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VividSeats

3.0

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VividSeats Reviews Summary

The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.

This summary is generated by AI, based on text from customer reviews

service
336
value
324
shipping
215
returns
197
quality
269
This company responds to reviews on average within 19 days

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
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Brady was very helpful. Have used vivid a few times. Would recomend them over other ticket sellers. Nothing is cheap, but they give you the best value compared to others.

Date of experience: July 10, 2018
Georgia
1 review
0 helpful votes
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Thank you for exceptional service. Everything about the experience was exceptional. Easy phone call and everything went well. I thought parking was included? Please let me know how tonprint the parking pass. Thank you very much.

Date of experience: July 9, 2018
Iowa
1 review
0 helpful votes
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I had a unique situation the app could not fix, so I looked up the number & called, I was transferred to Jake & he did an outstanding job! He calmed the situation, worked with me, showed patience, compassion & professionalism & in the end I got everything I needed! Great job, Jake!

Date of experience: July 8, 2018
Illinois
1 review
0 helpful votes
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Daniel was great. Knew exactly what tickets I wanted and gave me a great price! This was so much easier than trying to order online.

Date of experience: July 8, 2018
Canada
1 review
0 helpful votes
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Great
July 9, 2018

He was very helpful and friendly, and made the process of ordering tickets smooth. I had trouble ordering tickets online and he was able to answer questions and help me buy tickets.

Date of experience: July 8, 2018
Michigan
1 review
0 helpful votes
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Like all these third party ticket selling websites their handling fees are excessive. Wish I could buy directly from the venue and avoid going through these third party sites. I do have to say the agent was very nice and helpful.

Date of experience: July 8, 2018
Texas
1 review
0 helpful votes
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Buying tickets
July 9, 2018

My experience is always great and the customer service people are very helpful. The guy that I talk to today KNUTE was great. Very polite, very resourceful, and very quick with my order. Also, I got a great price on my tickets today

Date of experience: July 8, 2018
Florida
1 review
0 helpful votes
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Marlins july 9
July 8, 2018

Daniel ext 2732 was knowledgable and helpful. He made things easy and was customer friendly. I would not hesitate to use vivid seats again.it isa my favorite ticket service

Date of experience: July 7, 2018
Iowa
1 review
0 helpful votes
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Thank you!
July 8, 2018

I ask questions she answered them. I was pleased my seat was excellent thank you will return! This was the second time around

Date of experience: July 6, 2018
Ohio
1 review
0 helpful votes
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Most helpful.
July 8, 2018

Angel was great. Knew the answers to all my questions and got everything done quickly! He was courteous, professional.

Date of experience: July 6, 2018
Pennsylvania
1 review
0 helpful votes
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Worked with Rene on Friday, July 6,2018 to purchase two tickets for a Yankee vs. Oriole's game at Camden Yards on Sat. August 25th.
Rene was very helpful and professional.
A very good buying experience.
Thank you Rene for making it a pleasure to buy tickets from Vivid!
Steve Mercurio

Date of experience: July 6, 2018
Stephanie Q.
Virginia
1 review
0 helpful votes
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Helpful
July 6, 2018

Thank you for your help Fernando and patience trying to a large group together. Your service was appreciated. I will definitely use vivid again and definitely refer as well.

Date of experience: July 5, 2018
New York
1 review
0 helpful votes
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Excellent
July 5, 2018

He knew exactly what I was looking for and no hassles whatsoever. I recommend using vivid seats because they are helpful and secure. Thank you!

Date of experience: July 4, 2018
Missouri
1 review
0 helpful votes
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Jake was awesome!
July 4, 2018

I called 3 times last night and Jake was very helpful and got me taken care of right away and was very polite. I was very happy that he took the time to listen to what I needed rather than try to send me to someone else because he wasn't understanding me. Thank you!

Date of experience: July 4, 2018
California
1 review
0 helpful votes
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Outstanding
July 3, 2018

The woman who helped me was outstanding, and extremely helpful. The tickets were emailed to me immediately.

Date of experience: July 2, 2018
District of Columbia
1 review
0 helpful votes
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Expedient Service
July 3, 2018

Jill was expedient and very professional with my getting my baseball tickets. She also quickly informed me about the availability of Anita Baker concert tickets. Keep Up the Good Work!

Valued Customer,

Kristen E. Gregg

Date of experience: July 2, 2018
Nebraska
1 review
0 helpful votes
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Good service
July 3, 2018

Johnny Nguyen was very efficient and clear. Easy to work with. High fees, but now days there's no getting around that anymore.

Date of experience: July 2, 2018
New Jersey
1 review
0 helpful votes
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Thank you for such great customer service! I will use vivid seats again! Very professional and took care of my order very fast and convenient!

Date of experience: July 2, 2018
California
1 review
0 helpful votes
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Excellent
July 2, 2018

I was very satisfied with
Monique performance she was very professional and handling all of the questions that I was askin
Since this was my first time ever using and purchasing anything on this app

Date of experience: July 1, 2018
Texas
1 review
0 helpful votes
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Good Experience
July 2, 2018

The person with whom we spoke was courteous and extremely patient with our taking an extended period of time to determine the best seats to purchase. I would prefer to receive the tickets by email immediately rather than less than a week before the concert. Not getting them before that time makes me a bit nervous. If it is possible to send them immediately we would appreciate that.

Date of experience: June 30, 2018

From the business

Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.

Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.

In our commitment to your safety, we keep all of your personal information secure and back every orde...


vividseats.com
Founded in 2001
Chicago, IL