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VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
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It's better to talk to a person (Adam) Some reason my credit card was not approved on the first and 2nd tries online. So i called the office and got through with very little delay. The transaction was quick and easy. Go Yankees!
Justin ext. 2606 was very helpful and extremely professional. He answered all my questions and took his time with me as this was my first time using vivid seats. Great experience! Thanks Much!
James Adkins
After trying to purchase baseball tickets online & problems submitting an order with info less than a month old, I called direct and got excellent service from two young men to complete my desired order & clearing up tech problems. Would recommend Vivid Seats, but may want to use an old fashion phone call!
Tickets are always expensive, but telephone service is good.
Previously I bought tickets that turned out to be double-sold. Vivid refunded the cost and gave us a $200 store credit - Can't beat that for customer service!
Nick ext. 2724 helped me and did everything I needed him to do without a problem and I was able to purchase tickets within less than 5 minutes. I intend on purchasing tickets with him in the near future.
Ive worked with Vivid seats reps before who were no help at all and I was not looking forward to calling in but James changed that and was super helpful.
I had talked to Angel on the phone and he was very helpful. He had a clear voice and was very respectful which is rare to find these days with on call operators so i appreciate his help.
I had a lot of trouble with the website (the website wouldn't let me type my card number in to finalize my purchase). But when I called, I was greeted by a wonderful employee named Alex (ext. 2740) who helped me so much! He made everything so easy and clear. Definitely a VERY positive experience with the employee I spoke to over the phone who took my ticket order. I wish the website had worked, but the help I received after was phenomenal.
Mobile site is strange! I typed in what I wanted (Cleveland Indians) it popped up I clicked and it had apparently changed to the closest even in Chicago... it's a Chicago based company. So i ended up having to buy another ticket. I tried it several times after the initial mistake. I called the company. They told me too bad. I could sell the ticket I had with them. For a 10% commission. I wanted a promo code or something. It took over 50 minutes ( standing at the gate with 5 kids) to get it fixed. By then my ticket was gone. Beware.
Alex was very helpful with getting our parking pass and looked around to help us fine the best deal closest to the park for our Fathers Day adventure to Suntrust Park. I appreciate his attentiveness and kindness.
Michael at ext. 2055 is an amazing customer service representative... He helped me through the process of purchasing tickets for a concert and set my mind at ease with my concerns with purchasing tickets through a third party vendor.
Spoke to a really friendly guy, Johnny! Super helpful and accommodating! Johnny even called me a bit later to make sure I got everything sent to my email and made sure everything was correct and I was satisfied. Johnny made it super easy! Thank you Johnny!
Had great customer service. And lover ordering from here. Great team members. There always making my day and making sure that there customers are always happy
I have never heard of vividtickets.com and I was a bit skeptical about buying here. However, when I spoke the young man (Knute) who assisted me on the phone, he was knowledgeable of the different concert halls, he gave me honest feedback about the seats I was interested in (he recommended the least expensive since the difference in distance to the stage was insignificant). I really appreciated his honest perspective.
I thought the processing fee of $82 per ticket was a bit high.
Thank you,
Claudia P. Morgan
I've spoke with many customer service reps over the years. The lady in Chicago who helped me purchase my Dwight Yoakam tickets this evening was without doubt the finest example of what a Grade A call center person should exemplify
Wished to buy tickets for the US Golf Open for the same day as I called. Agent was informative and able to obtain the tickets immediately. Very knowledgeable and I was confident that I'd be able to obtain them as she described. Even received a call from the person onsite verifying what time I would be there to assure the tickets were ready at the "Will Call" window, which they were.
I'm not a Nascar fan, but my husband is a die heart fan! I called Vividseats.com Spoke with a lovely young man name Justin 2606. He helped me find affordable yet good seats for my husband and son-in-law to enjoy themselves. THANKS JUSTIN
First time going through Vivid Seats I had a great experience and will definitely use Vivid Seats again the guy that helped me make the whole process easy and quick t
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every orde...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members