VMInnovations

I ordered an automated chess set for my 9-year-old son, who has an illness and doesn't like to play chess with real people, but he loves playing a computer. This was his big Christmas present and I bought him the best version, called "Grand," in mid-November, then I put the box in the closet to hide from him. If I had read this website's reviews of this seller beforehand, I would have very carefully looked at the box--but I did not. They sent me the inferior version of the chess set that generally goes for around $50 less than the one I paid for. When we opened the set after Christmas I discovered that we were sent the inferior version; so this is not a defective product issue or a shipping issue--this company sent the wrong product. A reputable company would own up to this and take back the wrong product and either refund me or send me the one I actually ordered, but when I "contact" customer service all I get is an automated response that I am outside the 30-day return window.

We bought the Red Carpet Manicure Must Haves kit from VM Express on Amazon for our daughter for Christmas. We originally had an issue with the item as received; one of the bottles (Prep) was empty. The lid was loose and it probably emptied during shipping; there was a very strong odor in the carton. We contacted VM Express on December 26th, they answered our email that very day and said a replacement would be shipped. An entire replacement kit arrived on December 27, the day after we notified them of the problem! Great customer service!

We purchased a battery powered car for our toddler for her birthday, through WalMart's website. We did not realize that it was not being purchased through WalMart directly, but actually sold and shipped via VM. (That part is our fault.) We received the car, and wrapped it for her birthday. Her birthday was on a Saturday, and the following Monday (2 days later), the parent remote for the car, nor the actual brakes for the car, would work. This caused our 2 year old daughter to hit a pole in our yard. The only way we could get the car to stop was by running and catching up to it and unplugging the wires under the "hood" of the car. We tried getting ahold of VM for weeks and weeks via emails and phone calls, as WalMart told us they could not help us and to go directly through VM. Needless to say, VM NEVER returned a single call or email. So point being, we received a faulty and dangerous little power car that we cannot even use, as it doesn't steer, brake, or stop. We are out a couple hundred dollars for nothing. This is the worst company I have ever dealt with. I do NOT recommend buying anything from them, especially if it is battery powered.

Could give a negative rating I would. This company is beyond horrible. I have no words. The product arrived i set it up and used it for 10 minutes. Then I went to collapse the handle bars for storage and a part broke snapping finger in 2 places. I am now looking at surgery. I contacted them explained issue simply wanted to know if there was another way to collapse bars so I could return it. All they would say was to box it up even though I told them I can't because it's broken and won't fold down.
Finally I get someone to get it folded I call company to start return process. They inform me it has to be on curb on a pallet. I remind them that their product broke my hand and so there is no way i can get a 150 pound treadmill down 5 stairs and onto a pallet. They basically said then it would not be able to be picked up. They will not assist in any alternative options or offer full refund.
I am now seeking legal action for not only a refund but also medical costs. Buyer beware they don't care about customer service. They are beyond a horrible company.

Wish I had seen this before I placed my order. Placed an order Nov 22 but the tracking number was fake - it never tracked. I had to find a phone number and customer service said that the item was "lost" (they didn't contact me with that news) and that a new order was processed today (Monday) arriving Friday. (1-3 day shipping? NOT. Especially when my first order never arrived?) We shall see if I receive anything for my money. Oh... and they gave me a new tracking number but said nothing will "track" because they just issued it today. Very fishy...

VM Innovations is not an honest company when resolving issues. Our Grill arrived 10 days after being lost by the shipper. The box was greatly damaged and broken resulting in a lot of damaged, broken and missing parts. We had to ship it back using VM Innovations instructions. The box required 150 pound capability and size to fit. The size and weight required us to buy a box and packing materials which VM Innovation agreed to pay for and did credit the cost of the shipping. They acknowledged receiving the returned grill. They said they were sending a new grill followed by a few days later an email saying they were out of stock and had refunded the cost of the grill. They did not and now three weeks later they will only refund partial not the cost of returning the previous grill. We are out $70 and they say there is nothing more they will do. I CAN NOT RECOMMEND this company.

