VMInnovations

Ordered a pool pump from them.It came quick, but died after only 2 days.

They listed themselves as having a 60-day return policy and excellent customer service. Instead of honoring their return policy, to swap out the defective unit for a new unit, like any other reputable retailer would, they passed me off to the manufacturer's warranty. Having something fixed through the manufacturer's warranty takes forever.

And my pool has been out of commission for 2 weeks now with Summer coming to an end.So thank to VMInnovations horrible customer service, which they seem so proud of, they pretty much ruined pool time for the last part of the Summer.

I ordered my daughter's Xmas gift from VMInnovations, after double checking the arrival dates. The item was guaranteed to arrive on the 23rd, so I purchased the bundle that consisted of a MX400 dirt bike and youth helmet on Dec 16th. The following day I received an email stating my items had shipped (the 17th). I kept an eye on the tracking number provided by their website and noticed the item only weighed 2.5 pounds. So, I got curious and sifted through my email for a shipping notification. Apparently there were 2 tracking numbers, and the dirt bike had shipped separately. Upon further investigation, the dirt bike had NOT shipped on the 17th like the shipping notification implied. It actually wasn't received by FedEx until Dec 20th. Frantically I began an indepth investigation, only to discover the dirt bike was not due for delivery until Dec 26th. Not only was it shipped late, it was also shipped the cheapest way possible-- FedEx Ground services. It's been 2 days since it was *really* shipped and my dirt bike has traveled from Nevada to Arizona. I live in North Carolina. There's no frikin way the item is going to arrive in time. After calling customer service to see if there was ANYTHING I could do to get it here, I am repeatedly told how the item will be delivered today (the 22nd). No, you morons! That's the helmet. The dirt bike is still in Arizona, and has been since last night. I will NEVER order from this company again. I hope they go out of business. And, judging by these reviews, it's inevitably going to happen. Wish I would have read them BEFORE ordering from these losers. *****UPDATE***** It's Monday, December 28th, and the item has still not arrived yet.

I recently made a purchase from VMInnovations through the Walmart.com site. I purchased a Hamilton Beach (product description on walmart website clearly states) Personal cup brewer- Automatic shutoff- Includes 18 pod starter bag of Senseo coffee and coupon. The Senseo coffee was missing, so I contacted VMInnovations. They stated that it does not come with the senseo coffee, but it clearly states on walmart.com that it does. Instead of the full bag of senseo, they enclosed a tiny 8 pack sample bag of EXPIRED Feb. 2015 Mellita. They refused to correct anything and basically said in so many words, too bad.

Bought a Poulan P3816 Chainsaw, reconditioned. At first I could not get the thing started. Finally, after trying over and over again, it did start only to die immediately. I worked om it for a while before I got it where it would run on full throttle. I then went to adjusting the high and low screws, plus the idle adjust. Turns out it was not set to idle at all. Plus it would not crank easy and ran rough and slow on full throttle, I pulled the spark plug and it was full of carbon like dirt. Cleaned it but also went and bought a new one and then I was able to get the idle, plus the low and high adjustments pretty good. She runs well now and accelerates great. Only thing now it's putting out more bar oil than needed but that's certainly better that too little.

VMInnovations contacted me about my order having a bad address and I needed to update the delivery address immediat5: ely to avoid delivery delays. I called the first thing I was informed and submitted change of address requested and was told delivery would be made next day. No such thing. Called very next morning and was told my address was wrong. Went through change process again and was assured of next day delivery as order was in their warehouse. Next day still no order. Called again and was told it had been delivered to my hands at 5:30 the previous day. After assuring them that that never transpired they said I needed to change my delivery address. I had to resubmit my address change again to yet another employee who then assured me I would have my order on Monday evening. Well, again no package and too late to call. The next morning I called again and had to resubmit an address change again and was assured by a supervisor of a Wednesday delivery. NOT THEN, EITHER. Called back on Wednesday and was assured by yet another supervisor that my package was right there in the warehouse and was told that if I wanted I could drive the 30 miles and pick it up. I said if I could get it Thursday that that wouldn't be necessary. The supervisor told me that it wouldn't be a problem if I would just give him the updated address, again! Okay, what's one more time, right? Well, Thursday and no package, call again. This time I was informed that because I failed to update the delivery address they had returned my order! COME ON PEOPLE! I want what I paid for. Why had not one of those people that I spoken with done their jobs? I have been lied to by no less than 4 of your employees, 2 of whom were supervisors. Don't you think at least one employee would have done their duty and updated the address and given me a TRUE delivery date. Well I guess that's asking an awful lot of a business in this country anymore, right? Please either get me my merchandise or a refund, and not next week, NOW!

I purchased a portable air conditioner on Friday. A tracking number was provided to FEDEX, but the item was never picked up for shipment. The tracking just showed info submitted for 4 days so on Tuesday I called to express my concern and was told it just had not updated to call back tomorrow if it did not. Tody(tomorrow), there was still no information so I called again. I get a message saying they are closed and that hours are from 9am-930pm mon-fri. This is 330pm on Wednesday afternoon, where is everybody. Call again, same thing, and again, same thing. Finally try the extention to recieve payments, to be sure somebody would be there. But no, Same message. Finally I email I get a response on if for some reason it has not ship or cannot ship we will notify you immediately? Its been 5 days immediately would have been letting me know something now. Finally after getting the email reply I call again, And... I get an answer. Explain my situation, they check and say, it looks like it was lost by fedex, we will just refund your payment. You are going to refund my payment now? Without knowing if fedex has it or where it is, or if it will show up tomorrow? Well, yes. BS alert, BS alert, BS alert. Obvious answer, not given of course. Well we sell on ebay and our website but our system is not good enough to have a real time inventory so we sold too many. ( I did see there were qty 4 available from there ebay store before and after my purchase from there website). I used a $20 off coupon, and of course because mine was the lowest price, I get the screw job. No contact, no replacements, nothing but disappointment and having to start looking all over again!

I purchased Pyle stereo it was listed as new unused unpacked undamaged and I received the unit damaged and in order to return the item I had to pay for shipping back. Then I received another unit it had more damage than the first then I sent that unit back with detailed written instructions that I want a new as advertised unit and today I received yet another damaged used item. They think that I store credit is going to make up for the trouble they are mistaken worst company I have ever purchased from. Buyer beware read all past reviews no matter if they have high rating or not.

I originally gave a 5 star review because like many others the delivery of the Kokido Butterfly Pool Vacuum was super fast. Ordered this item from VMInnovations because they were the cheapest. Tried the item out and it did not work with our pool. Called to return the item. Now, their website says 60 day return. I will say that I am 10 days past that return policy. When I called the first time, Brian, said that the only thing they could do was give a refund of the price in a store credit. I said, if thats the only thing then ok. Got disconnected. Called back and waited for over 10 minutes (like my first call) and got another guy (did not get his name), who did apologize for the disconnect, told me that the only thing they could do is give me a 50% refund. Said for this product they go by manufacturer warranty of 30 days (not what their website says). I said I was told I could get a store credit - he then said well I can give you a 75% store credit. I took the 50% refund, but I will not buy again from a seller who picks and chooses what time of refund they want to give. Yes, I was past the policy period and they did not have to offer anything, but dealing with this type of service is not worth it.