. Then I visited Vova online store. Vova is just "THE BEST" online store forever. All the products come on time and in the best shape. I will definitely be going back to this store to see whatever fun paid things they have.
I have been looking for a good online store for a long time. Vova is just "THE BEST" online store ever. All the products come on time and in great shape. I will definitely be going back to this store to see whatever fun paid things they have.
I love their products and services, when will the app come back? I am their long term customer and I am very satisfied with their product and services.
This site took over from sites like ioffer where you could get all your favorite replica brands, Gucci, Louis Vuitton etc etc... but it seems that all the replica goods have been removed... This also happened to ioffer!
So it looks like another Chinese replica site has bit the dust... still sells all the other tatt that you wouldn't want anyway.
I ordered and everything was fine. Later on, once I logged in my account it said that item is out of the stock, and stated that refunded. But, it has been more than 2 months, I have not received my refund. Where did my refund go? Seriously, you guys are ready to grab money here without delivering any items.
I like this site. And I am satisfied of my products
But i dont know why at times they do not finalise my products. They keep saying its an IP problem.
Biggest spam ever. Sent me a piece of garlic instead of what I ordered, not to mention customer service is a joke. It's automated messages and they don't read anything as they reply the same things over and over again. Been arguing for nearly 3 weeks now! About outrageous things on my behalf and they're still sending me emails lying! This is the worst worst worst
I absolutely love this app!
I absolutely love this app! It's great, so much and more to choose from.
I've been using vova for a few months now and have received many items in perfect condition that's why I'll keep shopping to
I bought 2 items. They showed me a hp usb n gave me Huawei brand... cheat sellers... i wasted my money on vova
Genuinly trying to contact with Vova, because my account was flagged as risk and I cannot make any orders at all. Just expecting them to explain or find a soliuton to this, but no, they just report the review for some stupid reason and does not contact me at all. Be Aware Buyers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valerie,
We appreciate your constructive feedback and apologize for not meeting your expectations.
While Vova is known for providing the highest level of customer service, we understand that there are still things needing for improvement. Rest assured this will be reported to our customer support department for proper investigation.
As for your concern, it seems that you have participated to our $1 Gift event wherein items are priced at $1 to $5. When you place an order, you will get a chance to win the first prize; whereas, a refund in a form of cash coupon will be credited to your Vova account should you fail to win. For more information, we recommend that you visit the guidelines of the in-APP event.
Should you have questions with any of the process, please do not hesitate to contact us at [email protected] for further assistance.
Thank you for choosing Vova and we look forward to serving you soon.
Warm Regards,
VOVA