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VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
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Was Having trouble with placing an order
Kept receiving invalid billing address
Had a great help by calling customer service
Alex was very knowledgeable and helpful in a fast time manner
Overall pleasant rep could have spoken more clearly. Also he was unable to tell me what are seat assignment were.It is quite possible that i would not take the seats if they were located in the far left side which would not have allowed a good view of the stage. It makes no sense to me how a customer service rep. Could not tell me what seats i would be sitting in. There was not discount code or offered to me, so i don't knpw if i was eligible for one or how the program worked so i could receive one in the future.
Phone call today to ask a question about mobile tickets and without being prompted Jamal helped me secure the tickets I wanted and completed the transaction. Jamal also explained the e-mails I would receive to confirm the order and receive tickets. Overall a very positive customer experience!
The person who helped me buy the tickets was very helpful, nice, and did a really great job. More people should be like him!
Couldn't have asked for better seats anywhere else. I personally think they were awesome, if I find another show that I want to go to i will definitely use you. It was an extremely cool experience.
Michael was very helpful from the very start of the conversation. Explained to me the process and explained the breakdown of the cost and how the tickets will be delivered and when.
I had so many bad experiences last week talking to other reps. Almost gave up on Vivid seats. I am glad I gave them another try since I was given some store credits.
Michael made believer in me with Vivid seats.
Thanks Michael! 1
Thank you very much for taking the time and search for great seats and very reasonable price. Our client from out town will be very excited.
Thank you again!
Laura was great to work with. She help me find awesome seats for an amazing price. I look forward to going to my first Bulls game in almost 30 yrs and experiencing it with my family. Thank you Laura and Vividseats.
Very helpful! Made sure that my seats were together and even saved me some money. Thank you so much Brady #2570!
Jason helped me get tickets via e mail from an outlet that only did business with an IOS or smart phone.
I will call Jason for all my orders.
Kyle was really helpful with my request and ordering of tickets! He was knowledgeable in getting the seats I wanted at the best price! It was appreciated!
She was very helpful, nice, and got what I needed quickly. Good experience. Bought tix and called via phone days later bc I forgot about a parking pass to the rose bowl. Have her extension and will call her in the future! Helped w suggestions about the venue too... all good! Friendly and easy to communicate with!
What a great customer service today from Alexis at ext 3207. She helped from a-z and beyond. Outstanding, attentive customer service and very happy with purchase. Thank you Alexis!
I was having getting my 10% new customer discount online. So i called and got Nick. He not only got that taken care of, he answered all my other questions except one: how much of the stage was not visible from the box I chose (it did say "partial" on the website and i had looked at pictures of the theater online, so hope it really is the 10-15% he thought it might be. I realize that a single person can't know all the theaters, but Vividseats' system should have that information in it.
Website easy to navigate, purchases easy to complete, customer service (phone or chat or e-mail) prompt courteous and solid. Always a great and painless experience with Vivid.
Matthew was extremely helpful, allowed me the time I needed, explaining and answering all my questions to my satisfaction. Great experience and will use Vivid again in the future.
We purchased 4 tickets but had to use 3 cc to pay for entire purchase. Monique was very helpful and patient with our purchase. She explained the process in detail and was very friendly.
Good service friendly had a good experience enjoyed the way I was treated very professional. I had to call back with a question about my ticket got into contact directly with my salesman and felt very comfortable with how the situation was handled.
Great customer service. Luke was very helpful in finding the tickets I needed He took his time and found the best seats. Very knowledgeable
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every orde...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members