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VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
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Looking for Yankees Tickets for my visiting brother and as usual the customer service was outstanding. Justin was Super helpful and fast. I have been with Vivid since 2012 and I have no desire to shop anywhere else. Thank you for always treating me First Class. Your Friend Brian E
Thnks to u guys fr customer support u were a blessing to me and it couldnt hve came at a better time. Uh hve my future business frm here on forwrd.
The customer service representative was very friendly and helpful. He explained the zone seating and got me the best price
I had a great first experience and will call Laura directly for my future ticket needs. She was great. Thanks.
Awesome experience, agent was helpful and I will use again for future purchases. Will recommend to friends and family.
Mark Jackson was very nice and helpful. This was my first time with Vividseats. I am very happy with the service that I received from Mark. He resolved the problem fast and get to the point. Thank you for the best service.
I had sat chatting with a representative for 30 minutes when they finally had me call the sales team. I got Michael and he was so quick and helpful and friendly! He wasn't reading from a script like it seems some other people do. Very personable!
Alexis was very nice and extremely helpful! I was a little hesitant to call at first, but it was a really great and easy experience!
Very helpful and nice. I was able to get the tickets i needed in a timely matter. I am not quite at 100 chariters so i am typing this!
Matt was fantastic and very helpful. He answered all the questions I had and was knowledgeable about the events and process.
Matt was very helpful with a special seating request. Vivid Seats is the only ticket seller that provided a live person who could help me find aisle seats.
Very good experience with Connor, very helpful when it came to finding my tickets, very fast and he is very good at doing his job, thanks Connor for all the help!
It was very simple and only took a few minutes. Best way to buy a seat. Not only did I get to sit where I wanted to sit, but the price was fair with no additional charges.
This was my first concert ticket purchase and looking at all options can get overwhelming. Alex was a great help.
George was so helpful. He got us the best seats for the price we wanted to pay. Thank you George for helping make our trip a great one.
The young man who helped me with my purchase (Chris) was very professional and helpful. It's my first time purchasing tickets so he walked through the process with me step by step.
I needed 18 tickets for an event. It was difficult to do it without calling. I had preferences, which were taken into account, but then the CSR found a better option for me considering my needs.
I had gift cards to use and Dexter was friendly, calm, thorough, and overall made a more complex transaction feel like a stroll through the park. He provided me all the confirmation numbers, repeated back all the necessary information, and was more than wiling to help me purchase the vivid seats gift cards to go toward my overall purchase. It was exactly what I was looking for, making me all the more excited to see Garth Brooks in a couple months! Thank you Dexter and thank you Vividseats.
Daniel B. Was extremely efficient and helped me attain a discount that I got through an email but could not use on the website. With his help I got great seats and got them for a great price. He made it easy and an enjoyable experience
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every orde...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members