I purchased a pool pump for my above ground pool in May 2020. They did not send me a receipt there was no packing slip and no information on the package beside address. We hooked the pool pump up with in 1 week the pump quit working. I tried multiple times to reach the company. For weeks I called every day throughout the day with no answer. I called my credit card company and they disputed the charge which got their attention. VM stated that I missed my 30 day return policy. But gave me nothing to be able to return the part. I finally was able to get through to VM after 3 months someone finally answered the phone. She told me they were overwhelmed with calls and were not able to answer calls. The company should have extended the return policy due to this demand and the COVID pandemic but did not. I had to purchase another pump and no long need this I still can not return I asked the girl if they company is overwhelmed with calls because they sell crappy products that dont work and she said YES. DO not buy from this company you will be totally ripped off. They only get 1 start because I have to give them something to post

LIKE OTHER REVIEWS, I PLACED AND ORDER AND WITHIN 5 MINUTES CALLED TO CANCEL IT, FUNNY BUT * COULD NOT FIND THE ORDER" EVEN THOUGH I GOT A CONFIRMATION EMAIL, SHE USED THE EXCUSE SHE WOULD KEEP AN EYE OUT FOR IT AND CANCEL IT. YEAH RIGHT, I IMMEDIATELY SENT THIS SCAM COMPANY AN EMAIL STATING THEY HAVE NO CANCEL BUTTON, NOTICE THAT RIGHT? AND THAT I CONTACTED USELESS *, WITHIN MINUTES I RECEIVED AN EMAIL STATING IT WAS SHIPPED! IMAGINE THAT! ON A SUNDAY EVEN! THE FEDEX SITE ONLY STATED A LABEL WAS CREATED. NOT PICKED UP, I CALLED AND GOT ANOTHER SCAM EMPLOYEE WHO SAID IT WAS TOO LATE TO CANCEL, ALREADY SHIPPED, ON A SUNDAY DUDE? I CALLED MY BANK AND THEY ARE GOING AFTER THIS SCAM COMPANY AND AM REFUSING THIS SHIPMENT AS THEY WANTED ME TO PAY TO RETURN IT? IMAGINE THAT! SCAM SCAM SCAM SCAM... DO NOT BUY FROM THEM, THEY ARE NOT REPUTABLE-JUST LOOK AT ALL THE HORRIBLE REVIEWS, THAT SHOULD TELL YOU WHAT KIND OF COMPANY THEY ARE.

*Personal information redacted by admin

For July 4th pool was setting my pool until i found no box of pump and liner came. I have been back and forth with vm express and ebay about it. No one is helping me. Emails back and forth with this company and they want to give me $85. Dollars and return the pool and ladder. Are they crazy, If i only knew Never again. Im still fighting for my pump and liner. They are giving me a hard time when it shouldnt be this way. I asked for my missing parts or the value of my missing parts, i had to buy somewhere else. Since i had the pool up already. I need to escalate this situation to the fullest. Very frustrating. This company has to be reported to consumers dept.

After almost getting scammed twice, once by someone on ebay and then someone on Mercari (got money back on both), I tried vminnovations when it came in stock for regular price. I was a little nervous because a lot of reviews complained about rips in products and delayed shipping. After ordering, it was shipped in 2 days! I was in shock. I assumed the worst. Thought something was going to be wrong with it but I was dead wrong. It's been over a week and both my 7 and 9 year old daughters couldn't be happier! Thank you VM, would recommend ordering from this company.

They sold me a pool they did not even have in stock- took almost 3 weeks to refund our $2000 dollars, I had to spend many days and hours trying to locate the pool with the invalid tracking number. Good luck trying to get someone to answer at the company and once they do they try to just give you the run around! Do not waste your time ordering from them- luckily we were able to find a pool locally- my kids were so bummed once they heard we weren't able to locate the pool vm innovations sent to us! This company has a bad reputation for a reason!

I ordered an inflatable slide for my kids. It came defective. You can blow it up every hour and it will hold air enough that they can use it. I took a picture of the hole and the slide and sent it to them. They will not send me a replacement until I cut a giant hole into the slide. I explained that we are in a state where nothing is open. I would like a new slide shipped to me, while I blow the broken slide up every hour for my kids to use. Once the new slide arrives, I'll cut a hole in the old one and show them. That way, while I'm waiting on the slide to ship, my kids still can use the broken one. If I don't follow through, they can charge me for the second slide. It's not my fault that the first slide was shipped defective. They won't budge. A horrible company. Do not waste your money with them. I contacted them about the broken slide within two days of receiving it.

Purchased an item that was unable to be shipped to California without an additional part. Their customer service emailed me days later and gave me 2 options, (1)send me the additional part at no additional cost or (2) refund my money. I took option 1 immediately and got a reply days later that they could not honor their offer and wanted to charge an additional $100 on my card. Customer service is trash along with their descriptions, at the bottom of their emails it states customer satisfaction is their priority, they obviously have a very unique way of showing it. Save yourself your time and a headache and avoid these guys at all cost.