On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great help. Oliver was a lot of help. We really appreciate his help! It was quick and easy to deal with your company Vivid seats
Thanks again!
Angel was very helpful and informative, I have been going to this game for the past three years, Canadiens are my favorite sports team so happy for the help and assistance
The Rep was wonderful!
He understood my concerns and help resolve my issues. I was able to get great seats to give as a gift for my daughter and son in law
I was completely taken care of by Jason and felt like he was really happy to help me. I was assured by him that I could call back if I needed extra help with transferring the tickets to my phone. Thanks for a pleasant experience.
I tried to leave a review of the ticket agent - stayed on the line- it didn't transfer me. He looked for options to get me a better deal and it worked!
The reason I called was because the service fee for the tickets were 25% of the total cost of the ticket, which seemed high. I was hoping to get an explanation as to why they were so high since the total in service fees came to $200, and the individual I spoke to seemed inpatient with my question, and ill-informed of the reason the fee was so high. To be honest, my entire interaction felt rushed and as if he was frustrated with me. The experience was not positive for me.
I couldn't believe the help Aris gave. He is so knowledgeable and made my first phone order experience an uneventful one. Ill definitely will be using this again. THANK YOU ARIS!
When I order tickets from other places (ie Dodger tickets) I'm able to see the exact location of the seats I'm purchasing. I just purchased tickets to DWTS on 3/*******. I wanted mid to back orchestra section towards the middle. I specifically said I didn't want to stuck with aisle seats and the agent said that probably wouldn't happen. Sure enough, as soon as they printed out... aisle seats. I'm really angry and not likely to use Vivid Seats again... oh, and I paid $70.00+ more than the price listed for two lousy seats... What a rip-off.
My app kept messing up so I called in to get my tickets, Julian helped me get my tickets and fix my app issues. He was great. I wrote down his extention so that if I need to call in again he will be the one to help me
Customer service representative was very patient with my questions & helped me make, what I believe, to be the best choices based on my needs. Thank you!
Appreciated the helpfulness of the representative that helped with my order. It was quick and correct. Received via email in an instant fashion everything that was promised.
The guys name i believe was kyle, he was helpful explained to me your process as this is my first time using this service was much easier then other services that offer the same service way to go kyle I'll be back
Quickly took care of my needs. Needed to get back to some other things and Alex quickly got me what I needed - certainly appreciate his help.
Rene stayed on the phone and walked me through the whole process because I had to pay with two cards Could not have been easier to deal with I would use you guys again in a heartbeat
The customer service rep, Angel, was courteous, professional, and helpful. The basketball tickets for the rivals Tennessee v Kentucky are always sold out at the University ticket office, but was able to purchase thru vivid seats.
This was so easy. I was worried how to get this done! Monique walked me through the entire process and before we hung up, my gift cards were already emailed to me ready to print for gift giving.
Great advice and service. Helped me with a transaction issue that I created. I will ask for him in the future at ext. 3038!
For the people who think it's overpriced, you should know this is a secondary market for ticket sales. The theater was out of the tickets I wanted and Vivid was able to supply them, so the value for me was there. Again, great experience for me.
Excellent customer service... Would purchase again in the future... I need to make my purchase with two different cards and the Rep walked me through process in quick and understanding...
I'm giving Johnny(the operator on the phone) a 4 star review because he made things a thousand times easier for me. He went out of his way to find out the Canadian dollar exchange rate so I can get my tickets. I'm taking away 1 star from a possible five because, although I got great service. I'm still waiting for the e-mail so I can download the tickets. Will use this service again if all goes well.
I would recomend to anyone that phoning in your ticket order is extremely easy and Tyler was so helpful
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every orde...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members