Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of VividSeats

VividSeats

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate VividSeats?
grey stargrey stargrey stargrey stargrey star

VividSeats Reviews Summary

The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.

This summary is generated by AI, based on text from customer reviews

service
336
value
324
shipping
215
returns
197
quality
269
This company responds to reviews on average within 19 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Marco P.
Unfollow Marco P.
Share Review
Report Review

Great Job Justin
February 18, 2018

Justin was very helpful with my order. He walked me thru it with no problem. Thank you Justin for you time!

Date of experience: February 16, 2018
Texas
1 review
0 helpful votes
Follow MANUEL P.
Unfollow MANUEL P.
Share Review
Report Review

GOOD SERVICE
February 16, 2018

********************MATT TOOK CARE OF ME FAST AND EXPLAINED EVERYTHING. GOOD JOB************************************************

Date of experience: February 15, 2018
New York
1 review
0 helpful votes
Follow Marsha P.
Unfollow Marsha P.
Share Review
Report Review

Good experience. James was helpful and explained the process in detail. I had confirming emails before we got off the phone.

Date of experience: February 14, 2018
Minnesota
1 review
0 helpful votes
Follow brian m.
Unfollow brian m.
Share Review
Report Review

Great service
February 15, 2018

I was helped a lot by steering me to better value seats and expedited delivery;

Had I known I could call and get this service, I would not have spent all my time searching online; better pricing and seats than seatgeek or stubhub.

Date of experience: February 14, 2018
Washington
1 review
0 helpful votes
Follow Michele W.
Unfollow Michele W.
Share Review
Report Review

Easy to work with
February 14, 2018

I found tickets with another online broker and VividSeats gave me a better price. The agent was very nice and I was able to clearly understand him. I checked my bank account and was charged what he told me. The tickets were emailed to me and I was able to print them with no problems at all.

Date of experience: February 13, 2018
Missouri
1 review
3 helpful votes
Follow Jon B.
Unfollow Jon B.
Share Review
Report Review

They sell you a ticket and say you can receive a $20.00 discount if ordered through internet but refuse payment when processed. I called them to order tickets, they refuse to honor $20.00 discount and offer $10.00 discount instead. When I printed up tickets I discover another persons name on my tickets and discover other person is reselling them at twice what they paid. Looks and smells like a scam.

Date of experience: February 12, 2018
Canada
1 review
0 helpful votes
Follow Debbie S.
Unfollow Debbie S.
Share Review
Report Review

Polite and efficient
February 12, 2018

Great experience. Angel was very helpful and the whole process was completed in a timely manner. I would have rather the website work properly so I could have completed the order on my own.

Date of experience: February 11, 2018
Michigan
1 review
0 helpful votes
Follow Tamara L.
Unfollow Tamara L.
Share Review
Report Review

Great find..
February 12, 2018

Angel the person that helped was really great. I hope when we get to Arizona and to the game it is as smooth as purchasing the tickets.

Date of experience: February 11, 2018
Canada
1 review
0 helpful votes
Follow Norm B.
Unfollow Norm B.
Share Review
Report Review

I was very pleased with the Gentleman that helped me with my ticket purchase. I would use Vivid again. Thanks

Date of experience: February 10, 2018
Maine
1 review
0 helpful votes
Follow Nicholas C.
Unfollow Nicholas C.
Share Review
Report Review

Great customer service
February 11, 2018

The CSR who handled my call was great. Very professional and extremely helpful. Because of this service I will definitely use vivid seats for my next event ticket purchase.

Date of experience: February 10, 2018
Florida
1 review
0 helpful votes
Follow Sheryl H.
Unfollow Sheryl H.
Share Review
Report Review

Great customer service!
February 10, 2018

Just bought tickets through this site and had some questions so I called the phone number and got all my questions answered right away. They helped me purchase my tickets over the phone which was easier for me.

Date of experience: February 9, 2018
New Jersey
1 review
1 helpful vote
Follow Tabitha L.
Unfollow Tabitha L.
Share Review
Report Review

I have a TBI which in some cases really suck def this case I went to order tickets online for my husband n nephew and it switched me to another site n when I went to check out literally as soon as I hit submit I saw it said NY I am n VA n need tickets n VA they said I could try n resell them since I guess I ordered wrong tickets but would not exchange or refund I went to try n sell since I couldnt exchange its 120 just wasted now because it says I cant sell tickets this close to event when I placed order litttletally last night! I will def not recommended this place horriable customer service and thanks for no help@ all I thought this world was a little better than this

Date of experience: February 9, 2018
Texas
1 review
0 helpful votes
Follow Connie H.
Unfollow Connie H.
Share Review
Report Review

It took me less than 5 minutes to get the best seats I will ever have for the concert of my dreams. I am thrilled with the ease of this process and Daniel was so polite and waited for me to find my credit card when I didnt have it right away. Thanks for getting me front row seats that I couldnt get elsewhere!

Date of experience: February 8, 2018
Tennessee
1 review
0 helpful votes
Follow Laura s.
Unfollow Laura s.
Share Review
Report Review

I called initially seeing which seats would get us closest to the stage and I spoke with a guy named Louis. He was extremely helpful and very patient and kind! He allowed me to buy tickets over the phone instead of getting online to do it! It was one of the most positive experiences I've had buying tickets! Thank yall!

Date of experience: February 8, 2018
Arizona
1 review
0 helpful votes
Follow Murray M.
Unfollow Murray M.
Share Review
Report Review

Great Service
February 8, 2018

Nick (2802) was helpful in obtaining the NHL tickets when I was having major problems getting them online. His service was quick and to the point without any problems

Date of experience: February 7, 2018
Mississippi
1 review
0 helpful votes
Follow Bruce B.
Unfollow Bruce B.
Share Review
Report Review

Excellent experience
February 8, 2018

Manning was awesome had a small problem he helped me out very gracious thank you. I will certainly use y'all on any further ticket purchases that I choose to make

Date of experience: February 7, 2018
Arizona
2 reviews
0 helpful votes
Follow Tracy W.
Unfollow Tracy W.
Share Review
Report Review

Justin
February 8, 2018

Justin was extremely polite, friendly and helpful. He explained everything perfectly and made my request happen. Great job!

Date of experience: February 7, 2018
Iowa
1 review
0 helpful votes
Follow Angie A.
Unfollow Angie A.
Share Review
Report Review

Awesome
February 8, 2018

Awesome I will use them when I need to get tickets for any Events and the guy that help me I wood like for him To know how much I prescient ate his help

Date of experience: February 7, 2018
Georgia
1 review
0 helpful votes
Follow Poppy a.
Unfollow Poppy a.
Share Review
Report Review

Excellent
February 7, 2018

Great experience first time on the website and no problems great employees I would come back to these website and let family and friends now how good it was and what kinda of employees they are

Date of experience: February 6, 2018
Texas
1 review
0 helpful votes
Follow Ralph R.
Unfollow Ralph R.
Share Review
Report Review

Jake was very helpful
February 7, 2018

Jake (2958) was very helpful with the Justin Timberlake concert tickets. These were a birthday gift for my wife.

Date of experience: February 6, 2018

From the business

Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.

Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.

In our commitment to your safety, we keep all of your personal information secure and back every orde...


vividseats.com
Founded in 2001
Chicago, IL